 Solution consulting , demonstration and support to sales and pre-sales teams interacting with prospective customers and existing partners Technical response formulation , processing and submission for all customer RFPs and RFIs received by the organization  Support Global Product Implementations for AlertEnterprise customers as a key input service provider (customized training content , customized training delivery) Participate in product implementation projects for near shore regions Responsible for end to end learning requirements , ownership , structure , management and delivery of technical and soft skills training for organization employees Building comprehensive structure & solutions around training (including content & delivery) for Customers and Partners of AlertEnterprise IDM/IAM/Risk & Compliance Mgmt / Security solutions and products Building revenue opportunity for the organization by Conceptualising, Designing and Delivering Training Products (CBTs / Videos) for customers on the company’s IAM/IDM/Risk & Compliance Mgmt/Security products and solutions Work with Middle and Top Management of the organization to identify employee development needs, and accordingly develop and deliver content to address the gaps Active involvement with External consulting organizations to understand and appropriately customize Leadership skill and Technical up gradation training programs for employees Key member of core leadership team in the organization to roll out , deliver and lead a sustained campaign on the company Vision , Mission and Core Values.

Joined as Manager–Trng & Support(ERP) Dec’06 - Oct’07Promoted to Training Leader – (ERP) Nov’07 – till dateAdditional Charge Operations Mgr (Master data) Apr’07 – Jan’09Key Responsibilities- Responsible for leading the team in the BU that provides end to end ERP SAP Training & support services to multiple accounts.- Conduct regular ERP Training needs analysis and accordingly devise & deliver ERP training solution for end users.- Managing and delivering ERP functional training and support to multiple client accounts.- Identifying and delivering process improvements based on best practices.- Leading & managing ERP Security Access , Controls & Authorisation projects , deliverables and BAU activities across client accounts in Genpact F&A business

Role : Training Rollout Manager (ERP implementation) - Managing, developing and organising training requirements arising out of the SAP ERP implementation in Xansa.- Developing training approach and plan (Training needs analysis), present approach to stakeholders to get their buy-in and feedback.- Working with the business to select trainers and then develop them for delivering various trainings.- Closely co-ordinating with project team members (Consultants , Data Migration team , Testing team , Basis team) to ensure success of the approach and the plan.- Ensuring that training material (including eLearning material) is developed to satisfaction of stakeholders, courses are delivered successfully.- Involved in sign off process of all training material, documentation, approach papers and plans.

Role:Territory Technical Executive (Africa & Middle East)- Providing technical operations & product support / consultancy to Business Partners in the Middle East & Africa Region - Implementing and supporting ISO 9001 processes adopted by NIIT in the region.- Providing training to technical staff, marketing staff, administrative staff and business partners to enable them to independently run and manage NIIT business.- Monitoring and apprising technical performance of business partners in the region and Providing presales Technical support for Business proposals.- Conducting internal audits on ISO 9001 processes.- Co-ordinating Course material Translation and Validation from English to Persian for use in the Iranian market.- Own Overall Education Delivery Quality at the Business Partner locations.

- Preparing the NIIT training centre for external ISO Audits on a regular basis.- “Training the Trainers” on Various Technical courses offerred by NIIT.- Delivering technical courses on Systems Analysis and Design, C++, Sybase, FoxPro, VC++, Visual Basic, Visual Java etc.

- Delivering technical courses on MS Office, Systems Analysis and Design, Windows Operating Systems, UNIX, Advanced UNIX using C, Clipper,- Maintaining the Quality Management Systems of the organisation at the Dehradun Training Centre.