Patrick Corr, Pmp, Csm Email & Phone Number

Canonsburg, Pa, Us

Pittsburgh, Pennsylvania, Us

Project manager leading a digital transformation project focused on online banking. Responsible to ensuring that all artifacts required by the EPMO are complete; managing multiple vendor relationships connected to the client's online banking platform, providing regular updates to the Client's C-Suite. Project budget: $3MM with a go-live date of late Q2.

Pittsburgh, Pennsylvania, Us

• Led team of system integrators responsible for partnering with PNC lines of business to ensure that required infrastructure services are delivered according to defined service level agreements.• Oversaw staff development, partner relationship management, and escalation resolution for critical issue resolution.• Developed operational performance indicator reporting packages for partner LOBs, reduced SLA breaches by 62%, and implemented automated solution to capture updates from all stakeholders on open issues and missed SLAs.

Pittsburgh, Pennsylvania, Us

• Developed and led strategic cost reduction program focused on software spend that resulted in $18MM in run-rate reduction in first two years and $10MM in cost avoidance.o Program development included identification and hiring of SAM team as well as leading development of bank’s integrated software asset management toolset built on Eracent ITMC platform. • Acted as primary liaison between finance and IT’s executive leadership, forging partnerships with senior leaders within office of CIO as well as delivering roadshow presentations to other key stakeholder areas (infrastructure technology, application development, strategic sourcing).• Functioned as frequent guest speaker at divisional town hall meetings to discuss progress and benefits of software asset management program.

London, Gb

Served as the work stream for the IT Financial Management tower of an IT Outsourcing due dilligence engagement. Worked on behalf of the client to evaluate proposals and analysis provided by the Outsourcing partner and ensure that transition-to-run does not disrupt current operations.

London, Gb

Guided the client though the process of the early stages of transitioning the field services for technology within 2000+ individual restaurants within the United States, District of Columbia and Puerto Rico. Let a team of analysts to research potential third-party partners to support the end-to-end support of technology within all of the clients' individual locations. Led the development of an operating model and governance structure for the Client to support an outsourced field services model.

London, Gb

• Led consulting team to conduct assessment, design and pilot implementation for IT asset management capability built on ServiceNow platform.• Managed client interviews and workshops to document current operating model and technology architecture, design workshops for target state definition for governance structure, operating model, process architecture and tool and data architecture for enterprise-wide IT asset management capability.• Leveraged practical experience and thought leadership to implement operation capability that previously did not exist for client within highly accelerated project timeline.

London, Gb

• Led consulting team to conduct assessment, design and pilot implementation for IT asset management capability built on ServiceNow platform.• Managed client interviews and workshops to document current operating model and technology architecture, design workshops for target state definition for governance structure, operating model, process architecture and tool and data architecture for enterprise-wide IT asset management capability.• Leveraged practical experience and thought leadership to implement operation capability that previously did not exist for client within highly accelerated project timeline.

London, Gb

• Provided project leadership and subject matter expertise as part of development of global Software asset management center of excellence.• Led team of 15 globally distributed licensing and process analysts to develop necessary standardized processes, operating model, governance structure and analytics required to manage client’s complex software estate and provide real-time visibility into license compliance position of client’s most critical software licenses, including Microsoft, Oracle, and IBM.• Achieved cost savings of $3MM and cost avoidance of $10MM.

Dublin 2, Ie

• Led engagement team responsible for preparing the client’s IT operations organization to transition to managed service to support IT service management and IT operations functions.o Scope of engagement included deployment of ServiceNow platform as well as deployment and integration of HP Service Assurance toolset (HP OMi, NNMi, OBR, Sitescope, uCMDB) and all associated processes to support incident, knowledge, problem, change, and configuration management. • Served as primary interface between infrastructure consulting delivery team and client and Accenture senior executives to provide status and visibility into issues, risks, and blockers.• Led transition from consulting delivery team to managed service run team.• Oversaw team of 35 resources in US and Accenture’s India delivery center.

Dublin 2, Ie

• Provided engagement leadership to engagement team responsible for delivering end-to-end IT service management capability (incident, problem, knowledge, change, asset, configuration, service mapping) utilizing ServiceNow platform.o Scope of the project included tool business case development and tool selection, platform configuration, process architecture, and operating model for hospital’s new IT service management organization. • Acted as initial head of hospital’s ITSM organization and conducted search and selection of FTEs to staff and run new capability.• Served in advisory capacity to client’s CTO, in non-voting seat on hospital’s IT executive committee and as regular presenter at sessions with CTO and peers.• Developed strategic program through exceptional delivery by evolving six-week configuration management maturity assessment into multi-year engagement.

Dublin 2, Ie

• Led blended team of Accenture IT asset management practitioners and client IT asset management center of excellence to define comprehensive IT asset management program to identify $2MM of cost savings and cost avoidance in first 18 months of operations.• Conducted maturity assessment of client’s existing IT asset management capabilities and developed actionable roadmap to increase maturity to acceptable level within first 12 months of operations.o Deliverables included IT asset management operating model, IT asset management strategy, “quick win” identification and prioritization, including savings opportunity identification and overall IT asset management strategy to enable client reach desired end state. o Resulted in business case which fully funded client’s IT asset management program to achieve 150% of savings target in first 12 months.

Dublin 2, Ie

• Requested by Fortune 100 global payments client to provide assessment of existing software asset management capabilities and to provide recommendations for roadmap to transform capability into best-of-class.• Provided software asset management maturity assessment of process architecture, toolset architecture and existing operating model and developed three-year roadmap to enable client to reach desired end state.

Dublin 2, Ie

Guided the client through developing standard operating procedures, templates and strategies for the renewal of its' technology hardware and software agreements. Identified opportunities in excess of $2MM for potential reduction based on software and hardware use compared with existing maintenance agreements.

New York, Ny, Us

Led effort to develop IT asset management capability within firm to mitigate ongoing risk exposure to vendor audits and regulatory compliance gaps that existed. Developed comprehensive ITAM program (processes, toolsets, and operating model) with focus on hardware asset management, software asset management, and vendor management (inclusive of audit response as well as vendor end of support life management).

New York, Ny, Us

Directed global program focused on improving processes in which infrastructure cost pools were developed and charged back to individual business units, achieving up to 50% reduction in monthly rates to the business units due to discrepancy in inventory counts.

New York, Ny, Us

Led WINTEL work stream for migrating legacy Mellon Financial Corporation’s production WINTEL environment from data centers in western Pennsylvania to new global corporate production data center in Nashville, Tennessee.

Ba, History

Mba, Strategic Leadership

Ms, Management And Technology

Management Information Systems, History