Puja M. Email & Phone Number

Puja@GlobalRoyalCare.comwww.GlobalRoyalCare.comRoyal Group Home is the Investment Group, under which Abbai Home Health Care LLC provides in-home support, Boss Transportation provides Medical Transport, and Royal Group Home provides group home 24/7 support for children, adults, and the elderly with cognitive and physical disabilities/ long-term care. ● Liaison between Insurance, Medicaid, JCAHO, and Virginia Department of Human Services● Maintain HRIS and internal IT systems● Lead Recruitment● Complete Billing● Forensic Billing (2019-2022)● Support People Operations services● Update databases ● Run customized reports● Create knowledge base articles● Organize Intellectual Material● Provide recommendations for change as per DOL, Medicaid, and JCAHO requirements● Help employees and executives navigate exciting initiatives● Support in carrying out seamless onboarding experiences

I provided oversight and led all C-Level Administrative Duties and Human Resources of the community in accordance with current applicable federal, state, and local standards, guidelines, and regulations.●Partnered with management team to provide support in scheduling day to day personnel actions such as recruitment and retention. Responsible for managing the day-to-day HR/payroll functions at the community.●Prepared and monitored FMLA & Disability claims for employees in the community with the guidance of home office HR department.●Assisted in the resolution of employee grievances received from managers and employees.●Established and maintain general control methods of records and files as required for effective human resource functions.●Coordinated new hire process and onboarding of employees (i.e., offer letters, physicals and drug screens, data entry, maintenance of employee records, background checks, new hire orientation) and compliance of training with coordination of management.●Managed payroll functions, including payroll processing Reports any issues or problems that may arise to the Executive Director.●Entered residential ancillary charges into software for billing system.●Made deposits for all accounts (operating, community fees, security deposit, etc.).●Distributed Residential, Assisted Living, and HCC billing statements with attachments.●Utilized HR and payroll systems, Outlook, Word, and Excel.

1HourHR@gmail.comI provide tailored Human Resource Management for small and large companies. I create systems and processes based on Federal, State, and Company regulations; I maintain these systems through Audits that protect the company. Sustainability is the mission--I help companies "Go Green!" through automating documentation and record-keeping. Modernizing while maintaining company values is my key goal. I use automate document protection plans by using software applications that only I have access to (or select others). If the company keeps live documents and does not want to automate 100%, I provide file management.I automate records for employees in repositories such as: *Dropbox*Salesforce*Deltek*HRIS Systems (with ATS, Timesheet, and Onboarding portals): ADP Workforce Now, ADP Run, Insperity, Rippling, Paychex, BambooHR, Homebase, When I Work, and Heartland, Slack, Discord, AirTable*Calendar/ Meetings: Outlook, Google●Department of Labor compliance●Recruiting●Onboarding●Terminations●Offboarding●FMLA/ Benefits Coordination●Workman's Compensation filings●Unemployment Insurance approvals/ denials●Create SOPs, Handbooks, Templates for emails/ forms●Notification for Health Eligibility●FTE Tracking●PTO Tracking●Employee Mediation programs●Employee Performance Improvement Plans (PIP)●Vendor Liaison●HRIS Maintenance●Record-keeping●Ad Hoc Administrative duties

I worked alongside senior managers in coordinating headquarter operations within the office and on-site audits related to human resource management and compliance with Department of Labor laws. Predominate functions included, but are not limited to, A/P, HR, Logistics/ Coordination.●ADP (HRIS) administrator--served as the in-house Subject Matter Expert for companies' timekeeping system (POS) and provided guidance to the users and department personnel●Created proactive analysis of SOPs including configuration, testing, implementation, data mining, training, and observed end user support for firms-responsibilities include maintaining both employee-level and company-level ADP data to ensure compliance with company policies●Acted as the Point of Contact for the company for Benefits Administration (401K, Unemployment/ Medical/Life Insurance, Workman's Compensation, FMLA, etc.)●Provided analytics and solutions that help automate and simplify HR processes●Reduced costs associated with non-functional and defunct programs, software, and processes●Ensured end-to-end compliance from recruited to enrollment in the Affordable Care Act●Supported Executives with informed decisions based on market and company research●Processed A/P, audited payroll deductions and company expenditures against invoices●Recorded transactions to maintain up-to-date company and employee activity●Acted as point person for office maintenance (mailing, shipping, supplies, equipment, bills, etc)●Supported in event planning●Audited filing systems, records management●Worked on special projects, ad hoc

Washington, District Of Columbia, Us

I managed day-to-day activities of the office/ Proposal Support, Data Entry, Requirements Gathering, Recruitment, Contracts, and Customer Support. ●Developed procedures and policies for office activities●Provided Stakeholder Management●Managed On-Site Contract Support for various Washington, D.C. State Government Agencies such as DCPS, DOES, DCRA, OSSE, DMGEO, DMPED, and the Mayor’s Office in Washington, D.C. ●Followed the Shipley Methodology and APMP best practices in Solicitation Research and bid proposal process to support Account Managers per various proposal opportunities●Performed initial capture and strategy plans (including allocating responsibilities to various account managers)●Represented the firm to meet with clients for partnership opportunities ●Maintained compliance for 50 contractors in various DC State Agencies●Created amended invoices and billing related to payroll as part of Human Resource duties● Served as a department coordinator and ensured, through proper instruction and supervision, the DCPS Ratification Process was administered according to law, regulation, policy, and principles● Planned, developed, coordinated, and executed district-wide regulations related to vendor services● Interpreted and implemented new regulations received from government agencies related to the Anti-Deficiency Law in DC● Served as a liaison between the vendors, OCOO department officials, OGC department officials, the Deputy Chancellor, and Chancellor● Assisted the OCOO Director, OCOO Coordinator, and other department members with projects as needed●Utilized Microsoft Office Tools and Company SharePoint to record and maintain Account Files

I generated efficient results to re-engineer client goals--in Human Resource matters, including Immigration. I advised regarding strategy for U.S. residency for workers and potential hires. I developed solutions and recommendations regarding Human Resources, as per DOL compliance. I created and implemented immigration plans; I tailored education and housing needs while in the U.S.; working with various institutions in the DMV and embassies located in Washington, D.C. to better serve international employees and their families. ●Full life-Cycle Recruiting, Onboarding, Orientation, Performance Reviews, Leave, and Termination●Managed accounts related to Greencard, H1-B, and 1-20 compliance for employees and their families●Coordinated immigration processes related to maintaining visa statuses and facilitation of necessary documentation for compliance with local, state, and federal laws●Worked with team to manage day-to-day production and operation activities, including scheduling, finding/ allocating resources, and oversight of deadlines and impending reviews●Provided services for international constituents through immigration processes such as (but not limited to) hiring lawyers, real estate agents, bank services, and moral support●Represented the firm to meet with clients for partnership opportunities to utilize our MBE, DBE, and other certifications as prime and subcontractor●Created internal memos and reports pertaining to Human Resource and Operation Management●Executed events such as conferences and meetings through the creation and delegation of activities and PowerPoint presentations●Maintained reports for billable hours for employees and consultants and assisted in payroll functions as needed●Managed itineraries and meeting protocol for various departments

Master'S Certificate, Human Resources

Bachelor'S Degree, Behavioral Sciences

Shrm-Scp, Human Resources Management

Behavioral Health Awareness

Iaff Peer Support, Suicide Prevention