•Managing service operation with focus on implementing policies & procedures.•Provide post- sale service operation while ensuring customer satisfaction and business retention.•Ensuring the operations at the service points match the company’s standards.•Identifying improvements areas & implementing measures to maximize customer satisfaction.•Carrying on customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms defined by the company.•Performing complex technical operations which involved planning and selecting appropriate equipment’s, services and techniques to achieve desired results in an economical manner.