Designed and delivered comprehensive product training programs for anesthesiologists, CRNAs, and other healthcare providers, driving proficiency in the use of Edwards' advanced medical devices.Provided expert consultation and on-site technical support during FDA clinical trials, ensuring strict adherence to clinical protocols, regulatory standards, and compliance requirements.Collaborated closely with product management, engineering, and marketing teams to develop training content that aligns with product launches, market needs, and clinical applications.Played a key role in the launch of two next-generation medical devices, working with cross-functional teams to ensure smooth implementation and product adoption.Supported pre-sales activities through product demonstrations and educational events, helping prospective clients understand the value and functionality of Edwards' solutions.Utilized strong project management skills to coordinate large-scale training events, workshops, and webinars, managing multiple priorities while meeting deadlines and client expectations.Traveled extensively in a national territory (75%) to provide on-site training, technical guidance, and support, building trust-based relationships with healthcare providers and ensuring seamless adoption of devices.Developed data-driven reports and tracked participant engagement to evaluate training effectiveness and inform continuous improvement efforts.Maintained open communication with clinical staff, providing ongoing support and addressing feedback to ensure client satisfaction and adherence to best practices.

Educated patients and healthcare providers on immunology therapies, including product administration, side effect management, and disease education, ensuring accurate understanding and proper usage.Delivered comprehensive training to clinicians on drug protocols and treatment pathways, enhancing patient outcomes through informed clinical decision-making and optimal drug utilization.Facilitated patient onboarding, therapy initiation, and ongoing support, creating personalized care plans to promote engagement and adherence throughout the treatment journey.Provided ongoing support through inbound and outbound calls, employing motivational interviewing techniques to identify barriers, foster patient motivation, and maintain medication compliance.Coordinated with specialty pharmacies, healthcare providers, and internal teams to streamline care delivery, ensure seamless product access, and optimize communication on patient progress.Monitored patient adherence and outcomes, proactively addressing concerns and escalating complex cases to clinical teams when needed to maintain continuity of care and compliance.

Precepted new nurses, fostering a culture of excellence and continuous improvement, reducing onboarding timeManaged acute care for diverse patient populations, implementing innovative care strategies and improving patient outcomesPioneered 5 new policies for psychiatric-crisis management using LEAN Six-Sigma methodologies, reducing crisis intervention time by 15%Engaged in high-stakes crisis interventions, demonstrating exceptional critical thinking and response capabilities, reducing incidentsChampioned patient safety and quality improvement initiatives, adhering to the highest ethical standards and improving safety compliance.

Delivered expert floor support in EPIC systems, optimizing clinical workflows and enhancing staff efficiencyActed as a vital link between clinical and IT teams, driving seamless integration and process improvement, reducing system errorsDeveloped and disseminated 10+ practical tip-sheets, leading key project initiatives with excellence, improving user adoptionProvided strategic troubleshooting and support, adhering to standard operating procedures, resolving 90% of issues within SLA.Facilitated end user training sessions to ensure successful adoption of new systems or upgrades.Conducted workflow analysis sessions to identify opportunities for process improvement within existing Epic modules