Martin Pizano-Ortiz Email & Phone Number

Newark, California, Us

• Remote and onsite support for tier 2 and 3 escalations for installation, commissioning, troubleshooting,and service repair.• Responsible for providing high-level support to Field Service Technicians and third-party serviceproviders.• Product and subject matter expert for the Field Service Department. Interpret schematics, software tools,and data logs.• Help educate Sales and Customer solutions teams on general usage and troubleshooting.• Work closely with internal departments to understand and develop solutions to meet customerrequirements, expectations, and needs.• Documentation of all current and future products. Developed, maintained, and improvedtroubleshooting/service repair docs.• Hands on training for in house service techs and 3rd party providers.

Newark, California, Us

• Responsible for Regional 24 hour/7 day a week support coverage• Lead Regional Field Service Technicians to meet company guidelines for response time, service levelagreements and customer service• Ensure Field Service Technicians are providing timely updates and close out reports for Installations andService Request so all departments are able to be up-to-date with real time information• Manage and ensure all inventory transactions are accurate and up to date daily, weekly, monthly• Maintain and track Preventive Maintenance, Rework and Warranty schedules• Responsible for company metrics and reporting to Director, VP and Executive staff• Manage Regional use of 3rd party service providers• Escalate product bugs, malfunctions and design issues through support channels and monitor forresolution• Travel to support site visits, troubleshooting and escalations• Assist with new product roll-out

Newark, California, Us

San Rafael, Ca, Us

• Diagnose store issues with remote clients.• Coordinate maintenance and repair work orders.• Data tracking and analysis: to improve service speed, reliability, and need for future repairs.• Overlook and manage in-house technicians and 3rd party technicians.• Worked with a highly skilled developer team to make software improvements.• Document procedures and develop Byte’s client-facing knowledge base.

• Design and fabrication of multiple jigs/fixtures: to locate holes, put together top level assemblies. • Worked closely with production workers to measure and improve performance.• Created SOP's for manufacturing processes, wrote original troubleshooting documents,and organized/maintained engineering documentation.• Continuous process improvement and cost reduction.

• On-site repair, maintenance.• Component assembly, functionality testing.• Documentation - Assembly work instructions.

Fremont, Ca, Us

Formerly Ajax Custom Manufacturing, acquired by Ichor April 12, 2016: • Quality Training• Control of Non-Conforming Product • 8D Corrective Action & Root Cause• Participant of the Material Review Board (MRB) • Analyze MRB data to generate actions, work with leads in updating/adding operations to overcome quality challenges. • Product and Manufacturing Improvement• Update/Maintain Quality Metrics

• Implemented 5S as part of continuous improvement throughout several area of facility.• Involved in Material Review Board (MRB) meetings determining NC dispositions and filling out appropriate documentation. • Assisted in CAPA investigation • Put together monthly metrics reporting scrap and NC's.

St. Louis, Mo, Us

Check in vehicles (daily), lot organization-in a safe and efficient manner, perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, antenna and outside vehicle, and notify manager of potential unsafe equipment, conditions and vehicle problems