Phillip Aiken Email & Phone Number

Hartland, Wi, Us

Performed a customer facing sales and service position requiring technical expertise and customer service skills - Troubleshoot, diagnose, repair cell phones and tablets plus responds and triages customer support request calls - Entered issues and resolutions into a ticketing system (Repair Q) in order to send to RMS system (POS system)- Interfaced directly with customers--sold merchandise, installed batteries cars and various other customer items- Trusted by management for fast repairs in a very busy and high traffic store which was also short staffed- Determined to be the best--met and exceeded service and merchandise sales goals on a weekly basis (consistent #1 or #2 spot on weekly leaderboards for top sales)- Completed initial training and obtained the company’s “Wise - Level 2 Repair Certification”

Norfolk, Virginia, Us

Hi, I create and sell the worlds first 1-page repair guides, a patented system designed to provide simple visual repair information for the most common repairs for an electronic device (iPhones, Tablets, Game Systems, etc) with the plan to make 1000’s available. We want to help the 15,000+ USA repair stores save time, reduce repair mistakes, and train new technicians faster. (Also great for DIY repair enthusiasts, and anyone who wants to open or start a repair business and make six figures a year).I'm a startup company, seeking an investor or co-founder to help reach the wireless repair industry with this new product. www.repairx.org

Reston, Virginia, Us

- Hired to provide Tier-1 Help Desk support to the US Coast Guard Finance Center with15,000 users- Provided issue identification and resolution in-person and over the phone to customers located around the world - Completed mandatory training and garnered a Help Desk Institute (HDI) certification for technical customer service- Opened tickets for tasks such as unlocking accounts, troubleshooting applications, granted access and privileges to personnel accounts for military and civilian and Transportation Security Administration (TSA) members - Troubleshot customer access and processing issues over the phone, by request through Outlook email, and when needed, utilized Skype screen sharing - Verified, approved and implemented/rejected FPD (Financial Procurement Desktop) roles for Coast Guard or TSA members based on strict criteria from the Department of Homeland - Used technical knowledge to correctly troubleshoot issues and appropriately escalate other issues to the Tier 2 team - Helped to resolve over 4,000 tickets per year and worked remotely during the COVID pandemic in 2020 and 2021- Obtained a Public Trust security clearance- Gained FPD application proficiency certification- Left this position because the contract with DHS ended due to the government contract expiring with the financial application our team was under.

-Repaired cell phones, tablets, and computers while answering the phone, interacting withcustomers and managing the store by myself-Was responsible for counting inventory, ordering parts and supplies, and submitting weeklyreports to the CEO- Trouble shooting & Diagnostics - Graphic Design - Customer service- Photoshop, Excel, Outlook - Attention to details - Repair of Phones/Tablets- Multitasking & Prioritizing - Meeting tight deadlines - Sales and service after sales-Had to manage the store’s social networks and respond to

Columbia, South Carolina, Us

-Manager of a store-Repair, clean and diagnose tablets, smartphones, and computers. -Dealt with customers both in person and on the phone. -Repaired around 100 iPads in a two week period for the Lexington school district iPads. -Introduced a new way of entering detailed notes on repairs in the system and including detailed photos of the device-Re-Designed the company's repair ticket for smartphones and designed a new dedicated repair ticket for Laptops (For both Smartphone Medic and Staymobile)-Designed a flyer for GadgetMechanix, a smartphone parts company -Repaired iPhones of several prominent individuals including an Olympic Medalist iPhone, Famous basketball coach Dawn Staley's iPhone, the mayor of Columbia Steve Benjamin's iPhone, a Columbia senator's phone, Austin Myers (inventor of X-plane) and the owner of Smartphone Medic's daughter's iPhone several times-Designed a flyer for Smartphone Forensics, a division of Smartphone Medic -Designed a price sheet flyer which was used to give nearby carriers like Verizon, sprint, and T-Mobile stores so they can send customers who broke their phone not covered under insurance to our store for repair-Designed a Google review flyer used to ask customers to leave a positive Google review online-Designed a tempered glass screen protector ad to be displayed at the front desk so customers can read about the benefits of tempered glass and add it to their device when they pick it up from the repair.-Designed a $5 gift certificate to be handed out to customers to get $5 off repairs or accessories-Designed a door flyer for a graduation event on Fort Jackson base to advertise the store against other competing stores that sold accessories. Flyer needed to be made on short notice (24 hours)-Was the top seller for the new Staymobile protect plan and created graphics to display on counter for customers to read the features of the protection plan in a professional and visual format-Was the top seller of accessories

Columbia, South Carolina, Us

-Managed the Gadget Mechanix company youtube channel and was given the task to make weekly video blogs to bring attention to the online store and be used to introduce clients to the company through these videoshttps://www.youtube.com/channel/UC6kxb1FDtS_OeFtvrC71W3A/featured

Authored four children’s books on the iTunes Bookstore (3rd largest online digital bookstore) incorporating read aloud narration with word-by-word highlighting (accomplished by using SMIL/XML), in an epub file format; illustrated using Photoshop and several 3D rending programs, used Adobe Soundbooth and sound effects, and self published using iTunes connect; Books are currently available in 51 countries.

-Successfully led an online direct sales business and increased our customer base. -Sold a range of electronics including Apple computers, tablets, smartphones, digital cameras -Bid for electrics at the Lexington State surplus, repaired and resold them online-Achieved 100% positive feedback and power seller status.-Great customer relations led to achieving $69,000 in sales from December 2010 to February 2015. -Achieved power seller status (achieved by selling over $1000 or over 100 items 3 months straight) 4 times and held 100% positive feedback for 2 years straight.-Used customer service skills to ensure satisfaction; kept customers coming back

-Bid for electrics at the Lexington State surplus, repaired and resold to customers-Sought out for computer diagnostics skills; installed software and removed viruses. -Repaired different brands of laptops and digital devices, including Apple devices. -Troubleshot, removed and replaced motherboards, key boards and hard drives. -Also repaired iPhones and Apple Computers

Worked with a client to create 4 book cover designs for his newly published books on Amazon.com. Smashwords (a subsidiary of Amazon.com) has a book printing service and I designed covers to the Smashwords measurements and specifications as well as the client's design ideas to create something compelling and attention getting to increase sales of his books. Used Photoshop, and several 3D rendering programs to produce a professional and high quality cover.

Started as a housekeeper, being trained and helped set up over 500 rooms of the newly renovated Old Faithful Inn lodge located near Old Faithful Geyser in the southwest partof the park (the largest and most famous Lodge in the park with almost 1000 rooms). Was raised to team leader because manager saw my leadership skills. Was responsible for large tips from guests and protecting valuable possessions in rooms, managed housekeepers, called in rooms ready for guests to front desk that passed my inspection, worked with a team that specialized in setting up VIP rooms.

Associate'S Degree, Associate Of Arts

High School, Computer Programming And Technology