The purpose of my role and my unique contribution is to drive and deliver early and diverse career programs for the Technology & Operations Division within IAG. I enable talent pipelines to shape the future skill and capability requirements needed across Technology & Operations, now and in the future.

WithYouWithMe (WYWM) is an Australian software company selling to the Technology, HR and Development functions of global organizations. - Establish and grow customer relationships in the capacity of a trusted Engagement Manager- Manage and deliver successful customer on boarding and drive customer SaaS adoption- Execute high touch customer engagement through weekly, monthly engagements focused on delivery and value based outcomes- Supported the build out of the GSI and FSI vertical from the ground up- Actively participated in signing MSAs with 10+ enterprise clients;- Closed multi year FSI deal and largest globally with for 3 years at $9.3M- Led a team of 7 across Global Engagement including Canada and UK- As a Senior Engagement Manager, I was also responsible for managing all workforce delivered under our Squad agreements. These tasks include the day to day management of personnel, day to day operations, performance reviews, interviews and customer delivery outcomes. This resulted in the successful management of an avg. 70+ employees throughout my duration of employment at WYWM with a passionate focus on culture, potential and attitude.

As the organization grew into the global market, I was selected as the Interim Head of Engagement Australia. In this role, I managed a team of 4 Engagement managers across 30+ Australian based high touch customers. Under my leadership, the team successfully secured renewals and growth and expansion and establish executive reporting lines to support executive regional management.During this period, I was responsible for developing and running all Engagement operations daily and worked to develop and mature engagement operations to include developing reporting to support VP and Executive updates and overall account awareness. - Led a weekly cadence with the Australian engagement team to include customer updates, growth opportunities, conflict resolution, process improvement and managing objections across customers- Developed and deployed a global engagement training program to provide updates and training across the role of Engagement Manager, product, processes and engagement best practices- Lead, coach and mentor engagement managers from hire to functional team member- Provided weekly updates to the VP and Executive team- Delivered a Monthly Customer Engagement report to assess and monitor in support of the platform and its adoption.- Facilitated process mapping across internal teams to build a robust organizational customer operation including utilizing people analytics to support internal mobility, culture and aptitude.

- Sole Engagement Manager for 15+ Australian based customers - Developed, maintained and grew customer relationships leading to increased engagement, increased adoption of the SaaS- Liaised with Product & Engineering and C-Suite leadership to translate business strategies into product development- Developed, built and deployed 3 training programs for internal mobility and development- Developed customer status reports and maintained business relationships with key customers- Served as first POC for all customers and resolved any problematic issues.- Managed all secondary contacts and provided customer engagement services- Collaborated with internal teams including Marketing to manage all customer specific campaigns- Awarded #BeFierce Employee of the Cycle (Every 6 weeks) 3 times

Successfully certified as PCSA 8.4.Deployed to Accenture Australia as Pega Developer.

• Establish policies and procedures for the hotel• Review the operating performance of the hotel with a focus on the properties operating expenses in particular wages• Establish short term sales and marketing activities for the property• Assess the capabilities of all staff and set KPI's• Deliver results in line with budget & prepare future hotel budgets• Establish a performance review program for the property and key personnel• Conduct analysis to determine staffing, skills and needs to meet the organisation's objectives• Analyse the skills and qualities required for each particular job and develop job descriptions and duty statements• Advertise staff vacancies, assess applications, interview applicants, give selection tests, prepare reports and make recommendations to management about staff appointments• Develop sales and marketing plans and reports for the property• Develop financial and operational plans and reports for the property• Ensure all reports are circulated on time, review all reports and make recommendations to the board and implement all resolutions by the board in consultation with the CEO• Use a number of management information systems to record, maintain, plan and manage the organisation's human resources• Take part in strategic management• Maintain organization management structure chart• Assist in the identification of new business opportunities, assist in the preparation of reports and recommendations regarding those opportunities and implement all resolutions by the board in consultation with the CEO

Communicators and Information Systems (CIS) sailors operate the Navy's telecommunications systems using equipment which spans the communications spectrum. The CIS sailor also performs visual communications and operates and administers a number of Local and Wide area information technology networks used in the fleet. Due to the technology CIS sailors are involved in, they require a high level of responsibility and maturity in dealing with highly technical equipment and information. Precision, dependability and discretion are essential qualities for a CIS sailor due to the exposure to both classified and personnel information. The primary roles of the CIS Category at sea are:Telecommunications;Information Technology;Visual communications;Information and Operational Security; andInformation Management.