Petri O. Karkola Email & Phone Number

Lohja, Uusimaa, Finland

Helsinki

Managing day-to-day operations in providing a number of health care units with ECG, sleep apnoea and blood pressure registrations and analyses. Planning and defining processes to improve the quality of the service.

Espoo

Managing day-to-day operations in providing a number of health care units with ECG, sleep apnoea and blood pressure registrations and analyses. Planning and implementing service improvement items.

Espoo

Managing and participating in projects aimed to acquire CE certification for electrocardiography registration device, managing various day-to-day tasks in providing a number of health care units with ECG, sleep apnoea and blood pressure registrations and analyses.

Espoo

Managing and coordinating change request planning, handling and execution for a number of customer accounts. Instructing and training personnel in change request handling according to ITIL principles. Devising weekly and monthly reports for the customers and account management.

Espoo

Supervising change request planning, handling and execution for a number of customer accounts.

Espoo, Finland

Managing the Nordic region customer accounts and personnel in introducing new monitoring and administration software across Nordic customer accounts.

Leading a multi-national team for the delivery of collaboration software service for global mobile phone and telecommunication corporations.

Supervising and managing the delivery of service change requests. Planning and implementing service changes for multinational energy corporations.

Reviewing the IT infrastructure during the streamlining operations concerning IT service delivery rearrangement for multinational energy corporation. Managing and executing the service rearrangement operations

Kuala Lumpur, Malaysia

Training and advising personnel during offshoring operations of collaboration software service for a global mobile telephone manufacturing corporation. Providing technical support and conducting engineer training for collaboration software service for the customer. Writing technical manuals and operation instructions. Managing communication between operators and the customer.

Managing Domino R5 and R6 servers in Windows NT and Windows 2000 environment for a global mobile telephone manufacturing corporation. Writing technical manuals and operation instructions. Managing communication between operators and customer Intranet users. Planning and implementing system changes. Installing and maintaining server and network hardware.

Managing Domino R5 and R6 servers in Windows NT and Windows 2000 environment for a global mobile telephone manufacturing corporation. Writing technical manuals and operation instructions. Managing communication between operators and customer Intranet users. Planning and implementing system changes. Installing and maintaining server and network hardware.

Managing Domino R5 and R6 servers in Windows NT and Windows 2000 environment. Writing technical manuals and operation instructions. Managing communication between operators and customer Intranet users. Planning and implementing system changes. Installing and maintaining server and network hardware.

Espoo

Managing everyday operations on the construction site.

Communications and training arrangements duties for the implementation project of SAP R/3 information system, editing and layout design of information bulletin and maintaining intranet web pages.

November 1989 - May 1998Dealer/croupier, Raha-automaattiyhdistys, Helsinki.Managing Roulette, Black Jack, Reg Dog and Lucky Dice gaming tables in downtown Helsinki restaurants, night clubs and gaming halls.June 1997 - July 1997Managerial Secretary (deputy), Raha-automaattiyhdistys, Helsinki.Managing the money transfers to and from gaming tables and slot machines and accounting duties.January 1997 - April 1997Shift Manager (deputy), Raha-automaattiyhdistys, Helsinki.Managing daily operations in Helsinki downtown gaming hall.