Collaborating and leading on various organisational wide Leadership Strategy across the Support Centre and Pub divisions for Leadership Teams (LT) and Senior Management Teams (SMT)Key Deliveries:• Leading the SMT top talent programme – to retain and develop key individuals• Design & Deliver an innovative feedback tool for LT teams• Created a Chatbot for Exec team to quickly access all leadership interventions• SMT Masterclass research and delivery• Exec Recruitment, Leadership interventions project for new starters• LT and SMT annualised Leadership programme design – through leading Listening Groups, Collaboration and Strategy alignment needs.• Consulting the business on a diverse breadth of projects from a Senior Leadership perspective

Leading the Learning & Development team across the 1000 Greene King Pubs Division nationally. Key Achievements:- Built a team of 12- Delivered a New Top Talent Programme- Created a new, comprehensive, Investment Training Programme- Curated and Delivered BDM/OM Listening Groups & Development programmes- Launched a new Service focus programme across the Division- Designed and launched Manager development programmes- Internally progressed 20% of my team in first 18 months- Awarded outstanding performance in 2023 - Barcelona Trip- Support Centre Team Member of the Year 2024 - Financial Prize

Leading the Learning & Development team for 620 Pubs across the UK

Providing Customer Service Keynote talks for business events.Providing Learning & Development consultancy.

Responsible for the 5,500 strong team across 261 retail stores nationally, and the support teams such as Market Leaders (Area Managers) and Territory Leaders (Operations Directors).Key Deliveries:• Market Leader & Territory Leader Development Sessions – Change Management, EQ, Appraisals, 360 Feedback and Psychometrics (PI)• Store Leader Development Sessions – Planning & Prioritising, Change Management, Appraisals.• Coaching of leadership teams• Top Talent development programs• New Store openings & Management Dynamics

FTC Role during Pandemic leading a team of 11 working with the ONS

Leading the Training & Engagement team serving airlines globally for their Retail on Board offer.With an international Crew Training & Engagement team my role is to manage the launch and continued training to airlines for their retail offer while ensuring that crew remain engaged and fully equipped to sell.I have an international team who travel the world to deliver bespoke training and develop innovative engagement techniques for crew.

Leading a team of 7 Training Consultants across the TUI UK&I estate including 630 Retail Stores and 2 Contact Centres.• Owning the training strategy for retail and contact centres in line with the retail roadmap• Developing a new team of training consultants both face to face and remotely across UK&I, including a support role to our India Contact Centre• Delivering training to circa. 5000 employees• Driving Sales, Skill, Standards and Service using multi-platforms of training

Heading up the Training & Development department responsible for a 2000 strong workforce.• Designed, wrote & launched a whole new career path from end to end including 26 face to face courses, while managing and growing the training team.• Implemented a brand new E-Learning platform & writing E-Courses• Responsible for overhauling the CAPEX delivery programme.• Launched numerous industry leading initiatives incorporating technology to put Novus at the forefront of the Learning & Development world.• Introducing Apprenticeships & other accredited training courses

Provide coaching and training for over 500 sites offering British Institute of Innkeeping (BIIAB) approved courses. Support one of the major hospitality organisations in the UK.• Provide training of BIIAB approved courses including Award for Personal Licence Holders (APLH), Award in Drugs Awareness (ADA), Award in Beer & Cellar Quality (ABCQ), and Award in Responsible Alcohol Retailing (ARAR).• Facilitate residential courses to train Development Managers in a range of areas including interpersonal skills, training, coaching, recruitment, leadership, and time management. • Coordinate and deliver on-site training services. For example, co-led development and launch of new employee induction and leadership development training toolkit for new team members. The training consists of a comprehensive workbook, manager training guides, and online learning modules. Received positive feedback from senior leadership, and module has been launched to company locations throughout the UK.

Progressing through to the position of General Manager of this 800 capacity multi floor operation. Norwich's first style bar in the city centre.