• Expertly directed end-to-end P&L oversight for RCM initiatives, ensuring adherence toproduction and quality benchmarks within designated timeframes.• Showcased proficiency in navigating claims processes with leading insurers such asUHC, Cigna, Aetna, BCBS, and Tricare.• Crafted and presented detailed performance reports to stakeholders, providing criticalinsights and data-driven strategies.• Pioneered training programs and knowledge transfer for new staff, significantlyelevating team capability and operational performance.• Conducted meticulous internal audits and offered targeted support to team members,fostering continuous improvement.• Actively disseminated updates on payer trends to the team, ensuring alignment withindustry evolutions.

• Spearheaded full-cycle Profit and Loss (P&L) management for Revenue CycleManagement (RCM) projects, ensuring consistent delivery of production and qualitytargets across daily, weekly, and monthly timelines.• Demonstrated expertise in managing claims with major insurance providers, includingUHC, Cigna, Aetna, BCBS, and Tricare.• Delivered comprehensive reports to clients and senior management, showcasingperformance metrics and strategic insights.• Led the training and knowledge transfer (KT) for new hires, enhancing team proficiencyand operational excellence.

• Spearheaded full-cycle Profit and Loss (P&L) management for Revenue CycleManagement (RCM) projects, ensuring consistent delivery of production and qualitytargets across daily, weekly, and monthly timelines.• Demonstrated expertise in managing claims with major insurance providers, includingUHC, Cigna, Aetna, BCBS, and Tricare.• Delivered comprehensive reports to clients and senior management, showcasingperformance metrics and strategic insights.• Led the training and knowledge transfer (KT) for new hires, enhancing team proficiencyand operational excellence.

• Spearheaded the identification and resolution of accounts receivable challenges,enhancing financial operations.• Led and optimized team performance through strategic coordination, auditing, andsupervision, ensuring consistent achievement of productivity targets.• Collaborated with management to assess and implement automation opportunities,streamlining the collections process.• Diligently enforced HIPAA standards, ensuring the integrity and security of sensitivedata.• Demonstrated exceptional reliability and punctuality in maintaining work schedules andadhering to break times.• Skilled in negotiating insurance claim settlements.• Proficient in verifying and updating patient insurance information.

• Delivered exceptional customer support, consistently exceeding expectations.• Proactively recommended strategies to enhance customer satisfaction.• Served as a key communication hub, effectively disseminating information to the team.• Expedited high-quality resolutions to customer inquiries

• Delivered exceptional customer support, consistently exceeding expectations.• Proactively recommended strategies to enhance customer satisfaction.• Served as a key communication hub, effectively disseminating information to the team.• Expedited high-quality resolutions to customer inquiries