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•To render support in the mobile data arena for Vodacom in an efficient, effective and professional manner which constantly meets the specific performance standards•Remain abreast of the latest developments in the Mobile Data arena.•Assist in developing a central repository of knowledge pertaining to mobile data services for use by all of Vodacom i.e. Customer Care and support personnel.•Assist in supporting Vodashop support structures around mobile data products.•Maintain efficient, effective and professional service levels in a manner that constantly meets the required performance standards•Ensure continuous follow-up on transaction being processed and measure the applicable turnaround times

Troubleshoot and resolve hardware, connection, printer and software issues reported to the IT DeskReplace or repair defective parts and equipmentComply with continuing education requirementsIncrease efficiencies, technical ability and interpersonal skills Perform routine server monitoring and performance benchmarkingMonitor and remove virus, spyware, and other non-authorized softwareAssist the company in maintaining robust, reliable, efficient and flexible telecommunication and computer-based systemsTelecommunications service that achieves its business objectives in the most Cost-effective way.To meet, in good time, the company's statutory obligations for our systems such as licensing and the Data Protection Act.

Developing Business Object models for a Customer Service Management SystemDeveloping process re-engineering for a Customer Service Management System, business process modeling, business case and business requirements specification.Managing, developing and coordinating business needs, user requirements, objectives and goals for IT projects, mapping business process, Business Studio rules, processes and work flow charts.• Liaising and presenting the Customer Service Management System to clients and customers• Developed a e-permit system planning to be implemented by the Developers• Assisting project manager with documentation (project charter, project plan, communication plan etc.)