Case Manager
CurrentConduct accurate and appropriate assessments of individual strengths, needs and goals to determine services required to achieve settlement outcomes across a range of areas including health, mental health, community participation, accommodation, employment, and family support.• Maintain regular contact with clients to develop, implement, monitor, and review case management plans and assess progress towards achieving settlement outcomes.• Promote client participation in the Orientation Program, provide information to reinforce knowledge and assess the application of knowledge gained.• Accurately identify and manage risk in relation to clients and ensure client incidents are reported within required timeframes.• Accompany clients to employment appointments and assist them with implementing strategies to engage in employment pathways.• Ensure all services are documented and reported within five business days of service delivery.• Provide support, guidance and supervision to Client Support Workers, Community Guides and volunteers including situational de-briefing where required.• Coordinate service delivery with key stakeholders for all family members.• Provide ongoing support to clients with specific requirements through generalist counselling, advocacy and referral.• Identify clients with complex needs and make recommendations for Tier 3 where relevant.• Ensure contractual requirements are met during the exit procedures by assessing client outcomes, identifying any outstanding risks and implementing strategies to mitigate them.• Develop and maintain relationships with key stakeholders to enhance the effectiveness of the service delivery model and promote understanding and awareness of AMES Australia services; raise awareness and advocate on issues affecting clients.• Manage all records according to record management procedures and ensure timely completion and reporting of service delivery as per contract requirements (KPIs).
