PJConsulting22, LLC specializes in revenue process management consulting. PJC22 has 20+ years of educating medical providers in the medical claims reimbursement process, with a focus in the ABA community. By assisting companies in creating strategies and processes that, whenimplemented and followed, will increase and sustain a profitable revenue cycle stream.Many ABA practice owners enter into business with a Clinical focused mindset. What usually takes aback seat is Practice Management, assuming the operational functions like billing and payments, willinnately occur with 100% accuracy. In order to achieve success, both Clinical AND Practice Managementmust work in concert with each other. Understanding the dependencies and relationships between thetwo, and within each, is the key to a sustainable, profitable and sound business.Email info@pjconsulting22.com for a complimentary 30 minute consultation to see if we can help you focus more on your clients knowing your revenue stream is flowing smooth!

• Master of support for the SaaS Software system, implementing the onboarding process and conducting real time assistance to enhance customer experience in ABA, ST, PT and OT revenue cycle management• Conduct business consulting in the Revenue Cycle Management process to business owners including workflow management, claims data exchange, credentialing and payer contract overview• Conduct user acceptance testing of software releases and upgrades, providing invaluable insight prior to going to market• Provide input to future application development, gleaned from user experience and feedback; Able to measure impact across user base to prioritize enhancements• Foster business partnerships with customer base to encourage user expansion, in order to exceed sales and revenue personal goals and annual company objectives• Troubleshoot and solution gaps in customer business, such as interacting with insurance companies and sharing billing best practices, ensuring customers are protected from liability• Superior drive in workflow efficiency to optimize customer success from staff onboarding to management oversight• Confidently solve problems within and out of typical day-to-day scope of current role, relying on intuition and past experience to work through complex situations• Maintain cohesive team communications to contribute to a strong sense of internal community and inspire team for highest productivity and worth• Conduct new customer training, ensuring all questions are answered and customer confidence is high from the start of a new partnership• Create and publish guides to support new functionality and system upgrades

2016-2017Responsible for planning and directing overall operations with an emphasis on productivity, efficiency, strong communication, program development and revenue increase. • Train staff on membership management software to track revenue, manage client retention and extract data to support operation goals• Analyze current operation processes to apply lean management concepts to improve value of service provided and employee productivity• Ensure all current protocols, events, and information is communicated to 40+ staff members, majority of whom are off-site• Coordinate program development, scheduling and implementation to increase revenue channels and brand value2012-2016 Marketing CoordinatorResponsible for community outreach, event coordination, strategic planning and marketing campaign development and execution.• Expand community awareness by establishing partnerships with national and local businesses, increasing client attendance by 15% in the past year• Manage special events and community outreach programs, including wellness workshops, facility rentals, social events, guest speakers, VIP parties and off-site class programs, establishing the business as an integral presence within the community• Developed a catering department to add appeal to facility rental and sponsored events, increasing the quantity and quality of sales dramatically within the past two years• Created and implemented program within the membership management software to convert trial members to loyal, consistent clientele. New client retention rate doubled in 18 months• Implemented email marketing programs, reconnecting lapsed clients, celebrating milestones, and offering appreciation incentives, increasing engagement and showing positive revenue trends• Lead graphics team to create visually compelling, targeted brand displays and promotions, achieving consistent messaging across channels

Account manager for a local Arizona winery.• Created an independent campaign to encourage “buy local” mentality before the national trend began, doubling accounts with local restaurants, bars, retail outlets and wine clubs• Fostered existing relationships to maintain loyal client base and increase sales, consistently exceeding monthly sales goals • Developed a standardized sales and marketing process, managing all marketing materials and creative presentation, promoting sustainability and value of the product

Trained individuals and groups of up to 15 people in using new corporate sales software that improved customer service, loyalty, referrals and performance levels. Provided change management and process implementation.• Adapted training methodology according to the unique operations of each facility depending on store owner’s preference• Analyzed current state business operations to best “sell” to users the benefits and process improvements the new software could provide• Achieved a 100% satisfaction rating as well as several job offers from the owners

Provided general operations for a medical practice of forty administrative staff at five facilities ensuring highest staff utilization, profit margin and quality patient service for the largest and highest grossing clinic group nationwide.• Increased yearly revenue from $8 M to $15.6 M, by streamlining office staff process, redistributing workloads, analyzing and reconciling collections and negotiating with insurance companies for medical reimbursement• Increased operational excellence by developing a training program for all administrative staff, teaching: standard operating procedures, computer software usage, authorization of medical services, workflow of billing regulations involving hundreds of insurance and hospital contracts, contract pricing, collections reimbursement, and appeals processes• Created employee incentive program to boost morale and encourage staff development and professional growth, resulting in increased productivity and fewer absences• Enabled senior executives to be more productive by fielding correspondence and joining meetings with upper level executives and high profile clients