Work in the NOC center, monitoring (using Solarwinds) and troubleshooting networks and network equipment. Assist Field Tech in installations, replacement and troubleshoot customer equipment. Receive customers trouble calls to correct their problems. Configure radios, Mikrotik routers, and dragon wave antenna. Setup equipment in Solarwinds, which polls equipment using SNMP.

As Senior Network Engineer of a non-profit women shelter, I am responsible for all data and voice communications on the 5 acre campus. Installed and configured all hardware, software, the accounting package for the 10 pc network To evaluate the initial needs, I conducted the Technical Strengths, Weakness, Opportunities, and Threats (SWOT) document. I used the SWOT as the requirements document and conducted a User Acceptance Test to validate user requirements. I continually manage, maintain, and monitor routers, switches, hubs and UPS for the organization.As Facilities Manager I oversee and manage the daily operations of the facility. Insure that landscaping, trash removal, and other daily necessary activities are carried out in an efficient and timely. Manage resources including budget, staff, contractors, consultants and finances. Developed a checklist to ensure that all things are checked at the necessary frequency. Some things are done daily, some weekly and some are annually or longer.

Responsible for installing and configure Taxware software on the 7 PCs. Tested with Bank of Ohio, to validate their Refund Advantage software handling of payments and refunds to clients requirements. Install and configure the Virtual Merchant machine to accept debit and credit cards. Tested to requirements that Emails were encrypted for sending 1040 taxes to clients. Transmit taxes and resolve rejections with IRS. Documented Test Plan and performed UAT on procedures. Maintain all tax hardware (credit card readers, W2 scanners, Topaz signature readers, printers and fax machines). Use the Internet for tax updates, to find where is your taxes, and software updates to applications. Configure routers and PCs for peer to peer sharing of network drives, to store tax data on one pc for easy backups.