Maintain and operate equipment and lifts, mentor new operators on the proper procedures to maintain a safe working environment while ensuring the Guest experience reaches and maintains the highest CSAT possible.

Work as part of a 8-10 person crew.Can be assigned to perimeter development and/or tanker and bull dozer support.

* A single point of contact, available 24x7 on-call for each account.* Drive and maintain customer satisfaction to the highest levels.* Developing and maintaining committed relationships with regional BCS customers, managing the customer’s support service experience and investment.* Meet cross service objectives within BCS accounts; act as both the Incident and Escalation manager.* Proactively resolve technical support and product issues through technical support, engineering, and product management as well as understanding and communicating updates on all open issues.* Ability to understand and articulate a customer’s business and the impact the represented solutions have on customers’ business.* Identify opportunities to provide proactive, preventative activities to reduce the number of issues and optimize the companies’ solutions and services revenues.* Proactively develop strong relationships with internal personnel in all functional areas and manage the relationships with other internal service organizations that touch assigned accounts.* Understand and represent the immediate and consequential value of Business Critical Services.* Provide accurate and timely reporting to meet both internal and external customer requirements, and achieve official customer references from accounts.

Primary responsibilities are to develop and maintain relationships with mortgage brokers in the field. Responsibilities include prequalification, pricing, and the management of applications for residential mortgages through the approval and funding process while providing superior customer service

• The primary responsibility of the Global Account Manager is to grow the revenue stream from a set base of fortune 500 Global Accounts while managing any and all existing revenue through superior customer service and team management techniques. Day to day activities include, but are not limited to communicating with internal and external team members / customers to ensure the highest level of satisfaction, discover new opportunities that may exist, and negotiate satisfactory terms for doing business going forward.

• Responsibilities include generating sales revenue for a Global Account and directing the account management for sales, technical and service support to attain revenue goals. Managing an assigned revenue plan. Directing activities of an account team of sales, service, and technical support to ensure optimum customer satisfaction. Developing strategic account plans based on industry trending and customer analysis. Preparing sales forecasts, account status reports and recommendations to enhance account growth and revenue potential. Participation in contract negotiations, as well as developing creative and customized packaging of new applications and services. Revenue responsibility was approx $20M annually.