Piyush Sen Email and Phone Number

- Working as Senior Executive in Sales and Marketing for export customers in the Stainless Steel Wire and Bar industry.- Manage a portfolio of international clients, ensuring strong relationships and high levels of service.- Provide timely dispatch advice to customers, coordinating closely to meet their operational needs.- Address client queries effectively, offering accurate and clear information to support decision-making.- Follow up with customers for payment processing and ensure material acceptance.- Resolve any concerns promptly to maintain client satisfaction and build trust.- Foster long-term partnerships through proactive communication and attention to detail.

- Main point of contact for clients/channels, addressing their questions and concerns.- Built and maintained strong client relationships for higher satisfaction.- Worked with teams to ensure timely delivery of products/services as per client expectations.- Regularly checked in with clients to gather feedback and understand their needs.- Helped prepare proposals, presentations, and contracts, contributing to successful deals.- Managed client accounts, keeping records accurate and invoices on time.- Identified opportunities to upsell or cross-sell additional offerings.- Efficiently resolved client issues.- Shared industry insights and recommendations.- Used CRM to track client interactions in excel

4Fin is an RBI-registered NBFC operating in the FinTech space, aiming to disrupt digital lending processes with the help of avant-garde in-house technology

Roles & Responsibilities comprised:- Spearheading a team of 4 to transform numerous retail stores in India from an offline model to an online modus operandi by infusing contemporary state-of-the-art technology and AI into their operations - Ushering and walking the clientele through with regards to the software UI - Empanelling and onboarding the clientele on the software platform