Key Responsibilities• Assisting clients throughout the entire spectrum of shared services transformation journey-including feasibility study, business case analysis, target operating model design, FTE sizing, location selection, SSC design and transition management• Acting as a team leader on client-facing projects by taking full responsibility of planning, resourcing and delivery; guiding the team in every phase of the project and ensuring that the delivery meets client expectations• Effectively engaging with client counterpart in discussions related to the project delivery and provide new perspectives/insightsKey Project• Managing the onboarding program of a newly established Shared Services Centre (SSC) belonging to a US based commercial real estate services firm.

Key Responsibilities• Assisting in and contributing to various firm level initiatives, including business development, development of tools and methodologies, thought leadership materials and point of view• Assisting with designing proposals for large managed services pursuitsKey Project• Managing Knowledge capture and subsequent Knowledge transfer involved in setting up of a Shared Services Centre (SSC) of a US HVAC MajorKey Achievement• Created a location assessment tool backed by Power BI to assist the clients with their decision-making process

Key Responsibilities• Managing the entire product life cycle of Mastercard’s Purchase Control and Visa’s CTA platform from strategic planning to tactical activities • Providing technical and operational support for Mastercard's and Visa range of Commercial Products. This involves recreating/simulating and troubleshooting user issues to resolve application errors/problems. • Monitoring of pricing, revenue generation, product management, new product development, portfolio performance including budgetary, expansion and long-term business planning • Worked with IT team & vendors to develop and execute the product development priorities & initiatives pertaining to the commercial card’s offerings • Liaising with different teams such as Compliance, BIU, Legal, Risk and Audit for approvals on product and process changes • Provided product & pre-sales support to the sales team and worked with clients to plan an effective implementation program a Subject matter expert, provided • Monitoring of pricing, revenue generation, product management, new product development, portfolio performance including budgetary, expansion and long-term business planning• Handled data integration with various expense management tools operated by clients such as SAP Concur, Happay, Zoho, Fyle etc.Key Projects• Developed an OTP based 2FA (Two Factor Authentication) mechanism for virtual cards • Launched CTA-TMC (Travel Merchant Company) Alliance program to develop a new lead generation channel • Tweaked products in order to make them abide by various compliance requirements such as Tokenization, Additional factor authentication on SI Payments & Manage Usage put in place by Reserve Bank of IndiaKey Achievements• Increased the product spends of Purchase Control by nearly 300% to 800 Crore• Onboarded 64 new corporate clients on Purchase Control & CTA and provided them with training and after sales support

RESEARCH PROBLEMSegmentation of Customers at Karegaon branch of HDFC BankPRIMARY OBJECTIVE:To discover the reasons behind customer's reluctance towards Net Banking SECONDARY OBJECTIVE:1. To Find Out Relationship Between Age, Income, Gender and Usage of Net Banking2. To Find Out Relationship between Occupation and Usage Net Banking