Responsible for all IT service management and delivery, managing a team of Infrastructure Engineers and IT Support Technicians across the region.• Manage IT vendors, contracts, and service level agreements and perform vendor risk assessments.• Identify and manage operational risks.• Manage information technology projects and reports.• Coordinate internal and external resources, timetables, budgets, and reporting to project stakeholders.• Develop policies, processes, and… Show more Responsible for all IT service management and delivery, managing a team of Infrastructure Engineers and IT Support Technicians across the region.• Manage IT vendors, contracts, and service level agreements and perform vendor risk assessments.• Identify and manage operational risks.• Manage information technology projects and reports.• Coordinate internal and external resources, timetables, budgets, and reporting to project stakeholders.• Develop policies, processes, and procedures documentation and provide internal training to department and end users.• Ensure compliance of department and organizational policies.• Certify business continuity and disaster recovery efforts of IT Systems.• Manage team members, including performance and training assessments.• Align IT infrastructure with current and future business requirements and strategic goals Show less

Reporting directly into the Board of Directors, responsible for the complete Operational function for Wholesale and Retail businesses, including warehouse & distribution, food safety & legality, IT, training & development and property management.- Providing inspired leadership for the business operation, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.- Managing the team, handling… Show more Reporting directly into the Board of Directors, responsible for the complete Operational function for Wholesale and Retail businesses, including warehouse & distribution, food safety & legality, IT, training & development and property management.- Providing inspired leadership for the business operation, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.- Managing the team, handling recruitment, performance management, development, ensuring a positive company culture and team cohesion between Operations teams, Sales and Board of Directors.Compliance with all Health & Safety, Fire and Hygiene procedures and standards.- Responsible for the running of the warehouse (and maturation room) facilities, making sure facilities are always available, safe, fit for purpose and provide highest level of training and support to warehouse teams.- Analysing and improving organisational processes improving quality, productivity and efficiencyStock management, organise and monitor inventory levels, ensuring optimum stock position for operational optimisation and continued work with Sales to guarantee minimal loss.- Quality Assurance, developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions.- Transport management, coordination of all transportation matters within the organisation. This includes managing budgets, organising schedules & routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties. Show less

Managing major incidents within the UK. Monitoring and auditing processes, proving thorough analysis and identifying areas of difficulty/improvement. Ensuring effective interaction between Change and Problem Management to result in a high quality of service to customers.

As one of the core sector teams of the Corporate Bank, the Food, Agri, Retail & Healthcare team focuses on decisive moment for their clients, offering a wide range of products including Corporate Lending, M&A, and structured product solutions.Assisting in the activities of the FAR&H UK & Ireland Origination team based in London and support the wider FAR&H team on the Execution and ongoing Portfolio Management of UK and Irish transactions. I also work closely with the Leverage Finance… Show more As one of the core sector teams of the Corporate Bank, the Food, Agri, Retail & Healthcare team focuses on decisive moment for their clients, offering a wide range of products including Corporate Lending, M&A, and structured product solutions.Assisting in the activities of the FAR&H UK & Ireland Origination team based in London and support the wider FAR&H team on the Execution and ongoing Portfolio Management of UK and Irish transactions. I also work closely with the Leverage Finance team in sector specific transactions. Show less

Managing the Office Services team, reporting in to the Country Manager, I have taken the responsibility for all the support functions in London. Covering areas such as Building Management, Business Continuity, Facilities, IT and Front of House.• Overseeing the smooth and efficient running of all aspects of the office• Update and implement Health and Safety and Security procedures• Manage maintenance/ facilities/ premises contracts including the negotiation of renewals/new… Show more Managing the Office Services team, reporting in to the Country Manager, I have taken the responsibility for all the support functions in London. Covering areas such as Building Management, Business Continuity, Facilities, IT and Front of House.• Overseeing the smooth and efficient running of all aspects of the office• Update and implement Health and Safety and Security procedures• Manage maintenance/ facilities/ premises contracts including the negotiation of renewals/new contracts• Recruit, manage, motivate and develop direct reports to ensure that they achieve their potential and that their performance contributes to the achievement of business objectives • Conducted a full tenancy review for the London Office as well as handle the entire lease renew process in 2014/15.• Create the business continuity plan for London, continuously update all databases and records and coordinate tests. Show less

To provide proactive, efficient and effective office services, ensuring that high standards are set and maintained at all times in order that the office is a safe and secure place to work.Manage maintenance, facilities, premises and implement Health and Safety and Security (HSSE) procedures, ensuring compliance with legal requirements.Negotiate renewals/new contracts in order to maximise value for NIBC. Deliver, test and update all emergency procedures, including the Business Continuity… Show more To provide proactive, efficient and effective office services, ensuring that high standards are set and maintained at all times in order that the office is a safe and secure place to work.Manage maintenance, facilities, premises and implement Health and Safety and Security (HSSE) procedures, ensuring compliance with legal requirements.Negotiate renewals/new contracts in order to maximise value for NIBC. Deliver, test and update all emergency procedures, including the Business Continuity Plan. Maintain a good working relationship with all internal and external clients and contractors. Show less

Responsible for the day to day running all offices services, providing exceptional customer service, operational efficiency and effectiveness at all times.

Look after the running of the ICT support for the London branch. Handle all the ICT contracts, projects and budgets

Worked in a team providing IT support