Appointed to set-up and lead a new Group Sales Operations function supporting the Board and Sales Leadership across a legacy model and merge with recent acquisitions. During my two years at Alternative I have built operational capability through the efficient deployment of consistent processes, merging 4 existing systems, and aligning data and disparate sales methodologies into one single CRM deployment.Development of single source of truth, cross functional data from Sales, HR, Finance… Show more Appointed to set-up and lead a new Group Sales Operations function supporting the Board and Sales Leadership across a legacy model and merge with recent acquisitions. During my two years at Alternative I have built operational capability through the efficient deployment of consistent processes, merging 4 existing systems, and aligning data and disparate sales methodologies into one single CRM deployment.Development of single source of truth, cross functional data from Sales, HR, Finance and Marketing has allowed me to build a robust and repeatable model supporting the annual business planning cycle. This process now delivers clear key performance indicators which have been embraced by the leadership team, in turn drive the sales cadence and coverage structure, and optimising sales efficiency in an end-to-end fashion throughout the year.Managed scorecards, dashboards and reports allow insightful and agile views of actionable intelligence and have been designed under my leadership, allowing management focus on applying strong governance, responding to leading indicators and having a trusted source of consistent data at their fingertips.My previous experience, gathered from within blue-chip IT organisations, has been scaled and applied to the Alternative Networks group structure, allowing me to act as a trusted advisor at a time of significant internal change, restructuring and transformation of the business, allowing demonstrable improvement in how the Sales Division operates at both a strategic and tactical level. Show less

Promoted as part of a major internal restructuring programme to assume increased responsibility for this Director role reporting directly to the VP of Sales & Marketing Operations. Responsibilities included management of fiscal year business planning, scorecards, sales programs, foundational data and project management of system efficiency projects. The two newly formed teams consisted of 12 employees and one line manager.• Achieved outstanding employee survey results for immediate… Show more Promoted as part of a major internal restructuring programme to assume increased responsibility for this Director role reporting directly to the VP of Sales & Marketing Operations. Responsibilities included management of fiscal year business planning, scorecards, sales programs, foundational data and project management of system efficiency projects. The two newly formed teams consisted of 12 employees and one line manager.• Achieved outstanding employee survey results for immediate manager rating (2013) from direct reports – 96%. Questions were based on trust, focus on strategic goals, honesty, teaching company values & focus on high impact initiatives.• Formed and managed a core planning team across Sales, Operations, Finance and HR to deliver support to a fiscal year business plan designed to significantly reduce operating costs during a period of business transformation under direction of a newly appointed WW CEO. • Rationalised and implemented Business Intelligence reporting dashboards and scorecards to support Sales business performance and focus on high value leading indicators which developed “actionable data insights” for the leadership team enabling them to build robust pipeline via a single source of truth. Show less

Appointed into this new Director level position via executive panel interview to lead a team of six within the EMEA Strategy & Sales Operations group merging responsibilities of the Sales Program Office with Sales Automation Tools.• Selected by Sales Operations VP to be part of a team of 3 Directors chosen to redesign the EMEA Sales Operations function at an organisational level to reduce span of control, make suggestions for functional realignment and integrate Marketing Operations… Show more Appointed into this new Director level position via executive panel interview to lead a team of six within the EMEA Strategy & Sales Operations group merging responsibilities of the Sales Program Office with Sales Automation Tools.• Selected by Sales Operations VP to be part of a team of 3 Directors chosen to redesign the EMEA Sales Operations function at an organisational level to reduce span of control, make suggestions for functional realignment and integrate Marketing Operations into the new Sales & Marketing Operation (SMO). • Represented EMEA as part of a Global project designed to monitor and track sales discounting strategy via governance models as part of the Salesforce environment to maximise revenue and provide managerial control of decision making process. Show less

Selected by Executive Management to project manage delivery of an Oracle/Siebel ERP/CRM global implementation across all EMEA functions in January 2009. This deployment was a pre-requisite of separation of the Ricoh acquisition from IBM and establishing a common operating platform for all critical systems, data and processes.• Led the Project Management Office (PMO) for EMEA and co-ordinated internal and external stakeholder support framework across Finance, Order to Cash, Service and… Show more Selected by Executive Management to project manage delivery of an Oracle/Siebel ERP/CRM global implementation across all EMEA functions in January 2009. This deployment was a pre-requisite of separation of the Ricoh acquisition from IBM and establishing a common operating platform for all critical systems, data and processes.• Led the Project Management Office (PMO) for EMEA and co-ordinated internal and external stakeholder support framework across Finance, Order to Cash, Service and IT disciplines to a successful systems and process deployment in September 2010 project managing indirectly 25 EMEA subject matter experts.• Achieved on time deployment of the EMEA ERP/CRM project which drove significant global cost savings by reducing over 1000 legacy applications into one single system under extreme pressure around a contractually fixed end date and producing savings of over $2m+ of system and annual support costs.• Exceptional Performance rating – top 10% of employees. Show less

Responsible for leading a European project team in a divestiture and subsequent business transformation and stabilisation for a new start-up company as project office leader across all major functional disciplines for EMEA.• Managed the Project Management Office (PMO), driving critical path deliverables essential to the separation of the company into a joint venture environment within IBM/Ricoh, without adversely affecting normal business operations.• Senior member of the… Show more Responsible for leading a European project team in a divestiture and subsequent business transformation and stabilisation for a new start-up company as project office leader across all major functional disciplines for EMEA.• Managed the Project Management Office (PMO), driving critical path deliverables essential to the separation of the company into a joint venture environment within IBM/Ricoh, without adversely affecting normal business operations.• Senior member of the Employee Consultative Committee during TUPE transfer during a complicated separation process from IBM, which included a new employee benefit structure within the start up organisation.• Delivered programme of change in relation to real estate management, reducing office accommodation within company and rationalising locations within the group to significantly lower operating costs ($300k p.a. reduction).• Collaborated with IBM outsourced shared service units and built a management system for the Customer Fulfilment back office functions, focused on overcoming operational issues and monitoring and improving processes. Show less

Responsible for supporting senior executives to deliver improvement of the strategic growth of the business via the use of governance models and sales productivity tools and forecasting capabilities within the Printing Systems Division. ($300m revenue).• Selected and promoted by Regional Sales VP to build and build a new Operational team mission across EMEA, and develop a team of 10 direct and remote operations employees towards a global and vertically structured sales framework… Show more Responsible for supporting senior executives to deliver improvement of the strategic growth of the business via the use of governance models and sales productivity tools and forecasting capabilities within the Printing Systems Division. ($300m revenue).• Selected and promoted by Regional Sales VP to build and build a new Operational team mission across EMEA, and develop a team of 10 direct and remote operations employees towards a global and vertically structured sales framework, focused on sales reporting and providing governance to the Sales Compensation plan processes.• Designed and provided a new framework of key metric data (finance, forecast, supply chain and compensation) to the EMEA and WW Executives using operational dashboards for multiple areas of the business. Show less

Responsible for Regional Operations in Printing Systems division for $75m revenue budget and P&L.• Instrumental in supporting the Business Unit Exec and CFO in development of strategic programs designed to recognise cost saving initiative of 33% whilst maximising revenue and market potential.• Led internal ISO9001 and commission compliance audits.

Responsible for the Services revenue reporting and management control processes.• Developed and implemented a complex revenue segmentation model within EMEA and delivered strict internal controls and revenue segmentation models which realised an additional $1m of revenue to the division.

Worked in NatWest’s Retail banking division for a major high street branch, performing various administrative roles in support of personal and business customers. Roles included Manager’s Assistant, Securities, Investment, Foreign desk, Personal loans and all clerical based duties.