• Directed a team of professionals, including Architects and Design Engineers, in delivering critical infrastructure services within a large-scale, complex environment. Areas of technical proficiencies included: - Citrix solutions: Azure Cloud, AVD, Citrix Cloud, Control UP monitoring, VMware, Storage systems, and Licensing frameworks. - End-User Computing Systems: JAMF/MAC, MEM, MECM, Intune & Autopilot, Application Management, Enterprise Privilege Management, File Shares, Print Management, Patching, Group Policies, and Web Browsers, etc.• Led comprehensive management of hardware and software throughout the organization, encompassing design, scoping, vendor risk management, proof of concept, implementation, testing, and deployment.• Enhanced user experiences by providing continuous support, delivering training sessions, hosting webinars, and effectively communicating system changes.• Collaborated closely with project managers and stakeholders to manage resources and billing for multiple technical teams, overseeing a team of FTEs and vendor contractors.• Participated in recruitment efforts, achieving timely hiring with an average position closure time of under 120 days.• Engaged in key organizational programs and initiatives such as Women in Technology (WIT), Employee Engagement & Action Team (EEAT), and other technology-focused activities.Key Achievements:• Received the Chairman’s Award for Excellence at Ameriprise, the organization's highest level of recognition.• Successfully implemented a Cloud VDI solution for 5000 users via MS Azure and Citrix Cloud, with a three-year commitment.• Executed the deployment of MS Surface and Mac devices using DEP + Autopilot in the Surface & Mac project.

• Managing and deployment of IT infra hosted on VMware, Hyper-V and Citrix XenServer for 1000+ servers.• Managed and delivered Virtual Apps and Desktops for over 30 Banks (3000 users) using Citrix Infrastructure including Cloud Connectors, Desktop Delivery controllers, Storefronts, NetScaler, Licensing, Database, etc.• Maintained knowledge of IT infra including Backup, Storage, Network, Disaster Recovery (DR), DNS, DHCP, TCP/IP, Antivirus, RDS and Active Directory 2003, 2008, 2012, Object creation, modification, deletion.

Responsibilities:• Set-up and managed XenApp servers, as well as publishing apps on Citrix servers• Installed XenApp servers, programs, and policies; established policies; worked with the network, proxy, and application teams; and finally, final handover and signoff to the operations• Maintained and troubleshot Citrix Server farm; provided application Support and led troubleshooting in Citrix farm and also created Admin accounts and providing permission• Administered and assisted the Remote Desktop Services Manager, App Centre, and Citrix Management Console• Configured Wyse terminals or thin clients with Citrix VDI solutions, as well as configuring and managing Zones, Load Balancers, Load Evaluators, and Citrix Policies• Worked on support tickets sent by the helpdesk (web interfaces, ICA clients, profile-related difficulties)

Responsibilities:• Performed Citrix Server farm maintenance and troubleshooting; provided citrix farm application support and troubleshooting• Managed Citrix apps, user sessions, profiles, and end-user problems, controlled the installation of applications, management of printers, and folder permissions on Windows Citrix servers• Administered data centers over a large user base and maintained L1-L2 Support on Windows, Citrix and VMware