Pixie Gray Email & Phone Number

Georgetown, Texas, United States

I lead the Organizational Development efforts within an indispensable organization in the Credit Union Movement; elevating internal and external member experiences for CU Leaders by increasing their impact in their organizations, communities and across the Globe.Leveraging Innovation Design, Design Sprints, Agile and Rapid delivery models, Human Design and.

Georgetown, Texas, United States

• Provide business process, personal and career coaching to small and medium sized businesses, entrepreneurs, government agencies, and professionals to achieve objectives through a proprietary coaching model focused on.
• Develop better leaders through deeper, scientific understanding of motivations and mindset
• Support business process refinement, improvement and root cause analysis through the lens of User Experience and Research
• Guide clients in defining mission, vision, and values and determine personal and professional goals based on each individual’s core values, beliefs, and behaviors
• Leverage training in design thinking and liberating structures to create process maps and design workshops that yield the client’s desired outputs

Georgetown, Texas, United States

- Conduct deep user research mining for values, beliefs, biases and other internal systems that influence decision making- Design and create rapid decision-making UI's for multi-industry scalability, leveraging client-selected data sets - Create and refine process and products that support an engaging experience for the client, end user and internal team.

Tampa, Florida, United States

- Design and deliver Research, Development & Innovation events for multiple clients with in US Department of Defense and Government Agencies- Project manage multiple, concurrent events with attendance ranging from 8 to 150 participants

Austin, TX

• Leverage strong emotional intelligence to enhance organizational health and maintain a positive and rewarding work environment for credit union employees.
• Create initiatives and develop an organization that attracts and retains top talent through the end-to-end recruiting, onboarding, training, and support process
• Elicit employee feedback to identify opportunities for improvement through investments in resources and programs that enhance the company culture

Austin, Texas, United States

• Spearheaded programs and implemented processes aimed at improving day-to-day operations by creating a positive and engaging team culture.
• Worked closely with an experienced group of stakeholders to create a seamless experience across membership channels
• Support the client experience group, drive thoughtful discussions, create documentation, and fulfill technical, legal, and business research needs for the credit union

Austin, Texas, United States

• Managed a team of 33 QA associates and UAT testers in the configuration and functionality for the large-scale rollout of an Interactive Voice Response (IVR) system with smart phone banking features.
• Worked with the software vendor on the IVR system design and development, leading requirement gathering sessions with internal stakeholders and overseeing multiple phases of testing and issue resolution
• Supported the implementation of the new call system which enabled increased member interaction, automated tracking of staff metrics, and production reporting

Austin, Texas, United States

Exited organization to support family requirements.

Austin, TX

• Performed business analysis and support for an Agile project to roll out a new online banking system and helped develop a project management team to drive successful product delivery.
• Helped transition from Waterfall to Agile project methodologies, facilitated training of Agile practices, effectively applied backlog creation and grooming, two-week sprints, and collaborative development
• Sourced and selected appropriate vendors, identified a Scrum Master, created project boards, and scheduled daily standups

Scofield Location, Austin, TX

• Conducted comprehensive financial assessments and analyzed insurance coverage, tax status, and risk profile to develop customized financial plans to meet clients’ financial objectives.
• Utilized market research and clients’ life events to confirm financial strategies and assisted members with revising financial strategies as needed
• Offered specialized knowledge across a range of financial products, including stocks, bonds, mutual funds, and various other investments

Austin, Texas Metropolitan Area

Provide superior member service, account support, cash handling, product recommendations, procedural adherence, and branch support as needed.

Austin, Texas Area

Providing affordable, equitable, judgement-free support to all birthing people with emphasis on education, options, pain management and support structures; custom curriculum includes guided evaluation of personal values and beliefs, anatomy and physiology of birth, pain management techniques, decision making model and more. Birth services range from.

Austin, Texas

Develop and execute innovation workshops utilizing Liberating Structures, Design Thinking, Gamestorming, and Graphic Recording methodologies.

Georgetown, Texas

• Managed all aspects of day-to-day business operations, including creating and documented all business policies and procedures for a startup technology company, enabling 43% growth in the company’s gross income.
• Ensured compliance with all state and federal regulations, secured copyrights and trademarks, and created all marketing and branding materials
• Defined corporate policies for consistent and efficient new employee onboarding and negotiated access to a restricted government area to facilitate client training