Versatile operations and administrative leader; customer service advocate. My skills are valuable in many industries. I have a great background in Managing Multiple Projects, Training Staff, Process Improvements, Client Retention, Account Management, Financial Services,and Third Party Administration. I have a keen ability to build partnerships between cross functional teams. My specific experience includes: office management, group benefits administration, life insurance/banking operations, sales (direct, B2B, fundraising), training (new hires, systems, and developmental training), banking, office management and volunteer work with non-profits.Completed Six Sigma Green Belt Training.Projects included: Training Operations Team on New Systems, Regulatory Compliance, Customer Correspondence, Systems Implementation, Quality Processes, Business Analysis, Call Center Monitoring and Transaction Tracking. Also, I worked as the project leader to create a new web site for customers by managing the product and legal requirements; working closely with vendors, internal systems programmers, lawyers, and senior management.Specialties: Expertise in customer retention, issue resolution, call center monitoring and analysis, billing process analysis, user acceptance testing, regulatory compliance, quality processing of financial transactions, death claims, benefits, life insurance, new associate training and coaching.Specially selected to be a member of company teams including: Quality, Safety, Disaster Recovery, Systems Testing, Imaging.