Piyush Dhingra Email & Phone Number

Toronto, Canada Area

Project(s): CRM Process Design & Implementation Responsibilities •Principal team member charged with the successful implementation of MS Dynamics, with cross-platform functionality to legacy systems and online sales databases•Researched and evaluated third-party software and service partners for purchase or engagement, emphasizing cost reduction and risk mitigation•Identified, created and actioned multiple departmental and organizational improvements and transformational… Show more Project(s): CRM Process Design & Implementation Responsibilities •Principal team member charged with the successful implementation of MS Dynamics, with cross-platform functionality to legacy systems and online sales databases•Researched and evaluated third-party software and service partners for purchase or engagement, emphasizing cost reduction and risk mitigation•Identified, created and actioned multiple departmental and organizational improvements and transformational projects •Worked with key stakeholders to manage the change impact of improvement initiatives on business units processes•Gathered, analyzed and documented business requirements and developed solution requirements specifications (SRS); Participated in JAD sessions to map out data flow and integrations with back-end systems as well as list of values rationalization for front-end users•Ranked, prioritized and negotiated with business which requirements would be rolled out in which phases of implementation; Facilitated Business process workshops with business unit SMEs •Created BRD, Use Case scripts, Technical documents, UML diagrams and Process flows to describe the business and stakeholders requirements in detail•Lead business process consulting for workshops on Business Organization Readiness Activities•Coordinated UAT sessions with client team members to ensure final delivery of the system and assisted clients with problems and incident resolution Show less

Toronto, Ontario, Canada

Project(s): Remedy to ServiceNow Migration, Customization and Process Re-engineering Responsibilities •Facilitated requirements solicitation sessions including use of interviews, document analysis, workshops and surveys to document all forms of requirements •Assisted developers in production check-out process, including review of reports & system behavior to ensure technical solutions perform according to the specifications and meet defined business requirements. •Assisted… Show more Project(s): Remedy to ServiceNow Migration, Customization and Process Re-engineering Responsibilities •Facilitated requirements solicitation sessions including use of interviews, document analysis, workshops and surveys to document all forms of requirements •Assisted developers in production check-out process, including review of reports & system behavior to ensure technical solutions perform according to the specifications and meet defined business requirements. •Assisted project manager in implementation, continual improvement of new reporting metrics & KPIs, and ensuring proper compliance to ITIL processes on ServiceNow•Translated business requirement to functional requirement and support IT design questions against the requirements •Confirm that Implementation, Post-Implementation, and Back-out plans are in place Project(s): Workflow Management System Implementation using SharePointResponsibilities •Analyzed client’s systems and business processes to understand as-is system; Collected, analyzed and documented the requirement of data/templates/products required to be hosted on the knowledge repository in BRD•Acted as a bridge to bring the global bankers on a common understanding regarding the product and get their acceptance / buy-ins for the documents to be hosted on the repository•Planned, defined and designed system Use Cases, Use Case Scenario and Use Case Script using UML •Developed wire framing and designing documents for designers and developers•Documented and delivered Functional Specification Document to the IT development team and simultaneously worked on the other sprints•Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated•Created UAT Plan with test cases and played a key role in organizing UAT sessions with stakeholders Show less

Post-Graduate Certificate, Project Management

Recently completed

Graduate, B.Sc. It

Financial Marketing Management

Education record