Penny Walker Email & Phone Number

Provo, Utah Area

Responsible for providing consultative guidance on FPS Gold banking software. As part of the Client Services team, the Deposit Product Consultant assists bank personnel with requests, questions, and concerns, relating to the software. Client Services support and training are provided to banking personnel via phone, email, webinar, face-to-face onsite visits, and conference class preparation/attendance. Skills and experience include a detailed knowledge of bank operations, deposit system… Show more Responsible for providing consultative guidance on FPS Gold banking software. As part of the Client Services team, the Deposit Product Consultant assists bank personnel with requests, questions, and concerns, relating to the software. Client Services support and training are provided to banking personnel via phone, email, webinar, face-to-face onsite visits, and conference class preparation/attendance. Skills and experience include a detailed knowledge of bank operations, deposit system, daily bank transactions, system security and e-banking. Demonstrates commitment and enthusiasm for customer success. Extensive research skills are used to provide working solutions for clients. Ongoing training and development both individually and in teams ensures ongoing professional skill development. Working as part of a team, teamwork and collaborative skills are used daily through interaction with other client services members, software programmers and other system specialists. Show less

Greater Salt Lake City Area

I am approved to teach courses for the College of Humanities. I am an experienced facilitator having taught an average of four courses annually since I began teaching in 2002. I earn high positive feedback teaching student courses focused on interpersonal communications and university success strategies. In addition to teaching academic courses I have experience teaching workshops for prospective new students which include topics such as online student resources, academic writing… Show more I am approved to teach courses for the College of Humanities. I am an experienced facilitator having taught an average of four courses annually since I began teaching in 2002. I earn high positive feedback teaching student courses focused on interpersonal communications and university success strategies. In addition to teaching academic courses I have experience teaching workshops for prospective new students which include topics such as online student resources, academic writing, time-management, responsible borrowing and career exploration. I also supported an academic skills center as a faculty advisor for a period of three years which provided one-on-one tutoring as well as student focused workshops. Finally I taught student workshops which include topics such as academic writing (APA), stress management, teamwork and more. Show less

• Established and managed faculty development program for 300-400 active faculty statewide; on average 30 faculty workshops conducted in classroom and online formats annually the last five years• Developed and delivered training to new and existing faculty including workshops on Lesson Planning, Academic Integrity, Generational Teaching, and more• Recruited and hired new faculty; hired on average 25 new faculty annually the last three years • Managed mentoring program, which… Show more • Established and managed faculty development program for 300-400 active faculty statewide; on average 30 faculty workshops conducted in classroom and online formats annually the last five years• Developed and delivered training to new and existing faculty including workshops on Lesson Planning, Academic Integrity, Generational Teaching, and more• Recruited and hired new faculty; hired on average 25 new faculty annually the last three years • Managed mentoring program, which partnered experienced faculty with new associate faculty members; included facilitating mentor certification training for new mentors and annual mentor re-certification for existing mentors• Managed several operational functions/processes for academic departmento Prepared annual faculty development plano Prepared annual faculty recruitment plano Annual academic calendar planningo Academic compliance and reportingo Process improvement and team collaborationo Faculty Scheduling (assign courses to faculty) Show less

As Learning Center Manager I managed operations for a satellite student learning center with 300-500 students, 10-15 classrooms. The fully staffed learning center included academic and finance counselors and admissions advisors. My team and I achieved top rates for student retention and re-enrollment, earning five awards for re-enrolling students in classes so they could successfully continue their education and three 100% retention awards for retaining students and helping them remain… Show more As Learning Center Manager I managed operations for a satellite student learning center with 300-500 students, 10-15 classrooms. The fully staffed learning center included academic and finance counselors and admissions advisors. My team and I achieved top rates for student retention and re-enrollment, earning five awards for re-enrolling students in classes so they could successfully continue their education and three 100% retention awards for retaining students and helping them remain committed to achieving their goals to graduate. Establishing relationships with students was first and foremost in this position. I coordinated and executed an annual Student Appreciation event and conducted regular classroom recognition visits for students. I administered both federal and university policies and procedures including FERPA, ADA, computer security, campus safety and payroll activities while ensuring the academic and professional success of both students and employees. Show less

In this position I had the opportunity to identity and manage opportunities for University of Phoenix to engage in the preparation of Native American students for college admissions and graduation. I communicated regularly with tribal education offices across the country. I attended events designed to encourage and inspire Native American youth to believe in themselves and realize their potential as learners and achievers. Events included attending and supporting NABI (Native American… Show more In this position I had the opportunity to identity and manage opportunities for University of Phoenix to engage in the preparation of Native American students for college admissions and graduation. I communicated regularly with tribal education offices across the country. I attended events designed to encourage and inspire Native American youth to believe in themselves and realize their potential as learners and achievers. Events included attending and supporting NABI (Native American Basketball Invitational) and high school events encouraging youth to achieve educational success. As an advocate and ambassador for Native American education, I was an institutional expert on Native American education and culture and through messages of hope, kinship, Native-pride, responsibility, respect, and honor, providing support to students. Show less

Masters, Organizational Management

Bs, Business Administration