Peter Henry Email & Phone Number

Bradford, England, United Kingdom

Manchester, United Kingdom

Leeds, United Kingdom

Day to Day running of a team of 13 staff in a busy contact centre Tasks involved include call monitoring to ensure clients SLA’s are met, ensuring turnaround of requirements managing and motivating a team of staff and dealing with day to day enquiries as well as assisting with the writing of processes

Brighouse

driver labourer

To arrange 'pre need' and 'at need' funerals.To conduct funerals.To manage a team of up to eight members of staff.To be responsible for the Health, Safety and Welfare of staff within the communitygroup and visitors.To hold and deliver in house company training courses.To hold and deliver educational seminars for people within the community.

Nvq Level 3, Management

Work based looking at how I manage a team of people, this included being observed in Team Meetings and annual performance appraisals

Nvq Level 3, Team Leading

Work based qualification looking at how I lead a team, this included being observed taking an active role within team meeting and giving.

Diploma, Funeral Directing

To gain the National Association of Funeral Directors diploma in Funeral Directing. Coursework in Funeral Service Management

Education record