Piyush Dhingra Email & Phone Number

Toronto, Canada Area

• Project(s): CRM Process Design & Implementation Responsibilities
• Principal team member charged with the successful implementation of MS Dynamics, with cross-platform functionality to legacy systems and online sales databases
• Researched and evaluated third-party software and service partners for purchase or engagement, emphasizing cost reduction and risk mitigation
• Identified, created and actioned multiple departmental and organizational improvements and transformational… Show more Project(s): CRM Process Design & Implementation Responsibilities
• Identified, created and actioned multiple departmental and organizational improvements and transformational projects
• Worked with key stakeholders to manage the change impact of improvement initiatives on business units processes

Toronto, Ontario, Canada

• Project(s): Remedy to ServiceNow Migration, Customization and Process Re-engineering Responsibilities
• Facilitated requirements solicitation sessions including use of interviews, document analysis, workshops and surveys to document all forms of requirements
• Assisted developers in production check-out process, including review of reports & system behavior to ensure technical solutions perform according to the specifications and meet defined business requirements.
• Assisted… Show more Project(s): Remedy to ServiceNow Migration, Customization and Process Re-engineering Responsibilities
• Assisted project manager in implementation, continual improvement of new reporting metrics & KPIs, and ensuring proper compliance to ITIL processes on ServiceNow
• Translated business requirement to functional requirement and support IT design questions against the requirements

Post-Graduate Certificate, Project Management

Recently completed

Graduate, B.Sc. It

Financial Marketing Management

Education record