(i) Provide Talent Consulting Strategic solutions to organizations for successful implementation that supplements the efforts of the CHRO and meets the goals of the CEO.(ii) Coaching "C" and "C-1" Level executives for steering through turbulent times and utilizing my skills of cultural awareness of 23 countries.(iii) Providing End to End Learning and Development Strategic Solutions for Leadership Skills development, Hi-Po Employee Development and Bespoke Trainings.(iv) Facilitating sessions for senior leaders on key behavioural aspects to foster a suitable organizational culture that would permeate the minds of all employees.(v) Building an integrated Talent strategy of Recruitment philosophy, Performance Appraisal system, Compensation and Benefits guidelines, Learning & Development approach and Leadership Succession planning.

Head of Talent Management for Global Finance, Technologies and Enterprise Digital Analytics for providing Talent Solutions across Functional, Business Knowledge, Behavioural and Leadership skills (i) Lead a Global Team of 25 Service Delivery Leaders / Senior Manager / Managers / for driving the End to End Learning & Development strategy for 2500 employees in 23 locations across 4 continents. (ii) Facilitate customized Leadership & Behavioural programs across levels based on researched content on Human Psychology and Organizational Behaviour internally and emerging external findings.(iii) Reporting meaningful Metrics to the Business Leaders for assessing return on investment for L&D and course correcting strategy according to changing needs of business. (iv) Driving Global Finance Digital Centre of Excellence for Employee Process Knowledge & Internal Customer service management through e-learning solutions by partnering with Process Area Experts.(v) Drive the enterprise wide L&D initiatives by delivering Leadership and Behavioural curriculum to 23 global locations across 4 continents for all AXP units.(vi) Execute Employee Engagement activities by providing the framework for Coaching & Mentoring, Senior Leadership panel discussions, off-site team building and Talent Strategy related inputs to Finance Leaders to meet the key Talent metrics.

(i) Conduct training sessions on Leadership, Behavioural and Business Knowledge skills for providing blended learning solutions to employees.(ii) Continually look to up-skill on emerging trends in Payment Industry by undergoing Train The Trainer Certifications from internal Subject Matter Experts for integrating the knowledge and understanding amongst employees globally for the ever changing payment industry landscape.((iii) Work on getting Behavioural training course certifications for achieving a scalable solution for providing learning solutions to a large audience on topics linked to key American Express Leadership competencies.(iv) Customize content for all training sessions to make it real and relevant and show direct results to business outcomes through behavioural change, skill and knowledge enhancement.

(i) Lead and train a team of 15 employees to provide world class customer service and client relationship management of high net worth retail bank customers.(II) Execute training on new banking products, system, processes and regulatory policies through exemplary project management skills involving large scale change management.(iii) Provide effective Leadership through Coaching, Feedback, Training and Career Development discussions with Team Members for ensuring that they have a high morale for delivering outstanding service.

Led a team of 15 team members for providing outstanding customer service to walk in clients & customers at the New Delhi bank branch.(i) Execute training on New Banking products, Regulatory policy changes, system and process enhancements involving large scale change management.(ii) Providing effective Leadership through Coaching, Feedback, Training and Career Development discussions with team members for ensuring that they have a high morale for delivering excellent service

Provide Process Training, Coaching & Feedback to Customer Service Representatives of American Express Card Operations in india.

Providing Service to Customers of American Express Cards.