Peter Carone Email & Phone Number

Carpinteria, Ca, Us

Carpinteria, Ca, Us

Carpinteria, Ca, Us

Tempe, Az, Us

Responsible for the strategic leadership of GoDaddy’s Relationship Sales organization and supporting functions. * Established and owned unique P&L for the Mid-Market segment within GoDaddy, including top-line projections, cost control strategies, “upside” growth initiatives, and regular business forecasting protocols. * Hired and developed highly effective leadership team of Sales Managers and Supervisors, Marketing Director, Product Development Director, and various other business support personnel. * Led cross-functional team to develop multi-year organic and inorganic growth strategy for Mid-Market.* Led customer-focused research programs to identify unique segment needs, potential technology solutions to bring to market, competitive landscape, and customers’ perception of GoDaddy’s credibility in this space.* Drove short-term growth of ~260% (CY 2016 to CY 2017) via customer segment expansion, sales process optimization, team growth, and focused marketing campaigns across multiple channels.

Tempe, Az, Us

Responsible for the leadership of GoDaddy’s Relationship Sales and Productivity Customer Care teams, driving approximately $50M USD in annual revenue with a team of 43 sales professionals and 180 Customer Care agents.* Led newly created sales organization to exceed monthly revenue goals for four consecutive months.* Established key sales performance management processes to inspect sales pipeline, individual sales makers’ performance, and progress towards department goal.* Worked extensively with Finance, Business Intelligence, Product teams, Marketing, Internal Tools and others to develop the systems and data integration links to enable long-term growth and success for the Mid-Market system.* Built unique and differentiated culture for Mid-Market within broader Customer Care organization, with heavy focus on true purpose, pride in role and customer impact.* Led Productivity email support team within Customer Care organization to deliver exceptional customer experience while improving performance across all key performance indicators, including Handle Time, First-Time Resolution, Abandon Rate and others.

Round Rock, Texas, Us

Responsible for the strategic leadership of Dell’s Global 500 Inside Sales organization in the Americas, supporting approximately $4B USD in annual revenue with a team of 114 sales professionals and 9 operational leads.* Led organization to deliver consistent top and bottom-line growth within Dell’s largest Fortune 500 client set for three consecutive fiscal years. * Delivered record-setting sales results in Dell’s fourth fiscal quarter of 2015, driving $1B in total revenue while balancing P&L profitability, new account acquisition and strategic investment.* Exceeded customer and employee satisfaction goals by delivering the highest NPS (customer) and “Tell Dell” (employee) satisfaction survey results in the company.* Revolutionized the demand generation and pipeline maturation strategies of the organization by focusing on sales maker productivity and significantly elevating overall ROI of marketing campaigns within the segment.* Stood up a dedicated Acquisition inside sales force, delivering 42% Y/Y growth within 82 strategic accounts and enabling several multi-year wins in excess of $50M USD each. * Drove worldwide collaboration between organizations in the Americas, EMEA and APJ to deliver a consistent global experience for Dell’s largest customers.* Provided executive oversight and sponsorship for the testing, integration and full launch of Dell’s first new Sales Technology Platform within the Global 500 sales segment since its inception.

Round Rock, Texas, Us

Responsible for the leadership of Inside Sales professionals across the U.S. Global, Global Banking & Securities, and Global Telco, Media and Entertainment verticals within Dell's Global 500 sales segment.* Responsible for growth of ~$1B/Year P&L in Dell’s Global 500 business unit, primarily driven by systemic sales enablement efforts, active inspection and day-to-day management of the business, demand generation programs, team member coaching and development, and active management of obstacles.* Recognized for sustained excellence - over four fiscal halves - as ‘Manager of the Half’ twice, ‘Manager of the Year’ once, and ‘Tell Dell Rock Star’ in both annual survey cycles.* Exceeded sales targets in three of four fiscal halves.* Developed and leveraged strong business analytics capability to augment customer knowledge in forecasting and planning activities.* Provided leadership oversight and management of several strategic programs and initiatives designed to advance the G500 Inside Sales organization, its capabilities and its effectiveness.

Round Rock, Texas, Us

Responsible for the leadership of two Sales Operations teams at Dell, consisting of up to 17 Customer Quality Managers in the U.S., Canada, and Latin America.* Delivered consistent “best in class” operational performance, including Customer Experience metrics, team productivity gains, case management measures and BPI cost savings targets. * Responsibility for quarterly Customer Field Action budget of $5M, including expenditure approval, governance and allocation.* Achieved exceptional Tell Dell results (fully engaged champions) in three consecutive survey cycles.* Used customer knowledge to drive product and services improvements.* Executive sponsor and global core team lead responsible for the development and implementation of complex communications engine that provides consistent and clear messaging to internal and external executives around the globe.* Developed and maintained executive level relationships within supported geographies and customer sets.

Round Rock, Texas, Us

Overall Program Manager for Dell's quality excursion remediation efforts for enterprise products within the Corporate Business Group.* Led sales segment efforts of Proactive Field Retrofit (PFR) process creation, management, reporting and financial impact assessment using standard Dell project management and process innovation methodologies (Six Sigma).* Managed all CBG Enterprise PFR completion for 300K+ systems across 800+ major accounts in the US & Global regions.* Had direct report responsibility for a team of 6 contract Project Managers including coaching, development, performance evaluation and conflict resolution.* Developed, executed and managed key customer strategies (from communication to implementation).* Created and delivered all global sales and senior executive communication for enterprise quality issues. Methods of communication included email updates, web casts, conference calls, executive briefings and staff meetings.

Round Rock, Texas, Us

Responsible for worldwide services and product quality relationships with select Dell Named Accounts: ExxonMobil, Microsoft, AT&T Wireless, Schlumberger, Shell, et al., representing $300M in global revenue.* Authored and presented executive level presentations and briefings to address service and product quality issues.* Led cross-functional teams to establish customer specific strategies and implementation plans to address complex business problems.* Provided ongoing business guidance and direction to multiple Dell account teams managing large scale, global projects within key accounts.* Served as a critical link between Dell field sales teams and internal supporting organizations to scope customer requirements and align with existing service and support capabilities. * Identified and addressed systemic “quality of support” issues with Dell’s largest, most strategic customers to ensure retention of business relationship.* Served as segment representative to Product Group’s PFR / PFN Core Team for the Corp. Business Group, providing segment-specific direction and leadership. * Leveraged strong project management skills through the inception, implementation and deployment of complex service solutions for customers.* Developed and maintained executive level relationships within accounts.

Responsible for customer consultation and sales of digital imaging equipment and software, as well as extensive training of end-user following purchase of products.

Continuing Education, Business Administration And Management, General

Bachelor Of Arts (B.A.), Business Administration And Management, General