Pamela Kelly Email & Phone Number

Minneapolis, Mn, Us

Cork, Ireland, Ie

Cork, Ireland, Ie

Cork, Ireland, Ie

• Splunk Reporting and Dashboard Lead: PCI, Vulnerability Management, Unmanaged Assets, Critical Sites, Emergency/Incident, & Adhoc

Cork, Ireland, Ie

• Analyze enterprise business applications, computing, and the information security environment, make recommendations and drive the implementation of security strategies• Identify and resolve findings in ongoing assessment results • Produce metrics and reporting on the state of system security, threat, vulnerability and patch management • Design and deliver actionable threat and vulnerability dashboards and scorecards• Analyze data sources and recommend optimal data sources to provide relevant reporting• Develop approaches with operations teams for proactively and reactively addressing vulnerabilities including patching, unique specialized controls, code or similar changes, and modifications of development processes • Develop processes and solutions for threat intelligence collection, and analysis to other security teams and executive stakeholders • Maintain and improve upon existing vulnerability management program, including maintenance of scanning tools and licensing, procedures, reporting, and client communications• Provide guidance to clients in support of vulnerability management services, including establishing goals of vulnerability management and road maps to achieve those goals• Conduct scheduled and ad-hoc vulnerability scans for clients and Company environments.• Analysis and validation of scan results communicated to clients through reporting and results-review meetings• Provide clients with remediation recommendations and guidance, up to and including remediation tracking and reporting. Work directly with IT resources responsible for remediation on behalf of client Security teams• Coordinate with clients in defining reports that provide the most value based on security maturity and established vulnerability management goals• Providing remediation support on any potential findings

Brookfield, Wisconsin, Us

May 2016 - August 2017• Qualys Admin• Incident Response • Reviewed and escalated Security Alerts• Initiated, implemented, and developed Event Response procedures• Monitored, investigated, and documented security events using SIEM • Identified security vulnerabilities and recommended remediation plans • Created reports, templates, scans, asset groups, and asset tags in Qualys• Implemented security patching and remediation of failing/missing patches• Managed and remediated malware-related activity• Created malware event procedural documents• Coordinated training of Hardware in malware scanning and documentation protocol• Worked closely with Hardware and Network Teams to coordinate projects and work assignments, focusing on vulnerability and security event remediation• Worked with vendor support to understand current reporting capabilities for case management• Developed procedures using SIEM tool to revamp the process of reviewing server event logs • Promoted security awareness within the organization, including phishing awareness training• Kace coordinator for Windows Updates, Managed Installations, Scripting, and Help Desk• Voice for holiday and system down messagesIS Hardware SupportSep 2013 – May 2016• Dell KACE K1000 Server Application Administrator• Ran scripts, managed installs, and ran reports within K1000• Detected and resolved network issues causing corrupt patching files• Worked with KACE Technical Support to resolve all K1000 and K2000 issues• Implemented patching schedules with use of smart labels• Created procedural documentation for internal distribution and training• Monitored servers and users event logs • Provided second level IT support and technical issue resolution locally and remotely• Voice for holiday and system down messages

Us

• Performed system backups• Serviced and maintained computer hardware • Imaged, installed, and upgraded new and older model PCs, and Macs• Assisted end-users with hardware, software, and connectivity issues• Provided telephone assistance to computer users • Supported Windows, MAC, iOS and Android OS• Diagnosed and corrected network issues using network wiring and troubleshooting methods• Assisted customers with service repair issues within the Standard Operating Platform (SOP) • Client support, product check in, determine client needs and service solutions• Facilitated the product sales, upgrades, installations and service in the store

Madison, Wi, Us

Overseen recruitment and training of robotics Mentors from the local communitybusinesses, schools, and universities. Worked collaboratively with Jolene Arnold indesigning, planning, and organizing off-season competitions such as the 2012 Wisconsin 4-HTechWizard Robotics Rally.• Built and designed website including content. http://fyi.uwex.edu/4htechwizards/• Established Wisconsin 4-H Tech Wizards in Racine and Kenosha Counties• Identified and developed 5 sites, 15 mentors, and 56 youth to implement STEM programming• Collaborated with after-school programs and mentors to develop lessons in robotics• Promoted the program using social media, partnering with local businesses• Designed Mentor Recruitment insert• Monitored, documented, and reported the effectiveness of the program throughout the year• Lead in the ongoing evaluation of the effectiveness of the robotics program• Organized the Tri-County 2012 Robotics Rally at Case New Holland (CNH) Training Facility with the collaboration of Milwaukee County Tech Wizards Coordinator• Incorporated competitive team building and STEM focused exercises• Awarded youth for team work, preparation, and programming skills• Taught a 3-day robotics workshops for the Back to Basics Camp at John XXIII Education Center • Participated in ongoing in-service to maintain and develop job related skillsExcerpt: This program is a collaborative project in partnership with the United State Department of agriculture and the University of Wisconsin-Extension, Wisconsin 4-H Youth Development. The program’s mission is to engage youth from economically depressed areas in robotics and STEM related activities while providing a strong small group mentoring environment. Over 100 youth from Wisconsin are paired with adult mentors who are trained in aspects of positive youth development and evidence- based standards. The small mentoring groups build STEM-related skills and share aspirations of educational attainment and career goals.

Lake Geneva, Wi, Us

• Provided training and support for large sales team • Successfully created and maintained strong relationships with 32 Sales Reps• Resolved user issues• Completed weekly to daily database maintenance • Handled cleanliness of multiple databases • Remotely communicated with President of Wired Contact to troubleshoot database issues• Assisted in a team effort to find resolution with current CRM or to find a suitable replacement• Manipulated data from list acquisitions• Created templates and generated monthly reports used by Sales Directors and Management • Maintained database functionality

Kenosha, Wi , Us

• Tutored Programmer/Analyst students • Taught AS/400 utilities classes • Built servers, ordered parts, created database for networking department• Engaged with Programmer/Analyst classes to help students get through the curriculum• Setup wifi networks• Tutored Spanish speaking students in English

Bachelor’S Degree, Information Technology

Associate’S Degree, Computer Information Systems - Programmer/Analyst