Principle Business Critical Account Manager
Mountain View, Ca
* A single point of contact, available 24x7 on-call for each account.* Drive and maintain customer satisfaction to the highest levels.* Developing and maintaining committed relationships with regional BCS customers, managing the customer’s support service experience and investment.* Meet cross service objectives within BCS accounts; act as both the Incident and Escalation manager.* Proactively resolve technical support and product issues through technical support, engineering, and product management as well as understanding and communicating updates on all open issues.* Ability to understand and articulate a customer’s business and the impact the represented solutions have on customers’ business.* Identify opportunities to provide proactive, preventative activities to reduce the number of issues and optimize the companies’ solutions and services revenues.* Proactively develop strong relationships with internal personnel in all functional areas and manage the relationships with other internal service organizations that touch assigned accounts.* Understand and represent the immediate and consequential value of Business Critical Services.* Provide accurate and timely reporting to meet both internal and external customer requirements, and achieve official customer references from accounts.