• $25 Million Budget - Manage infrastructure and operations annual budget. Identify and implement cost-saving measures in IT operations to optimize budget allocation and increase efficiency.• Organizational Leadership - Member of IT Leadership Management team which sets all IT goals and objectives.• Management of 15 Onshore / 100+ Offshore IT resources - Lead and manage team to ensure effective and efficient IT operations.• IT Management of 3 Operating divisions at 4 U.S. Operating Locations along with infrastructure in Co-located Data Center space and in the public AWS Cloud.• Organizational Strategy – Develop and implement IT strategic plans and initiatives to support Proterra's corporate goals and objectives.• Operational Efficiency - Develop and implement strategies to improve the efficiency and effectiveness of internal IT processes.• Audit Compliance - Ensure compliance with relevant laws and regulations related to IT operations. Developed and implemented processes to ensure accuracy of audit reporting.• Offshore Management - Successfully implemented offshore staffing contract to support IT Operations.

• Company Startup – Member of the internal Management team that worked with Immedion to spin-off IMS Solutions Group as a stand-alone company.• Vendor Relationship Management – Responsible for IMS’s vendor relationships with Microsoft, Cisco, Ingram Micro, Scansource, Synnex, Datto, Kalleo, as well as other vendor relationships. • Support Desk Outsourcing – Managed relationship with 24/7 Support Desk contractor. Developed key performance indicators to gauge vendor success by measuring ticket management effectiveness measured over time.• Expense Reduction – Analyzed vendor contracts, software invoices, and usage patterns to reduce external spending by $35K annually.• Cloud Services – Assisted internal teams with projects as they transitioned customers to Microsoft's suite of cloud services including Azure Compute, Azure Identity, Azure Databases, and Azure Networking. Provided operational assistance to the teams that provided full migration pathways and long-term support of Microsoft 365.• Documentation Management - Implemented company document management system. Designed the documentation format to be used by the document management system and ensured that all internal and external documentation was populated to the system.• Training Management – Managed the company technical training initiative. Ensured that 70% of all staff had passed Microsoft Certification exams in 2019 and 2020.

• Data Center Management - Managed 24x7 operations of 5 Data Centers located in North Carolina and South Carolina.• Site Operations Management – Managed a team of 10 Site Operations Engineers which provided 2nd and 3rd tier support to Immedion colocation and public / private cloud customers.• Data Center Integration – Member of the management team that planned and integrated Integral Solutions Group’s Spartanburg Data Center into the Immedion Data Center services offering.• Customer Integration Services – Worked closely with the Sales team to answer client RFP requests and provide all data necessary to generate Data Center services quotes. Managed integration projects to ensure customer implementations were successfully completed.• SSAE 16 Certification Support – Worked with Immedion’s Internal Audit team to provide documentation for the 2018 and 2019 SSAE 16 Type 2 Certification.

• Infrastructure Management – Responsible for the construction, startup, and day to day management of Integral Solutions Group’s commercial Tier IV data center services and staff. Managed highly redundant / fault tolerant infrastructure which provided a minimum of 99.9999% uptime. • Organizational Strategy – Member of management team that planned the Company’s long-term strategy and growth. Developed key performance indicators to measure Data Center success and profitability over time.• Network Operation Center Support – Managed 24/7 Network Operations Center Support Team• Cloud Services – Managed team that supported commercial VMware public cloud infrastructure. Managed projects that assisted customers with migration from onsite resources to the shared public cloud.• Customer Integration Services – Worked closely with the Sales team to answer Customer RFP requests and provide all data necessary to generate Data Center services quotes. Managed integration projects to ensure customer implementations were successfully completed. Grew Colocation / Cloud services footprint from 0 customers to over 150 in 5 years.• SSAE 16 Certification - Responsible for all SSAE 16 Type 2 Certification focused primarily on Availability and Security. Passed all SSAE-16 Audits with zero exceptions.• Managed Service Monitoring – Managed 24x7 monitoring of customer operations. Provided reporting of system issues to customers.

• Infrastructure Budgeting and Planning – Managed $4.5 Million yearly budget. Included all telecommunications billing, IT maintenance contracts, IT capital depreciation, as well as all salaries, travel, and training.• Corporate IT Integration – Core team member that was responsible for the integration of corporate information systems after Baldor Electric acquired Rockwell Automation Power Systems.• Windows and UNIX Administration – Responsible for 100+ Solaris / Linux Servers, 4 VMware Clusters, 150+ Windows Servers, 7 EMC SANs and 1 EMC NAS. Directed all infrastructure projects that supported the business. • Network and Telecommunication – Managed team of network/telecommunication analysts who were responsible for Global WAN (40+ Plants / Service Centers / Sales Offices), LAN, and Telecom. • Standardization - Responsible for all Infrastructure Hardware and Software Standards. • Sarbanes-Oxley (SOX) Audits - Responsible for all Infrastructure Audit (SOX Audit / Company Internal Audit) requirements and audit remediation.

• Infrastructure Budgeting and Planning – Managed $4.5 Million yearly budget. Included all telecommunications billing, IT maintenance contracts, IT capital depreciation, as well as all salaries, travel, and training.• Corporate IT Integration – Core team member that was responsible for the integration of corporate information systems after Baldor Electric acquired Rockwell Automation Power Systems.• Windows and UNIX Administration – Responsible for 100+ Solaris / Linux Servers, 4 VMware Clusters, 150+ Windows Servers, 7 EMC SANs and 1 EMC NAS. Directed all infrastructure projects that supported the business. • Network and Telecommunication – Managed team of network/telecommunication analysts who were responsible for Global WAN (40+ Plants / Service Centers / Sales Offices), LAN, and Telecom. • Standardization - Responsible for all Infrastructure Hardware and Software Standards. • Sarbanes-Oxley (SOX) Audits - Responsible for all Infrastructure Audit (SOX Audit / Company Internal Audit) requirements and audit remediation.