I am an IT professional with strong experience in service delivery, service transition and project management with specific expertise in change management.I am accustomed to working in an international environment and take pride in systematic and analytic approach to my work. By working through details, I strive to perceive the comprehensive view of the tasks at hand.Facilitating my team’s work is in my view essential in achieving efficiency.Equipped with excellent communication skills and fluent command of several languages, I have strong belief in creating positive customer experience while observing agreed procedures.I have strong experience in dealing with demanding customer service situations.○ strong experience in service delivery, service transition and project management○ expert in change management○ accustomed to working in an international environment○ sharp perception of the general view through the examination of details○ excellent communication skills○ systematic and analytic approach○ belief in creating positive customer experience