Pollard Jensen Semira Email & Phone Number

Calabarzon, Philippines

• Perform daily prioritization of work to ensure project and incident SLA requirements are met.• Monitor network performance, availability, and security using various tools and technologies.• Respond to alerts and incidents promptly to minimize downtime and disruptions.• Investigate and troubleshoot network issues, including connectivity, hardware, and software problems.• Ensure network equipment, including routers, switches, and firewalls, is properly configured and functioning optimally.• Assist in diagnosing and resolving issues related to network connectivity and performance.• Coordinates and triages network issues amongst a group of engineers, involving escalation resources as needed.• Manages vendor problem reporting, tickets, and escalations.• Provide training and mentoring on technologies to peers and colleagues.• Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments.• Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation.• Perform tasks related to the operation, servicing, troubleshooting, and administration of platform technologies:• Distribution layer networking platforms• Network Security products including ASA firewalls and ISE• B2B, VPN and Zero Trust Edge solutions• WAN / SDWAN Technologies QOS• Other duties as assigned.

Deployed at Globe TelecomsOptimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system usersExecute and implement window changes and performing troubleshooting of routing and switching issues (OSPF, BGP)Communicate with third party vendor for evaluating, testing, costing and deployment of services and devices.Create and review MOP and script configurations prior to endorsement to Change Management Network OperationsConduct engineering and transport assessment and provide solutions to Network problems and endorse to IMP for budgeting and approvalMaintain and safekeep technical documentationsPerform any other tasks assigned as assigned by Supervisor

Create transmission work orders for services requirements and traffic load balancing including Network Expansion/Reconfiguration, Traffic Migration, and Network Tx OptimizationDevelops technical reports, proposals and presentations needed for transport network improvement.Provisioning and engineering transmission circuits including script configuration, MOP, VLAN and IP PlanningPerform troubleshooting of network issues including E1 and Ethernet Technologies in collaboration with Operations EngineerDesigns routes and patching diagram of Fiber Optic Cable/OSPDeployment of new Transmission Network elements which include site readiness, Testing and Commissioning, Equipment integration, Post Network Configuration and inventory, and Turnover DocumentationLed the decommissioning of EUL equipment that reduced and saved OpExPart of the team created involved in end-to-end data testing using VeEx and JDSU EquipmentPerform any other tasks as assigned by Supervisor

Under LBPSC