Martin Pizano-Ortiz Email and Phone Number
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Martin Pizano-Ortiz is a Sr. Field Support Manager at Speed Charge Services at Speed Charge Services. He possess expertise in powerpoint, microsoft office, microsoft word, leadership, customer service and 14 more skills.
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Sr. Field Support ManagerSpeed Charge Services Jun 2024 - Present
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Sr. Technical EngineerFreewire Technologies Jul 2023 - Jun 2024Newark, California, Us• Remote and onsite support for tier 2 and 3 escalations for installation, commissioning, troubleshooting,and service repair.• Responsible for providing high-level support to Field Service Technicians and third-party serviceproviders.• Product and subject matter expert for the Field Service Department. Interpret schematics, software tools,and data logs.• Help educate Sales and Customer solutions teams on general usage and troubleshooting.• Work closely with internal departments to understand and develop solutions to meet customerrequirements, expectations, and needs.• Documentation of all current and future products. Developed, maintained, and improvedtroubleshooting/service repair docs.• Hands on training for in house service techs and 3rd party providers. -
Sr. Field Service ManagerFreewire Technologies May 2021 - Jul 2023Newark, California, Us• Responsible for Regional 24 hour/7 day a week support coverage• Lead Regional Field Service Technicians to meet company guidelines for response time, service levelagreements and customer service• Ensure Field Service Technicians are providing timely updates and close out reports for Installations andService Request so all departments are able to be up-to-date with real time information• Manage and ensure all inventory transactions are accurate and up to date daily, weekly, monthly• Maintain and track Preventive Maintenance, Rework and Warranty schedules• Responsible for company metrics and reporting to Director, VP and Executive staff• Manage Regional use of 3rd party service providers• Escalate product bugs, malfunctions and design issues through support channels and monitor forresolution• Travel to support site visits, troubleshooting and escalations• Assist with new product roll-out
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Field Service ManagerFreewire Technologies Jan 2020 - May 2021Newark, California, Us
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Sr. Manager, Field ServiceByte Technology Oct 2017 - Nov 2019San Rafael, Ca, Us• Diagnose store issues with remote clients.• Coordinate maintenance and repair work orders.• Data tracking and analysis: to improve service speed, reliability, and need for future repairs.• Overlook and manage in-house technicians and 3rd party technicians.• Worked with a highly skilled developer team to make software improvements.• Document procedures and develop Byte’s client-facing knowledge base. -
Systems EngineerByte Foods Jun 2017 - Oct 2017• Design and fabrication of multiple jigs/fixtures: to locate holes, put together top level assemblies. • Worked closely with production workers to measure and improve performance.• Created SOP's for manufacturing processes, wrote original troubleshooting documents,and organized/maintained engineering documentation.• Continuous process improvement and cost reduction.
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Independent ContractorByte Foods Dec 2016 - Jun 2017• On-site repair, maintenance.• Component assembly, functionality testing.• Documentation - Assembly work instructions.
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Quality EngineerIchor Systems, Inc. Jan 2016 - Jun 2017Fremont, Ca, UsFormerly Ajax Custom Manufacturing, acquired by Ichor April 12, 2016: • Quality Training• Control of Non-Conforming Product • 8D Corrective Action & Root Cause• Participant of the Material Review Board (MRB) • Analyze MRB data to generate actions, work with leads in updating/adding operations to overcome quality challenges. • Product and Manufacturing Improvement• Update/Maintain Quality Metrics -
Engineering InternAjax Custom Manufacturing Jun 2015 - Jan 2016• Implemented 5S as part of continuous improvement throughout several area of facility.• Involved in Material Review Board (MRB) meetings determining NC dispositions and filling out appropriate documentation. • Assisted in CAPA investigation • Put together monthly metrics reporting scrap and NC's.
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Remarketing Inventory CoordinatorEnterprise Rent-A-Car Jun 2012 - Nov 2013St. Louis, Mo, UsCheck in vehicles (daily), lot organization-in a safe and efficient manner, perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, antenna and outside vehicle, and notify manager of potential unsafe equipment, conditions and vehicle problems
Martin Pizano-Ortiz Skills
Martin Pizano-Ortiz Education Details
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California State University-SacramentoMechanical Engineering
Frequently Asked Questions about Martin Pizano-Ortiz
What company does Martin Pizano-Ortiz work for?
Martin Pizano-Ortiz works for Speed Charge Services
What is Martin Pizano-Ortiz's role at the current company?
Martin Pizano-Ortiz's current role is Sr. Field Support Manager at Speed Charge Services.
What is Martin Pizano-Ortiz's email address?
Martin Pizano-Ortiz's email address is ma****@****mfg.com
What is Martin Pizano-Ortiz's direct phone number?
Martin Pizano-Ortiz's direct phone number is +151047*****
What schools did Martin Pizano-Ortiz attend?
Martin Pizano-Ortiz attended California State University-Sacramento.
What skills is Martin Pizano-Ortiz known for?
Martin Pizano-Ortiz has skills like Powerpoint, Microsoft Office, Microsoft Word, Leadership, Customer Service, Microsoft Excel, Matlab, Autocad, Solidworks, Project Planning, Public Speaking, C++.
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