Vp, Customer Success
Current
Jan 2024 - Present
AeroLeads people directory · profile
Pj Ople Email & Phone Number
Customer-facing, engineering leadership @ Sendbird (YC W16), Mixpanel (YC S09), Opower (2014 IPO, 2016 Oracle acq)
at
FURTHER
1 work email found
@mixpanel.com
4 phones found area 415
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer-facing, engineering leadership @ Sendbird (YC W16), Mixpanel (YC S09), Opower (2014 IPO, 2016 Oracle acq)
Location
San Francisco, California, United States
Who is Pj Ople? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Pj Ople is listed as Customer-facing, engineering leadership @ Sendbird (YC W16), Mixpanel (YC S09), Opower (2014 IPO, 2016 Oracle acq) at FURTHER, based in San Francisco, California, United States. AeroLeads shows a work email signal at mixpanel.com, phone signal with area code 415, and a matched LinkedIn profile for Pj Ople.
Pj Ople previously worked as VP, Customer Success at Further and Head of Technical Services at Sendbird. Pj Ople holds Bachelor Of Science, Electrical Engineering/Computer Science (Eecs) from University Of California, Berkeley.
Company email context
Email format at FURTHER
This section adds company-level context without repeating Pj Ople's masked contact details.
{first}.{last}@mixpanel.com
86% confidence
AeroLeads found 1 current-domain work email signal for Pj Ople. Compare company email patterns before reaching out.
Profile bio
About Pj Ople
Experienced customer-facing leader with a software development background across Professional Services, Implementation, Customer Support, Customer Education, and CSM teams with a focus on SaaS.
Listed skills include Perl, Java, Shell Scripting, Javascript, and 23 others.
Current workplace
Pj Ople's current company
Company context helps verify the profile and gives searchers a useful next step.
13 roles
Pj Ople work experience
A career timeline built from the work history available for this profile.
Head Of Technical Services
* Led global, post-sales engineering teams including Solutions Architects and Technical Support Engineering to support full range of self-serve to enterprise, strategic customer segments.* Improved GRR by 15%+ as part of the broader CX department.* Scaled customer support by growing Technical Support Engineering team from initial proof-of-concept to global.
Sep 2020 - Sep 2023
Senior Director, Customer Success Management (Csm)
* Hired, managed, and developed CSMs across US and international offices.* Implemented new CSM focus on product adoption resulting in 15%+ WAU increase.* Led cross-functional initiative to develop ideal customer lifecycle contributing to 10%+ churn reduction.* Collaborated with Sales to introduce new Account Management function and customer playbooks.*.
Nov 2018 - Nov 2019
Senior Director, Support Engineering & Customer Education
* Delivered award-winning customer support using a consultative approach, and response time and customer satisfaction KPIs.* Improved support operations via quarterly initiative roadmaps (ex. new hire onboarding, AI-driven efficiencies, premium support).* Hired, managed, and developed Support Engineers, Technical Writers, Product Trainers, and Community.
Aug 2018 - Nov 2018
Director, Support Engineering
Nov 2016 - Aug 2018
Manager, Support Engineering
Sep 2015 - Nov 2016
Manager, Implementation Engineering
* Integrated and provided on-going technical management for enterprise clients across US West and APAC regions.* Launched US West and APAC-based implementation teams.* Hired, managed, and developed Implementation Engineers across multiple US and international offices.* Deployed technical infrastructure including Java ETL, MySQL, Hadoop, CSS, and SAML SSO.*.
Jan 2011 - Sep 2015
Developer Advocate
* Provided Mozilla framework and JavaScript support to strategic partners Vodafone and Philips, other mobile partners, and the open source community.* Managed API and SDK implementations with music-related content providers Gracenote, Last.fm, and Songkick.* Worked with representatives from Motorola, Nokia, and Palm, to verify mobile device compatibility.*.
Aug 2009 - Nov 2010
Software Engineer
Sendmail, Inc.
* Developed front-end design and middleware procedures for Sendmail’s Sentrion email appliance built using a proprietary UI framework (based on JavaServer Faces, JavaScript, and CSS), PERL, and shell scripting.* Designed configuration deployment and management workflows for e-mail appliances in a distributed, multi-node architecture.
Oct 2007 - Aug 2009
Professional Services Consultant
Sendmail, Inc.
* Architected, developed, and deployed complex message routing and policy enforcement systems using a combination of Sendmail products and custom tools.* Worked on-site with E-mail and Information Technology teams at clients including Wells Fargo, Charles Schwab, Virgin Mobile, and Southern Illinois University.
Jul 2005 - Nov 2007
Technical Support Engineer
Sendmail, Inc.
* Provided call and e-mail support for Sendmail customers and field employees from routine installation guidance and upgrade planning, to solving major, off-hour issues such as mail server corruption and Denial-of-Service attacks.
Apr 2003 - Oct 2007
Quality Assurance Engineer
Sendmail, Inc
* Verified quality of Sendmail products by developing automated test suites using Tcl and Bash shell scripting and PERL to confirm compliance with IETF RFC standards, executing performance and load testing, and validating overall user experience.
Jan 2001 - Oct 2002
Software Engineer
Doughnet, Inc.
* Developed middleware procedures using Web Interface Definition Language (WIDL) using webMethods’ IDE and Java.
Jun 2000 - Sep 2000
1 education record
Pj Ople education
-
University Of California, Berkeley
FAQ
Frequently asked questions about Pj Ople
Quick answers generated from the profile data available on this page.
What company does Pj Ople work for?
Pj Ople works for FURTHER.
What is Pj Ople's role at FURTHER?
Pj Ople is listed as Customer-facing, engineering leadership @ Sendbird (YC W16), Mixpanel (YC S09), Opower (2014 IPO, 2016 Oracle acq) at FURTHER.
What is Pj Ople's email address?
AeroLeads has found 1 work email signal at @mixpanel.com for Pj Ople at FURTHER.
What is Pj Ople's phone number?
AeroLeads has found 4 phone signal(s) with area code 415 for Pj Ople at FURTHER.
Where is Pj Ople based?
Pj Ople is based in San Francisco, California, United States while working with FURTHER.
What companies has Pj Ople worked for?
Pj Ople has worked for Further, Sendbird, Mixpanel, Opower, and Pioneers Of The Inevitable (Songbird).
How can I contact Pj Ople?
You can use AeroLeads to view verified contact signals for Pj Ople at FURTHER, including work email, phone, and LinkedIn data when available.
What schools did Pj Ople attend?
Pj Ople holds Bachelor Of Science, Electrical Engineering/Computer Science (Eecs) from University Of California, Berkeley.
What skills is Pj Ople known for?
Pj Ople is listed with skills including Perl, Java, Shell Scripting, Javascript, Agile Methodologies, Saas, Linux, and Software Development.
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