B2B Video Communication Platform similar to Zoom with 5,000+ DAU.- Reestablished DevOps team by hiring new team members and changing the workflow and their mission in the company- Contributed closely to technical decisions and debugging - Improve “tier upgrade’s billing” algorithm with 100% accuracy- Initiated data analysis approach in the company by launching Metabase and creating product/business dashboards- Introduced Agile and improved task management flow in the whole development team

- Researched and segmented user personas by holding customer interviews, surveys and data dashboards- Implemented dockerized LimeSurvey (open-source solution) to run customizable self-managed user surveys- Devise features for the User and Admin panel from scratch while documenting/preparing their wireframe, UX and user journeys- Contributed to product pricing based on cost estimation and competitor analysis- Managing backlog while contributing to roadmap using MoSCoW- Managed to enhance task delivery with ~90% sprint goal success rate- Bringing technical solutions to product requirements of other teams and stakeholders - Run technical quality controls using Swagger(API) and Bash script

- Getting familiar with feature analysis methods, backlog prioritization and Agile- Creating Agile task-management flow for the first time in the company (Scrumban, Kanban)- Defining user pain points for Marketing and Sales teams to improve website landing pages

- Providing technical support for Cloud IaaS platform with 8000+ active users- Hands-on troubleshooting for both Windows and Linux/Unix servers- Monitoring the infrastructure using Grafana and Prometheus- R&D on feasible solutions and features to improve Retention rate and decrease Churn rate- Holding technical support interview to find our new team member

Practiced teamwork, multi-tasking and customer relationship while making people happy with a nice coffee :)