Peddy Jun C. Email & Phone Number

Vancouver, British Columbia, Canada

Wilmslow, England, United Kingdom

• Provided remote end-user hardware support for desktops, laptops, printers, phones, and smartphones, and conducted remote onboarding processes, including setting up user accounts in Active Directory.
• Proficiently addressed intricate technical problems encompassing hardware, software, and network systems via remote support, guaranteeing minimal end-user downtime.
• Methodically generated and revised comprehensive documentation for prevalent technical issues, resolutions, best practices during remote work, elevating team productivity and knowledge transfer.
• Collaborated with cross-functional teams, including management, and administrator, to communicate end-user feedback, facilitating the swift resolution of hardware, software bugs, technical issues, and the.

Montreal, Quebec, Canada

• Provided advanced technical support for users, specializing in Software as a Service (SaaS) and Platform as a Service (PaaS) solutions.
• Developed and maintained comprehensive technical documentation detailing troubleshooting procedures, resolutions, and best practices for addressing complex issues related to Software as a Service (SaaS) and Platform as.
• Assisted in the training and mentoring of Tier 1 customer support representatives to enhance their technical skills and customer service capabilities.
• Worked closely with app, product development and engineering teams to identify and communicate software bugs and feature request.

Niagara Falls, Ontario, Canada

• Promoted from Customer Support Representative to Customer Support Manager within a record-breaking 3 months, demonstrating exceptional leadership and managerial abilities.
• Managed the process of refund and dispute resolutions in accordance with company policies.
• Oversaw the resolution of complex customer service tickets and issues.
• Led and managed a team of 10 Customer Support Representatives, providing guidance, training, and performance coaching to optimize team productivity and customer satisfaction.
• Developed and delivered training programs for Customer Support Representatives, covering product knowledge, customer service best practices, and problem-solving techniques.
• Conducted regular team meetings to communicate updates, share best practices, and foster a collaborative and positive team culture.

Florida, United States

• Coordinated and executed data preparation activities, including data entry, data cleansing, and data transformation, to ensure data accuracy and integrity.
• Worked with IT teams to troubleshoot data-related issues, providing technical support and solutions to maintain data consistency and reliability.
• Collaborated with data management teams to define data standards and guidelines, promoting best practices for data handling and control.

Cagayan De Oro City, Northern Mindanao, Philippines

• Diagnosed hardware issues and performed repairs on desktops, laptops, servers, and peripheral devices, ensuring optimal functionality and minimizing downtime.
• Conducted hardware installations, upgrades, and replacements, following manufacturer guidelines and industry best practices.
• Troubleshot and resolved hardware-related issues reported by end-users, both in person and remotely, providing timely and effective solutions.

Cagayan De Oro City, Northern Mindanao, Philippines

• Developed and maintained C# applications, following best practices and coding standards to ensure high-quality, scalable, and maintainable code.
• Prepared and edited reports, presentations, and other documents for internal and external use.
• Provided general administrative support to management and the development team as needed.