Networking and Hardware Part: • Planning & Management - Network Topology Design, T-Shoot, Network Analysis, Renovation existing Network, Devices health check, User Management, Security deployment, IP Management. Support introduction of software solution . Mac os X Any kind of software and Hardware issue . Video conference (Poly conference Device ) • Networking Devices - Cisco Router & Switch, Mikrotik Router Board & PC Based OS, different brand OLT & ONU, Linksys… Show more Networking and Hardware Part: • Planning & Management - Network Topology Design, T-Shoot, Network Analysis, Renovation existing Network, Devices health check, User Management, Security deployment, IP Management. Support introduction of software solution . Mac os X Any kind of software and Hardware issue . Video conference (Poly conference Device ) • Networking Devices - Cisco Router & Switch, Mikrotik Router Board & PC Based OS, different brand OLT & ONU, Linksys, TP-Link, Different Radio devices and to monitor Telephone/PABX system/CCTV/Door Access control & troubleshoot . • Cisco WLC: Operation Acceptance Test (OAT) of Cisco WLC 2504 & HA.Regional Internet Registry (RIR): Proposed to Authority for own IP Address and Autonomous System Number. Explain the advantages of own IP Address and ASN. • VC System- Operation Acceptance Test (OAT) of Policom Video Conferencing System. • Routing Part - Stating route, Default route, Dynamic Route (Link state & Distance Vector): RIP, RIPv2, ISIS, OSPF, Hot Stanby router Protocol(HSRP) Cisco proprietary protocol. Date Network Part: Operation Acceptance Test of newly formed Data Network where have two internet Router Cisco ISR 4431 series, Two Cisco 2960 WAN Switch, Two Sophos XG 330 Series Firewall, Two Cisco 3850 series core Switch and forty-two Cisco 2960 series managed Switch. In this network configured private BGP protocol for internet connectivity to ISP, HSRP used for downstream gateway redundancy, NAT, DHCP, VLAN has been used for divided floor and Department wise. • Security Lan Part- Create Vlan, Vlan Management, VTP, STP, RSTP, Port Security VPN – Layer 2 & 3, IPSec and Maintenance ip phone server , printers photocopier etc . Operation Acceptance Test of newly formed Data Network where have two Cisco 3850 series core Switch and forty-two Cisco 2900 series managed Switch. In this network Iris Access, Finger print, NVR – CCTV, Face detection technology has been used for human access control. Show less

Regular Responsibilities Networking and Hardware Part: • Planning & Management - Network Topology Design, T-Shoot, Network Analysis, Renovation existing Network, Devices health check, User Management, Security deployment, IP Management. Support introduction of software solution . • Networking Devices - Cisco Router & Switch, Mikrotik Router Board & PC Based OS, different brand OLT & ONU, Linksys, TP-Link, Different Radio devices and to monitor Telephone/PABX system/CCTV/Door Access… Show more Regular Responsibilities Networking and Hardware Part: • Planning & Management - Network Topology Design, T-Shoot, Network Analysis, Renovation existing Network, Devices health check, User Management, Security deployment, IP Management. Support introduction of software solution . • Networking Devices - Cisco Router & Switch, Mikrotik Router Board & PC Based OS, different brand OLT & ONU, Linksys, TP-Link, Different Radio devices and to monitor Telephone/PABX system/CCTV/Door Access control & troubleshoot . • WAN - Static IP, DHCP IP, PPPoE, Wireless WAN Receive, Hotspot, Radius Server. • LAN - Static IP, DHCP Server, PPPoE Server, Hotspot Server, Radius Server• Routing Part - Stating route, Default route, Dynamic Route (Link state & Distance Vector): RIP, RIPv2, ISIS, OSPF. • Switching Part - Create Vlan, Vlan Management, VTP, STP, RSTP, Port Security VPN – Layer 2 & 3, IPSec and Maintenance ip phone server , printers photocopier etc .Maintain Office IT infrastructure including user support, LAN Setup, Troubleshooting software and Hardware(PC, Laptop, Printer & Scanner), Mail configure, Bandwidth management & Server maintenance, Install system and application software, Configure cross vendor router, Ensuring smooth operation of IT asset related to business. Show less

Customer Service for Apple-Mac customers retail or corporate, hardware or Software.
✓ Delivery of outstanding direct customer service and support standards to Apple- Mac users.
✓ Respond to telephone calls, e-mails, and help desk requests for technical support.
✓ Quality control efficiency (time/cost) in handling customers job orders.
✓ Work with Apple Tech Support to order parts and resolve issues.
✓ Managing Hardware & Software order inquires and inventory.
✓ Orders and receives parts and… Show more Customer Service for Apple-Mac customers retail or corporate, hardware or Software.
✓ Delivery of outstanding direct customer service and support standards to Apple- Mac users.
✓ Respond to telephone calls, e-mails, and help desk requests for technical support.
✓ Quality control efficiency (time/cost) in handling customers job orders.
✓ Work with Apple Tech Support to order parts and resolve issues.
✓ Managing Hardware & Software order inquires and inventory.
✓ Orders and receives parts and managing inventory of parts.
✓ Investigate errors and problems; perform root cause analysis sort of service related issues.• Working as an ACMT (Apple Certified Macintosh Technician) in this Organization under Apple Authorised Service Provider (AASP) profoundly in all respect.• Having contact and sharing knowledge with Apple Technical Service Provider Support (TSPS) via GSX in all respect.• Responsible for creating and implementing system designs relating to hardware and software• Handle responsibilities of analyzing and evaluating alternate approaches to solve complex technical and non-technical issues• Involve with high level of repairing, upgrading Operating System (OS) through Apple Support Site and servicing of different types of Desktop & Laptop of all Apple products. • Giving training to On Job Training (OJT) Technicians in the full range of Hardware and Software on Mac Operating System.• Working in Airport Extreme Base Station, Time Capsule (Base Station), Airport Express, iMac, MacBook Pro, MacBook Air, iPod with full configuration, up-gradations and installation under both Mac and Windows Operating System actively.• Perform the tasks of designing the hardware architecture of computer equipment• Responsible for preparing and presenting design reviews to clients and team members• Perform debugging of hardware parts for the integration of products phase• Handle the tasks of maintaining and updating the documentation of complete hardware design Show less

• Configure & maintain Linux based Proxy server, Mail server, VPN server, File Server & Web server.• Follow up the day by day activities of head office as well as branch offices and help them to provide smooth IT based support. •Maintain user access by access control list & MIKROTIK.• Setup & maintain all windows server based software like TALLY, PAYROLL, and ERP.• Ensure smooth office network and setup & support all kind of it enabled devices as wifi routers, wifi access points… Show more • Configure & maintain Linux based Proxy server, Mail server, VPN server, File Server & Web server.• Follow up the day by day activities of head office as well as branch offices and help them to provide smooth IT based support. •Maintain user access by access control list & MIKROTIK.• Setup & maintain all windows server based software like TALLY, PAYROLL, and ERP.• Ensure smooth office network and setup & support all kind of it enabled devices as wifi routers, wifi access points & mailing problem related issue. •provide necessary training, Keeping database backup regularly. Maintenance of IT Inventory. •Install & Maintain (install, backup, database connectivity etc ) client based ERP software (commercial & Merchandising) as well as payroll software.• Maintain the payroll software and generate monthly statement to assist HR Department.• Install, configure & maintain Kaspersky Open Space security in server & workstations for smooth operation of user pc. Show less

Responsibilities:•Provide technical support on clients side System/Network.•Installed & troubleshoot networking products (Router and Switch), web and VPN services.•Worked as team member of large scale network and team leader of small scale projects.•Maintain support log of client’s complains. Maintain and troubleshoot Optical Fiber-Ethernet Network (Fault handling, preventive maintenance and operating of relevant equipment• Network optimization for Improvement/… Show more Responsibilities:•Provide technical support on clients side System/Network.•Installed & troubleshoot networking products (Router and Switch), web and VPN services.•Worked as team member of large scale network and team leader of small scale projects.•Maintain support log of client’s complains. Maintain and troubleshoot Optical Fiber-Ethernet Network (Fault handling, preventive maintenance and operating of relevant equipment• Network optimization for Improvement/ Development.• Low level Router, switch (layer 2/3) etc maintenance and report preparation.• Set up, configure and support LAN/WAN. Responsible for optical fiber backbone (first mile) and client end connectivity (last mile).• To assist on system administration• Supervising the duties of all “Line Man” and controlling the work schedule•Cisco Routers, Switches maintain and monitor.•Implementation of Different types of servers: •Installation, configuration and Maintained primary, secondary, Chasing DNS server• Installation, configuration of database servers using MySQL server, php MyAdmin• Implementation network monitoring and management system by using CACTI.• Installation, Configuration of different types of servers such as NAT, proxy, DHCP etc.• Installation, configuration and Maintained Mail server. Show less

• Monitor, Maintain and troubleshoot Optical Fiber-Ethernet Network (Fault handling, preventive maintenance and operating of relevant equipment).• Network optimization for Improvement/ Development.• Low level Router, switch (layer 2/3) etc maintenance and report preparation.• Set up, configure and support LAN/WAN. Responsible for optical fiber backbone (first mile) and client end connectivity (last mile).• To assist on system administration• Supervising the duties of all… Show more • Monitor, Maintain and troubleshoot Optical Fiber-Ethernet Network (Fault handling, preventive maintenance and operating of relevant equipment).• Network optimization for Improvement/ Development.• Low level Router, switch (layer 2/3) etc maintenance and report preparation.• Set up, configure and support LAN/WAN. Responsible for optical fiber backbone (first mile) and client end connectivity (last mile).• To assist on system administration• Supervising the duties of all “Line Man” and controlling the work schedule •Total Network, Software and IT Solution of corporate offices Install, Configure and Maintain: • Linux Server's (DNS, MAIL, PROXY, WEB, Networking)• Php, MySQL and Web applications in Linux and Windows• Use Tools like Netflow Analyzer, Cacti, Zabbix, Wireshark All kinds of Network and Server Applications related Support (Corporate Office Support, Client Support)• Different Types of Mail Solution and Linux backup Scripting• Mikrotik (Configure, Bandwidth Control, Server, NAT, VPN) • Mailing (Eudora, Outlook), Network Monitor (Fiber and Servers) • Schedule POP Maintenance Show less