Priyanka Jhawar Email & Phone Number

Bellevue, Wa, Us

Turned hobby/passion into a small business venture to handcraft and sell creative DIYs for home décor, personal gifts, and festive collections.- Set up a virtual shop on Etsy, Facebook, and Instagram to sell 100+ items- Ran visibility and promotional ad campaigns to increase sales by 75%- Delighted customers with flexible shipping/drop-offs and custom gift packaging

Seattle, Washington, Us

Seattle, Washington, Us

- Led customer success activities like giving demos, matching, and cross-checking peers, kickoff events, pre and post conversation support, etc.- Supported 40+ launch events with 12K+ peer coaches in over 45K+ conversations - Managed customer support tickets using Freshdesk, provided support with troubleshooting and resolving issues with ensuring resource availability- Drafted and executed the nudges (emails) to help serve the customers and assisted with the design of the automated nudging system- Increased customer engagement from 26% to 64% by analyzing LMS adoption data, average helpfulness ratings, and monitored customer health to develop a plan and provide measurable outcomes for organizations and each customer- Improved the Imperative platform by using customer surveys and feedback to help the product team define a roadmap and add valuable features

Redmond, Wa, Us

iMarketo provides complete marketing solutions for SMBs across the US.- Outlined business plans for targeted segments like restaurants, spas, etc.- Created content and handled the company website, blog, and social media pages- Generated ~25 warm leads through cold calling, bulk emailing, referencing, professional networking, and area mapping; converted to 3 successful clients

Redmond, Washington, Us

- Addressed administrative and support requests for the smooth functioning of the Microsoft Research (MSR) team- Efficient with internal tools like HeadTrax, SharePoint, and MyOrder required to perform day-to-day business operations- Prepared purchase orders, contracts, and invoices for the research labs and cross-referenced them with employees, teams & organizations with help of the HeadTrax- Coordinated hiring, onboarding, managing office spaces, and exercised exit interviews for employees- Organized and coordinated catering for team morale events and managed travel itinerary for guests and the researchers

RBS manufactures and distributes premium rice bran products across India- Led social media marketing to plan and execute promotions and campaigns to promote RBS products which increased customer viewership and landed deals with 100+ new wholesalers and retailers in India- Boosted SEO using AdWords to escalate web traffic and earn ~INR 40M revenue- Assisted with promotions on the website, social media pages, and YouTube videos- Acquired 250 new customers by collaborating with local culinary tutors and chefs- Improved customer retention rate by conducting online surveys and periodic events to drive customer engagement and feedback

Texas, Us

SimpliLearn is one of the world’s leading professional certification training providers, based in San Francisco and Bengaluru.- Showcased impactful B2C sales with independent negotiations, making 50+ phone calls and emails per day- Contributed ~USD 75,000 to the company revenue by signing 150+ new customers, and completed 100% of my sales quota- Coordinated pre and post-sales activities for clients in the Middle East, Asia-Pacific, Africa, Australia & Europe- Scheduled and coordinate training program for corporate clients and used Salesforce to generate bi-weekly reports- Introduced cash-back campaign and augmented company’s presence in West Africa

In

Naukri.com – comparable with US‘s Monster.com – is the number one job search portal in AsiaParent company “Infoedge India” is India’s premier online classifieds company in recruitment, matrimony, real estate, and education.Promoted to Assistant Manager in one year, I became responsible for nurturing relationships with premium clients in the south region of India.I continued to provide tailored marketing solutions to my customers, thereby increasing the business revenue.• Managed 120 accounts – existing, renewals and potentials – and generated approximately INR 4.3 million revenue• Managed Accounts analyzed the client’s plans of branding to bundle the right solution package for the campaign. • Diligently pursued clients with compelling offers to not only meet but exceed the monthly sales target by 30-40%• Promoted client campaigns by analyzing branding requirements and providing custom web merchandising and onsite/offsite marketing solutions in the form of creative banners, Facebook pages, and single page websites• Developed inbound and outbound marketing strategies together with push notifications increased customer retention from 10% to 25%• Showcased customer loyalty by ensuring prompt resolution of issues with continuous post-sales support• Tracked the progress of the sale by creating reports on monthly/quarterly projections and account performance• Formulated growth strategies using in-depth knowledge and market intelligence to track competition and analyze trends which resulted in 30% more customer acquisition• Generated periodic reports and updates on company & company services to existing clients, market intelligence/competition tracking/feedback. • Continuously improved and attained in-depth market and product knowledge to stimulate additional sales

In

A travel intensive role to meet 15-20 new companies daily and pitch them hiring and branding solutions. The objective was to execute end to end sales to onboard new clients and develop new businesses.• Prospected and generated leads through online and offline campaigns, professional networking, cold calling, area mapping, referencing & competition tracking, etc.• Identified prospective clients, generated incremental business from the new and existing customers & drove business growth through identification & development of new client base• Acquired more than 300 new, competitor's, lapsed and potential clients• Accomplished more than 150% of yearly sales targets with persuasive proposals and detail-oriented execution of deals• Built and maintained healthy business relations with major clientele and ensured maximum customer satisfaction• Provided recruitment solutions to corporate clients by assessing their business requirements.• Used cold calling, prospecting, negotiation, freezing on commercials, closing of deal with necessary documentation to achieve set targets• Proposed and assisted in the implementation of customized solutions for talent acquisition to large scale corporate clients including Audi, Shangri-La Hotels, Zoom Car, BNP Paribas, and MathWorks• Diligently pursued with prospective clients and successfully closed several sales and ensured timely payment collections• Ensured speedy resolution of product/service complaints to provide superior levels of customer satisfaction. • Successfully developed and managed relationships with senior people in talent acquisition, marketing, and other relevant departments of various clients.

Mumbai, Maharashtra, In

Reliance Industries Ltd. is an Indian billion-dollar conglomerate owning businesses across India engaged in energy, petrochemicals, textiles, natural resources, retail, and telecommunications.My two important projects included 1) enhance marketing through advertisements and 2) research on customer buying behavior, at Reliance Fresh (retail for food and groceries).▪ Designed and conducted a survey to collect data on purchase patterns/buying behavior among shoppers at Reliance Mart▪ Analyzed the data and documented the effect of communication through advertising on consumer purchase decision▪ Prepared layouts for newspaper advertisements consistent with the brand messaging principles of Reliance▪ Strategized content placement and optimization for advertising based on regional, cultural, and the language▪ Executed in-store promotions to encourage sales and spot-on interviews to personally engage and connect to customers

Worked as an Intern Audit Assistant for Chartered Accountant – auditing monthly profit & loss statements, revenue and sales account, and balance sheets for 15 clients

Certification, International/Global Studies

Digital Marketing

Master Of Business Administration (M.B.A.), Marketing

Bachelor’S Degree, Business/Commerce, General

High School