Philip J. Email & Phone Number

New York, New York, United States

● Analyzed and generated annual sales and opportunity reports using Excel, driving a 10% increase in company profits through data-driven strategies and performance insights ● Achieved $1M in sales for HVAC systems while maintaining a 99% customer satisfaction rate through high-quality installation and support ● Coordinated with office staff and HVAC installers to implement operational changes, resulting in an improvement of our Google review score from 4.2 to 4.7 stars ● Assisted in the installation of ductless mini-split systems, reducing installation times by up to two days

Brooklyn, New York, United States

● Ensured customer interactions while adhering to Apple’s standards, resulting in the highest customer satisfaction rating in the store at 93%● Managed inventory and prepared purchase orders, reducing stock discrepancies by 5% and optimizing stock levels● Collaborated with management to develop and implement strategies that prevented theft, resulting in a 15% improvement in loss prevention

Woodside, New York

● Executed over 50cold calls daily to prospective clients, successfully generating an average of 5 qualified leads per week ● Collaborated with the owner to implement referral strategies that engaged previous customers, resulting in a steady stream of continuous contracts ● Identified key areas with high contract signings, leading to the development of a postcard program that resulted in a 10% increase in sales

New York, New York, United States

●Managed and developed weekly floor plans to optimize space utilization and improve operational efficiency ● Trained and supervised a team of 50+ employees, improving staff productivity and reducing turnover rates by 10%● Addressed customer complaints, staff grievances, and concerns with professionalism, earning Employee of the Month and ranking among the top three performers in the Manhattan district.

Brooklyn, New York, United States

● Managed stock inventory and distribution, maintaining high cleanliness standards and achieving an A-rank cleanliness rating for 6 consecutive months.● Conducted accurate inventory counts and coordinated with the production facility, reducing stock discrepancies by 100%