Paula Royce Email & Phone Number

Kent, Washington, United States

St Petersburg, Florida, United States

Clearwater, Florida

Daily scheduling of the Service Technicians.· Ensuring that the required materials for the service calls / jobs have been placed in will call and available for pick up.· Communicating with Technicians throughout the day to ensure that calls have been completed or what is required for follow up / quoting.· Obtaining pricing for our vendors for preparation of the quotes.· Maintaining a log of existing and previous quotes.

Bangladesh

Sarasota, Florida Area

Quality Assurance & Special Projects Manager05/2013 – Current - Star2Star CommunicationsMonitor processes and methods used to ensure quality and conformance in Account Services on various aspects of a project. Ensure standards are being met to increase customer confidence and credibility. Follow organizational procedures and milestones, implement and conduct checkpoints to identify where a project may be developing risks that may need to be escalated. Continually… Show more Quality Assurance & Special Projects Manager05/2013 – Current - Star2Star CommunicationsMonitor processes and methods used to ensure quality and conformance in Account Services on various aspects of a project. Ensure standards are being met to increase customer confidence and credibility. Follow organizational procedures and milestones, implement and conduct checkpoints to identify where a project may be developing risks that may need to be escalated. Continually working with Internal Departments; Order Commencement, Sales, Tech Support, Distribution, Accounting, Development, and Customer Care.QA training new hires for Account Services.Special Projects Account Services primary point of support for many internal and external focused initiatives researching, analyzing, writing, recommending, implementing and executing a wide variety of projects to completion. Show less

Sarasota, Florida Area

Develop and implement quality assurance plans, preventative measures, monitoring procedures, and corrective actions that are required to meet company quality, regulator and business objectives.• Recommends and implements methods to improve business processes• Mission-driven, Smart, Forward Thinking, and Committed• Proven Team Building Skills• Excellent Interpersonal Communications Skills.• Excellent Analytical Ability• Comfortable working in a wide variety of… Show more Develop and implement quality assurance plans, preventative measures, monitoring procedures, and corrective actions that are required to meet company quality, regulator and business objectives.• Recommends and implements methods to improve business processes• Mission-driven, Smart, Forward Thinking, and Committed• Proven Team Building Skills• Excellent Interpersonal Communications Skills.• Excellent Analytical Ability• Comfortable working in a wide variety of environments Show less

Sarasota, Florida Area

Professional Services

Implementation Specialist Project Manager01/01/2013 – 05/01/2013 Star2Star CommunicationsManage multiple projects successfully with fast response time to ensure communications for new and existing Channel Partners implementing processes, procedures, and quality assurance for channel partner goals and customers expectations with VoIP dealers nationwide. Proactively determine technical requirements, installation, Quote Calculators, equipment, support, shipping, and installation.

Porting Analyst10/1/2012 – 01/01/2013 Star2Star CommunicationsPre Qualifications Porting & DID requests implemented CNAM, conversion of LI and ELS DIDs, Vanity Toll Free DIDs. Constant communications with Channel Partners and customers highly successful, fast turnaround with limited errors using web-based portal applications.

Sarasota, Florida Area

Service coordinator worked directly with service manager ensuring all projects are completed on and within budget.Administrative duties and customer service

Bradenton, Florida

Responsibilities consisted of collecting and gathering daily information from service technicians and customer service representatives. Implemented weekly PowerPoint presentation training for service technicians and customer service representatives. Monitored daily and weekly sales for service technicians, average daily invoices averaged $360 per invoice. Excellent phone sales experience specialty in disgruntle customers always ended conversations with a positive outcome for both customer and… Show more Responsibilities consisted of collecting and gathering daily information from service technicians and customer service representatives. Implemented weekly PowerPoint presentation training for service technicians and customer service representatives. Monitored daily and weekly sales for service technicians, average daily invoices averaged $360 per invoice. Excellent phone sales experience specialty in disgruntle customers always ended conversations with a positive outcome for both customer and company. Maintain daily and weekly reports. Advanced to Comfort Specialist Sales team. Completed sales training at Trains Boot Camp Training program in Fort Lauderdale 2008 & One Hour Heating & Cooling Sales Boot Camp 2009 in Detroit received Most Improved. Qualified Comfort Specialist in Indoor Air Conditioning heating and cooling. Specialties in Indoor Air Quality, UV lightning, Duct Systems, Air Conditioning, Heat pumps. Conducted Heat & Cool loads to ensure proper sizing of air conditioning for proper energy efficiency in customer homes. Knowledgeable in multiple Air Conditioning suppliers such as Trane, Carrier, Bryant, Rheem, Lennox and Goodman products. Show less

Associate In Arts, Elementary Education And Teaching, Honors, Kindergarten - 5Th Grade

Education record