Piyush Bajpayee Email & Phone Number

Malta

● Manage Issues on Gaming Platforms● Assist support teams with company Product and Tech expertise● Monitor performance graphs for overall system health and initiate the Incident Management Process when an issue is spotted● Lead incidents to ensure swift rectification as quickly and efficiently as possible within the terms of SLAs and regulatory requirements● Keep internal executives and key stakeholders informed of all progress with ongoing incidents where applicable● Coordinate multiple teams and communicate effectively with various departments on a daily basis for incidents, problems, changes, service requests, and general inquiries.● Actively participate in handovers, stand-up meetings, and sync calls to ensure all incidents and problems were being handled appropriately and within SLAs and regulatory requirements● Work with KPIs and analyze incident, problem, and change data● Support the Head of Service Management on metrics reporting● Assess the effectiveness of the Incident Management, Problem Management, and Change Management processes and procedures and suggest improvements where necessary● Tools such as Grafana, Jira, Confluence, and Google Drive to manage daily work

Malta

Working on some IT Projects as a Freelancer.❖ Testing website❖ Finding Bugs, check user’s experince.❖ Prepare Marketing Strategy

Malta

• Expertly provided support for various banking applications, including Therefore, JIRA, Dynamics NAV, SWIFT, PSD2, and PaymentSafe, and ensured seamless operations and customer satisfaction• Effectively managed non-technical members of the bank, resolved issues and escalated tickets to vendors for timely resolution; successfully supported critical banking applications• Verified application results by conducting system audits of technologies implemented• Supervised all alerts related to application and system procedures and provided services proactively• Established the root causes of application errors, and escalated serious concerns to the Senior Engineer

Malta

• Conducted monthly patching and maintenance of Windows Server• Installed and upgraded products, guaranteed seamless functionality and compatibility with existing systems• Monitored ticket escalations and provided timely resolutions, while maintaining high levels of customer satisfaction• Utilized SQL and scripts for troubleshooting, identified root causes and implemented effective solutions• Managed AWS services, including EC2, S3, and CloudWatch, while ensuring optimal performance and cost-efficiency• Checking Application, Error, Tomcat logs

Malta

• Managed user profiles (AD) and coordinated with network security and IT infrastructure teams• Provided support for applications such as Flexcube, SWIFT, and Office 365; assisted with Citrix and WebEx setups• Supervised Active Directory management and secured mail PGP encryption, while safeguarding sensitive information and maintaining compliance• Provided support and identified all issues and prepared appropriate documentation all issues and solutions• Designed and maintained expertise in flow of application process and systems related to company

Malta

• Monitored and routed A2P Bulk SMS traffic; optimized performance and ensured timely delivery• Established and maintained strong relationships with clients and vendors; fostered long-term partnerships and collaboration; managed over 100 accounts, and exceeded sales targets• Supported tickets escalated by the assigned clients' accounts and also managed routing and procurement of the assigned clients and vendor accounts; attended conferences both locally and overseas• Facilitated New Business Development, signed new trade agreements for both client and vendor connections to meet sales targets; monitored server and platform health

Malta

• Played a key role in ensuring customer satisfaction through efficient software support• Managed tickets, maintained knowledge base, and escalated issues to R&D; assisted with software releases, patches, and fault resolution• Ticket management: Resolving clients technical issues over the telephone, email, and /or internet chat in the areas of system configurations/setup, product functionality, and bugs/enhancements by providing solutions within defined targets; in addition ensuring that all tickets are followed through to a satisfactory conclusion• Release management: Participating in and supporting release by carrying out tasks such as coordinating with clients and with internal resources also assisting in the creation and updating of manuals/documentation and updating client configurations• Knowledge base: Maintaining and updating the available tools (e.g. FAQs, troubleshooting guides and knowledge base articles, etc) log actions are taken and resolution. In addition: identifying recurring issues/problems and presenting and escalating as necessary, in order to identify workaround and additional feature requirements and/or training requirements• Client incident management: To communicate new software release patches, system changes, and faults, planned or unplanned, to affected users, whilst liaising with specialized teams on the scope and impact of issues• Escalating/elevating software core queries to R&D ensuring that all the information is gathered and that details are accurately entered to enable prompt resolution

Shanghai City, China

• Worked as a Team Leader, managed Technical Support Department• Installed GPON system in Laos, and China (different locations)• Guided customers through skype, understand their requirements • Dealt with other Fiber Optical Products and Solutions.

India

• I did 2 months of training in Uninor India. I was in-charged of Uninor UP-West Circle sites in India. There were 2 MSC's, 24 BSC's and about 4000 sites which are managed through the Meerut Uninor office. I sent information to Cluster in charge (CI) and troubleshoot from OMCR. • Worked with software such as WinFoil, Citrix, ROMT, Manager M2000

Latvia

• Worked as a Professor Assistant• Arranged Labs, lectures, seminars

Latvia

Public service regulation commission, regulators (SPRK)• Market Survey• Internet Service Delivery Database Analysis

New Delhi Area, India

• Responsible for Installing, Commissioning, and Trouble Shooting of Car Access Control at Delhi International Airport• Provided training to the airport staff

India

• Installing, Commissioning and Troubleshooting Car Parking Access Control System and People Access Control System.• Managed Routing• Provided Training, weekly Maintenance • Installed system at International Airports, Shopping Malls, Stadiums

Doctor Of Philosophy (Ph.D.), Fibre Optic Communication

Activities and Societies: Arrange seminars, labs, lectures• Joined PhD in Sep. 2014 in the field of Fibre Optics Communication • Poster.

Master’S Degree, Telecommunications Engineering, 8.1 Out Of 10

Activities and Societies: I always engage many with many activities. I have organized beauty contest, many cultural and social function.

Master Of Science (M.S.), Telecommunications Engineering

Activities and Societies: Social Activities, NTNUI, ICOT MemberPursued 3rd Semester. I had 4 subjects there. It was a very different.

Bachelor Of Engineering (B.E.), Electronics & Communication Engineering, 67%

Activities and Societies: Organised Fresher and Farewell Party. Written Poem which was published in Annual College Magazine.

Higher Secondary, Mathematics And Science, Good Grades Throughout The Schooling

Activities and Societies: Won many prizes in Chess & G.K. competitions, participated in many social activities. Participated in annual.