Polina Karpova Email & Phone Number

Moscow, Moscow City, Russia

– Improved customer feedback management, significantly reducing contact center inquiries on key issues.– Redesigned mortgage flow with an auto-payment feature, cutting delinquencies.– Enhanced mortgage information clarity in the interface, reducing delinquencies.– Developed a code-free internal error management tool for quick issue resolution in mobile and web applications.

Moscow, Moscow City, Russia

– Led "Product approach for designers" course, conducting 25+ live Q&A sessions and reviewing 300+ student projects, including diplomas– Organized onboarding and training for 12 new teachers, ensuring seamless knowledge transfer– Achieved high student satisfaction with a 95% course completion rate and positive feedback

Moscow, Moscow City, Russia

– Conducted over 300 reviews of student works in the "Product Designer" course, demonstrating a high level of experience in evaluating design projects.– Actively utilized Figma for conducting work reviews, including commenting, marking, and providing constructive feedback.– Communicated clearly and effectively with students, explained my comments, and offered recommendations for improving their work.

Moscow, Moscow City, Russia

– Proficiently managed and executed 120+ end-to-end product cycles, encompassing in-depth research, user stories, comprehensive customer journey maps, wireframes, prototyping, and development reviews– Pioneered and implemented a highly effective business model for core B2B product that resulted in a 6% increase in registration rates within the first month– Devised and delivered scenario-based components, leading to a 10% enhancement in the team’s operational efficiency– Created design system and delivered wireframes for a sub-brand aligned with the real estate business unit, achieving a 20% reduction in design and development time– Consistently exceeded expectations by blending creativity, technical acumen, and user-centric design principles to drive product excellence and business success

Moscow, Moscow City, Russia

– Made a significant contribution to improving B2B navigation, resulting in increased customer satisfaction and higher user engagement on the platform.– Worked on the successful launch and implementation of new features in the product, collaborating with R&D, thereby enhancing its functionality and competitiveness.

Moscow, Moscow City, Russia

– Illustrated and designed gift products, 4 activity book covers for mailing, and 20+ social media posts– Developed visual content (posts, banners, mailings) for 3 courses, reaching 5000+ students– Enhanced brand visibility by achieving a 30% increase in social media engagement

Moscow, Moscow City, Russia

– Led design for 4 products, conducting user research, developing concepts, and creating prototypes– Improved design through iterative testing (u-tests), resulting in a 15% increase in user satisfaction– Produced a UI kit for a design system, enhancing collaboration with developers and ensuring design consistency– Successfully delivered interactive mockups, driving a 20% reduction in development time– Streamlined product development by implementing user-centred design principles

Master'S Degree, Management

Thanks to my education at Les Roches, I've gained valuable skills in communication, project management, and adapting to changes.

Designer, Designer

One of the most renowned design schools in Russia. Successfully completed a rigorous year-long course. Out of the initial 70 participants.

Master'S Degree, Engineering And Economics

During initial three years, I pursued studies at the Faculty of Engineering and Economics, focusing on disciplines such as Descriptive.