Peter J. Romano, Mba Email & Phone Number

Pittston, Pennsylvania, Us

• Manages high performing and fully remote on- and off-shore 14+ member team responsible for supporting the design, development, implementation, and maintenance of key enterprise applications, including but not limited to primary ERP and CRM systems and other mission critical applications used by internal associates• Coordinates prioritization of strategic processes with business partners; ensuring quality and timely IT delivery, and in turn driving business success through creative and efficient solutions that meet or exceed expectations• Facilitates innovative technical leadership with regards to implementing solutions as part of organizational goals to sunset legacy applications and modernize the company's architecture by reducing technical debt• Oversees the design and implementation of integrations between internal systems as well as with 3rd party tools across multiple business partners such as sales commissions and controlled substance tracing• Guides the introduction new technologies such as digital signature and AI capabilities both through relationship building and problem solving, as well as removing day-to-day roadblocks, providing a pathway to success achieving key objectives• Accountable for continuous improvement using proven root cause analysis procedures• Collaborates with IT and business leaders to facilitate the strengthening of software engineering, including the re-introduction of Quality Assurance (QA) as well as developing new talent through an internship program• Expanded usage and accelerated value growth of robotic process automation (RPA) capabilities to increase productivity across business functions and saving the company 2000+ annual hours of manual effort• Streamlined automation and integration functions, consolidated three distinct teams focused on RPA, EDI, and cXML into one cohesive unit in order to facilitate future automation growth, cross-training, and accountability

Atlanta, Georgia, Us

• Led team of three IT senior business systems analysts supporting the company’s Communications division, providing guidance, prioritization, issue escalation and resolution, and review of functional design and documentation• Coordinated monthly steering committee meeting with business stakeholders and senior leadership for initiative progress review and effort prioritization, as well as project pipeline analysis, fostering transparency and collaboration• Created and implemented a new project initiation process for business stakeholders to ensure necessary information and data is collected, reviewed, and agreed upon across all areas of the corporation prior to project execution• Researched industry-leading MES and PLM applications having potential to replace existing tools in order to eliminate data and stability risks, streamline operations, and improve efficiencies in the design and manufacturing process• Collaborated with both internal and third party development teams to ensure requirements were fully understood, development estimates were within reason, and resulting implementation was delivered to the satisfaction of stakeholders

• Responsibility for continuous operation, configuration and implementation of blood plasma donor management system across 19+ donation centers in the United States• Reviewed, documented, executed, and tracked completion progress on 185+ regression validation scripts as part of NextGen DMS to NexLynk DMS upgrade, ensuring incremental validation and deployment efforts of specific configuration changes remained in accordance with quality and regulatory guidelines and operational needs• Partnered with field training and operations management, corporate quality assurance, and technology providers to coordinate donor center application conversions, including center-specific hardware and software configurations and qualification documentation (IQ/OQ/PQ), and user instruction• Redefined IT checklist of deliverables for DMS to NextGen DMS application migrations, ensuring details were not overlooked and items were completed in the appropriate timeframe; instituted a repeatable yet flexible plan for consistency and quality over the course of 8 center migrations• Designed dashboard for IT operational execution and created an IT audit-readiness plan to guarantee donation center preparedness in advance of regulatory, customer, and internal audits, and to maintain visibility into key dates, contacts, and infrastructure status to improve alignment between corporate operations and technology partners• Monitored allocation and distribution of IT assets, managing to budget while providing the necessary support for corporate and donor center operations through identification and implementation of cost saving measures on IT hardware by utilizing surplus inventory, purchasing alternative equipment at a lower cost, and reducing asset redundancy• Managed reporting solutions designed to meet dynamic requirements of corporate management, donor center management, quality, logistics, and operations

New York, Ny, Us

• Managed team of four application SMEs tasked with technical design, configuration, development, implementation, and upgrades of features and enhanced functionality for enterprise toolset: Clarity PPM (formerly CA PPM), Blueprint, and iRise• Led development and execution of monthly release cadence, driving value with line of business partners to support evolving internal customer requirements, build relationships with end users, and deliver results in a manageable cycle• Successfully delivered multi-year transformation of Clarity PPM, supporting 4000+ annual projects representing over $1.25 billion in project spend, from a highly customized and configured installation into a simplified, high performing, and user friendly application leveraging industry best practices and world class project execution• Provided technical guidance for global adoption of Clarity PPM by 450+ users in LATAM, EMEA, and APAC regions, helping to centralize project and program management practices across the global enterprise• Designed innovative data collection and reporting solution for measuring project compliance with standards and methodology to foster adoption and incentivize accountability for project execution and delivery• Oversaw successful development, documentation, and deployment of an enterprise application portfolio management solution utilizing Clarity PPM, empowering enterprise architects to make data-driven decisions using key application metrics• Maintained availability and technical configuration for internal site providing project, program, and resource managers easy access to guidance and extensive knowledge assets for standards and methodology, SDLC tools, and enterprise reporting• Configured and deployed third-party integration between Clarity PPM and Office 365 SharePoint• Directed team of three offshore report developers in a matrixed environment, converting 60+ Clarity PPM reports from Business Objects to Jaspersoft ahead of schedule

Chicago, Il, Us

• Drove results-oriented, senior-level SME functional and technical configuration, design, development, support and administration for enterprise deployment of Clarity PPM (formerly CA Clarity PPM); developing technical skills and executing on increased responsibility for specialized strategic design and implementation activities to support 5,000+ user base• Implemented best-practice design and analysis measures to ensure consistent methodology and data integrity• Continued active involvement in corporate-wide initiative to consolidate IT applications and integration points

Chicago, Il, Us

• Delivered senior-level functional analysis, configuration, and administration for Clarity PPM• Gathered requirements, designed, developed, tested, deployed, and provided post-deployment support and maintenance for large cross-functional project resulting in the successful merge of two distinct Clarity PPM environments• Wrote functional specifications for Clarity PPM reporting platform conversion from Actuate 9 to Business Objects/Crystal Reporting

Chicago, Il, Us

• Performed functional analysis and design to ‘split’ Clarity PPM database with former parent company, Misys plc• Partnered with Global Product Development operations team to design and develop enhancements to Clarity PPM• Analyzed and delivered functional project design to onboard 1500+ new Professional Services users• Assisted with business intelligence report conversion from Cognos to Oracle BI Discoverer• Served as application SME, mentoring Level 1 technicians and business partners to effectively troubleshoot and resolve application issues; actively engaged with vendor support team to resolve identified technical product issues• Supported the development and implementation of an interface between Microsoft Solomon and Clarity PPM

Boston, Massachusetts, Us

• Provided post-sales support and project coordination for consulting engagements of various sizes covering multiple verticals and integrated services units within the global services organization• Executed lightweight project management activities for 10-20 small professional services engagements; responsible for revenue forecasting, project status reports, and T&E approvals• Established and coordinated adoption of dashboard spreadsheet for tracking project activities and forecast to streamline, standardize, and improve accuracy of status reporting and project monitor and control activities• Independently responsible for an average of 80 projects each quarter spanning customers in the retail, footwear, and apparel vertical as well as Western North America, totaling nearly $5 million in services revenue each quarter• Collaborated with field consultants, services delivery management, finance, and operations departments to maintain high levels of project and organizational success, including accurate contract processing, revenue recognition, and expense approvals using Clarity PPM (formerly CA Clarity), Oracle Order Management and Project Accounting

Waltham, Ma, Us

• Served as primary support to largest corporate partner account manager, helping to grow revenue quarter over quarter by targeting and closing support renewal contracts, authoring price quotes, and validating and processing sales orders• Improved organizational interaction and communication among local and remote sales teams by facilitating weekly meetings, and consolidating and distributing internal corporate and external vendor news and information• Maintained and organized all internal corporate intranet data for use among all company employees• Provided internal application training for new employees to ensure a solid foundation for success at the company• Organized vendor training sessions and meetings as well as company-wide conferences and training events

Syracuse, New York, Us

• Delivered hardware, software, and network troubleshooting and support for School of Information Studies faculty and staff, while simultaneously completing undergraduate courses• Performed routine tasks such as building CAT-5 cables and imaging both desktop and laptop PCs• Developed solutions for projects pertaining to the IT infrastructure of the school

Master Of Business Administration (Mba), Services Management & Consulting

Bachelor Of Science (Bs), Information Management & Technology

Education record