Solution Engineering Manager, Americas
Current• Leading and managing the day-to-day operations of the project engineering and standards teams based in the Americas including setting objectives, providing guidance and coaching, and overseeing the team’s activities• Managing escalated technical issues related to deployment of Systech’s serialization and machine vision product line.• Analyzing in-project technical escalations and identifying any relevant trends to improve the customer experience during project deployments.• Delivering process improvement, operational efficiency, and capacity planning in each respective functional area reporting into role• Ensuring each functional area is meeting and exceeding operational and individual KPIs.• Developing and continuously improving processes and procedures in each functional area to ensure the highest levels of customer satisfaction. • Monitoring and supporting each functional area to ensure they are fully trained and properly executing in accordance with all processes and procedures.• Monitoring and supporting the team to ensure they are fully trained and properly executing in accordance with all processes and procedures.• Communicating product quality issues to the business, including key performance indicators, open issues and risks, and changes in customer requirements and needs.• Conducting weekly 1:1’s to coach, challenge, and relationship building with the team• Analyzing team metrics to identify areas for improvement• Communicating clear, concise, and achievable paths to success for the team as they navigate daily challenges in their roles• Administrating of PTO, Sick Time, Leave, and other essential people-oriented tasks• Conducting engaging and informative team meetings that reinforce the strategic mission and weekly action items.• Partnering with other team members within the Solution Engineering team to tackle departmental goals, and take on special projects as needed.
