Jordan Flack

Jordan Flack Email and Phone Number

Security Operations Lead @ The Concourse Project
Austin, TX, US
Jordan Flack's Location
Austin, Texas, United States, United States
About Jordan Flack

With over a decade of diverse experience across customer success, partnerships, and account management, I thrive at the intersection of strategy, operations, and sales. I excel at driving results in fast-paced, high-growth environments. Whether navigating ambiguity or tackling complex challenges, I’m a hands-on problem solver who delivers solutions with a smile. My career spans industries like logistics, hospitality tech, marketing, retail, media production and e-commerce, where I've consistently delivered high-impact solutions, forged strategic partnerships, and spearheaded initiatives that drive revenue growth and client satisfaction.From managing enterprise-level accounts at DoorDash and GoBolt to launching my own entrepreneurial venture, Silent Disco Daddy, I’ve honed my ability to execute scalable systems, foster collaboration across teams, and deliver exceptional results for customers. My expertise includes leading cross-functional initiatives, optimizing processes, and implementing strategies that enhance retention, loyalty, and operational efficiency.Key areas of focus include:- Strategic Partnerships & Business Development- Customer Success & Account Management- Go-To-Market Strategy & Revenue Growth- Process Optimization & Operational Efficiency- E-commerce, SaaS, & Marketplace SalesI’m passionate about blending creative problem-solving with data-driven insights to unlock efficiencies, drive innovation, and exceed customer expectations. In addition to my professional pursuits, I’m committed to cultivating positive workplace cultures, building meaningful relationships, and pushing myself to grow daily—both personally and professionally.When I’m not driving results for my clients, you’ll likely find me planning the next big silent disco event, trying out that new restaurant in town, or sweating it out on the pickleball court. Let’s connect to explore how I can bring value to your team, or simply to share ideas and stories over coffee.

Jordan Flack's Current Company Details
The Concourse Project

The Concourse Project

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Security Operations Lead
Austin, TX, US
Jordan Flack Work Experience Details
  • The Concourse Project
    Security Operations Lead
    The Concourse Project
    Austin, Tx, Us
  • A&K Coastal Connections
    Senior Account Manager
    A&K Coastal Connections Oct 2024 - Present
  • Silent Disco Daddy
    Founder & Ceo
    Silent Disco Daddy Aug 2024 - Present
  • Plein Air Agency
    Senior Brand Manager
    Plein Air Agency Aug 2023 - Oct 2024
    Dallas, Texas, Us
    - Led cross-functional marketing initiatives to build brand awareness and elevate brand positioning for national hospitality clients such as Dave & Buster’s, increasing brand awareness by 15% and market share by 6%.- Developed and managed marketing campaigns across digital platforms, ensuring consistentmessaging and creative alignment, contributing to an average 12% sales growth quarter-over-quarter.- Created high-impact content for digital marketing, including tv spots, social media posts, webassets, and email newsletters, improving customer engagement by 30% and increasing onlinevisibility.- Implemented data-driven strategies to optimize campaigns, achieving a 26% increase in ROIthrough analytics, performance evaluations and continuous improvements.- Collaborated with the creative team to align visuals with messaging for brand messaging acrosssocial media, in-store, and traditional media channels.- Managed project timelines and deliverables using Monday.com, ensuring campaigns wereexecuted on schedule, and facilitated regular status meetings with clients.
  • Gobolt
    Senior Enterprise Account Manager
    Gobolt Mar 2023 - Aug 2023
    Toronto, Ca
    - Directed partnerships for two anchor accounts representing 45% of company revenue, managing logistics and fulfillment strategies that aligned with client goals and operational needs.- Led the national expansion of an international furniture retailer, driving system-wide electrification of 28% of delivery volume through GoBolt’s EV program.- Achieved customer retention growth of 11% and a 9% increase in monthly delivery volume whilemaintaining a 99% on-time delivery rate.- Developed actionable success plans during regular client touchpoints, presenting performancereviews and identifying opportunities for operational improvements.- Collaborated with cross-functional teams to refine SOPs, monitor KPIs, and implement tailoredsolutions to address client needs and ensure satisfaction.- Resolved escalations for key accounts, preserving profitability through renegotiations that secured long-term client trust.
  • Doordash
    Account Manager, Enterprise Account Management
    Doordash Sep 2019 - Mar 2023
    San Francisco, California, Us
    - Managed a $320M GMV book of business comprising over 15 "Top 75" brands, consistently exceeding OKR goals with a 127% goal attainment average in 2022, driving substantial growth across key enterprise accounts.- Established trusted advisor relationships with industry leaders achieving $75M in annual revenue by designing strategic media plans and successfully upselling SaaS solutions such as DD Storefront, Drive On-Demand, and loyalty integrations.- Led groundbreaking initiatives, including DoorDash’s first branded “mobile kitchen” concept in Canada and a unified store onboarding standard for enterprise brands in Puerto Rico, enhancing scalability and operational efficiency.- Generated $13M in advertising revenue by pitching and executing marketing campaigns that deepened merchant engagement and leveraged our auction-based marketplace advertising system.- Enhanced merchant performance by conducting in-depth QBRs with C-suite executives, providing actionable insights that drove a 25% increase in merchant annual sales and $8M in incremental ad and promotion revenue for top accounts.- Led end-to-end campaign management, troubleshooting technical challenges, and ensuring smooth execution through regular performance reporting.- Drove retention and adoption by consulting clients on best practices, conducting QBRs, and presenting data-driven recommendations to stakeholders.
  • Artclass Content
    Executive Producer
    Artclass Content Jan 2019 - Sep 2019
    El Segundo, California, Us
    - Successfully managed and oversaw a portfolio of live-action production projects from pre-production through post, ensuring seamless execution and delivery.- Demonstrated exceptional pitching skills and successfully secured bids for projects.- Coordinated the development of project treatments, ensuring alignment with client objectives and creative vision.- Efficiently organized communication and workflow between NY and LA offices, utilizing industry-leading tools such as Dropbox, Google Drive, Hightail/Simian, Copper, Mailchimp, and Slack to optimize operations.- Expertly managed a roster of 10 directors, overseeing their development and ensuring client satisfaction.- Spearheaded the development and sale of a branded interactive dating video project for an innovative mixed-media client..- Successfully collaborated with high-profile clients including ESPN, eBay, Netflix, and Eko, delivering outstanding results and exceeding expectations.
  • Contagiousla
    Senior Producer
    Contagiousla Jul 2015 - Jan 2019
    Culver City, California, Us
    - Managed a portfolio of live-action production projects from pre-production through post-production, ensuring alignment with client objectives and delivering high-quality results for brands like Mercedes-Benz, ESPN, Netflix, and McDonald’s.- Secured project bids through effective pitching, driving successful outcomes and new business development across multiple industries.- Led creative and operational workflows, coordinating teams across departments and geographies to optimize communication and deliverables using tools like Dropbox, Hightail, and Slack.- Expanded client relationships, acquiring six new clients and generating significant revenue growth while managing long-term partnerships.- Oversaw and developed a roster of 10 directors, supporting their creative growth and ensuring client satisfaction through tailored production strategies.- Spearheaded innovative campaigns, including a branded interactive dating video project and impactful marketing strategies for social media, newsletters, and outreach campaigns.- Streamlined budget management and vendor coordination, ensuring timely delivery of projects while maintaining quality and cost efficiency.
  • Apple
    Sales Specialist
    Apple Nov 2012 - Jul 2015
    Cupertino, California, Us
    - Specialized in computer and phone sales and technical support- Led product training presentations that were open to the public- Listened to customers' needs and provided best solutions- Maintained customer satisfaction through developing relationships- Worked overnight shifts to help expedite new flagship store opening

Jordan Flack Skills

Final Draft Directing Facebook Avid Film Editing Final Cut Pro Screenwriting Commercials Television Film Production Short Films Producing Photography Press Releases Music Videos Business Development Video Production Video Post Production Product Management Social Media Advertising Entertainment Project Bidding Sales Media Production Tv Production Video Editing Recruiting Storytelling Voice Acting Casting Sales Presentations Virtual Reality Creative Pitching Networking Post Production Management Line Production Office Administration Sizzle Reels Third Party Vendor Management Community Outreach Industry Research Client Relations Project Management Workflow Management Technical Support Google Docs Slack Talent Management Vendor Management Logistics Management Communication Creative Problem Solving Knowledge Base Prioritize Workload Interpersonal Skills Calendars Imovie Final Cut Studio Myspace Blogging

Jordan Flack Education Details

  • University Of Southern California
    University Of Southern California
    Cinematic Arts

Frequently Asked Questions about Jordan Flack

What company does Jordan Flack work for?

Jordan Flack works for The Concourse Project

What is Jordan Flack's role at the current company?

Jordan Flack's current role is Security Operations Lead.

What is Jordan Flack's email address?

Jordan Flack's email address is pj****@****ail.com

What is Jordan Flack's direct phone number?

Jordan Flack's direct phone number is +124041*****

What schools did Jordan Flack attend?

Jordan Flack attended University Of Southern California.

What are some of Jordan Flack's interests?

Jordan Flack has interest in Exercise, Social Media, Nascar, Home Improvement, Reading, New Technologies, Gourmet Cooking, Sports, Fantasy Sports, Voice Acting.

What skills is Jordan Flack known for?

Jordan Flack has skills like Final Draft, Directing, Facebook, Avid, Film, Editing, Final Cut Pro, Screenwriting, Commercials, Television, Film Production, Short Films.

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