For the last 10 years we have been the source of over 1 million proactive live chats and helped hundreds of SaaS companies to scale and we discovered 3 common themes stopping SaaS companies from scaling:1. Coverage - not being able to provide 24x7 support2. Cost and time of hiring highly skilled support agents / training process 3. Training and Quality systems for new and existing agentsThat’s why we put together the AI2 live chat process.We love being able to provide businesses with dedicated remote teams that care about delivering quality customer care as much as you do. And, there’s absolutely no risk in trying us out. We have a free one month onboarding process followed by a risk free additional month. If we don’t meet or beat your customer-satisfaction score in 60 days, you pay nothing.Many SaaS companies think:1. They need to do it all themselves 2. Quality of external teams will not be consistent 3. That they need a full training system built before working with external teams.✅ MY EXPERTISE: I help SaaS companies in the $10 million to $100 million revenue range bring their support infrastructure to a world-class level by offering an elite team of agents to support their clients. The result is that they are able to continue to scale the business with a peace of mind knowing that their clients will be supported by the best. ✅ WHO ARE MY CLIENTS: B2B SaaS platforms that are scaling quickly and need their support team to keep pace with growth.✅ HOW WE DO THIS: We work through a detailed 8-week program to onboard, train, and wow customers through chat, email, and text support done by live agents that are aided by AI technology. ✅ WHAT MAKES ME DIFFERENT: We only work with B2B SaaS companies and are dedicated to text support - so after having completed over a million conversations we have mastered the way to optimize the support infrastructure. We do not want to be a vendor - but we become an extension of the internal team - and we work with leadership to lower the overall cost of support as the company grows.✅ HOW IT WORKS: We start with a FREE 15 Minute Discovery Call to see if I can help. If we’re not well-matched, don’t worry. I’ll instantly tell you.✅ TAKE ACTION NOW: Schedule a FREE 15 Minute Discovery Call instantly. Click on the link below to lock in an available time slot in my calendar now.We love being able to provide businesses with dedicated remote teams that care about delivering quality customer care as much as you do.
Listed skills include Business Development, Business Planning, Marketing Strategy, Business Strategy, and 22 others.
