Paul Mackinnon Email & Phone Number

Calgary, Ab, Ca

Leading a passion infused team of District and Area Managers from Thunder Bay to Vancouver Island. Leveraging EB Games diverse atmosphere and unwavering commitment towards producing winning teams to create a truly unique retail experience in the Canadian marketplace. Honored to play a part in the ongoing and inspiring evolution of the brand and culture; "Any place with 'games' in their name has to be a great place to work."Professional highlights include:- 90+ stores in the Western Canada portfolio- Redefining the customer experience with multiple EBX locations across the west- Supporting nine progressive field leaders who drive results while keeping the EB experience a top priority for customers and staff alike

Calgary, Canada Area

As the Regional Director there are four primary areas of accountability that encompassed leading my 68 million top-line revenue region. Building and developing the total talent pool, living and developing cultural ambassadors to embody the brand and its values, ensuring organizational goals and objectives are aligned and being achieved, and being an active contributor within Indigo's networked social system to push forward Indigo's long term strategy. Some professional highlights include:- Opening the first American Girl Boutique in Alberta- Six critical renovations, store opening & re-brands in the Calgary market- Growing NPS by one point each year for six consecutive years- Growing staff engagement from 61% to 88% in a six year span

Develop and deliver effective business strategies to maximize revenue and effectively control expenses.to achieve overall business and financial targets for the Calgary and Vancouver markets. Leading eight district managers which encompassed 127 stores from western Ontario to British Columbia.Some professional highlights include:- Sourcing, negotiating and implementing an extensive national customer experience training program through a third party.- Instituting a western Canada mentor program for SM to DM succession.- Anchored the organizations values and mission among leaders and staff throughout the receivership process, guided to ensure the emotional well being of all Blockbuster staff

Provide leadership and operational management to Store Managers and teams with direct responsibility for the financial profitability of the district. Contributed to the organizations operational and human resource strategies to achieve operational and financial objectives. Catalyst and advocate for change throughout the role as the industry and consumers changed with new digital platforms.Some professional highlights include:- Stabilization of the Calgary market during a very tumultuous economic period.- Invested in peer relationships in order to create alignment and to further calibrate standards and market talent assessment.- Lead the highest volume and op margin region for the last three years of role.

Manage the store’s human and capital resources in order to maximize the key result areas:Driving revenue, Controlling Costs and delivery of Exceptional Customer Service.

Assist the Store Manager in ensuring outstanding customer service and 100% program execution within the store. Key areas: Customer Service Excellence, Operational Excellence,Financial Results.