Planning, implementing, managing and monitoring company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales.

Preventative maintenance, respond to urgent maintenance calls and participate in the creation of emergency preparedness plans. Applying for required environmental permits may be included in a facilities administrator's job duties. Facilities Administrators review furniture needs and keep the office supply and kitchen areas stocked. Some positions require coordinators to work in an administrative assistant capacity in addition to maintenance coordination.While there is overlap between facilities administrators and facilities managers, managers also perform cost-benefit analysis and hire new employees. Facilities managers may be in charge of multiple buildings, each with their own facilities administrator.

Troubleshooting client web hosting issues via online, support tickets, telephone support and live chat. Responding to event notifications (Service Down/Load Alerts). Telephone Sales support.  Assist other staff members in the research and development of new products and technologies. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems. Perform creation of new accounts using company provide software tools. Provide pre-sales technical support Report and track faults through our wholesale suppliers. Answer customers questions.

Under general supervision, in a 24/7 in-bound call centre environment, Technical Support Representatives will provide technical and network problem resolution to end-users (clients) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.Duties and Tasks/Essential Functions:- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;- Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services;- Gather client's information and determine the issue by evaluating and analysing the symptoms;- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients or server hosting;- Research required information using available resources;- Follow standard processes and procedures;- Identify and escalate priority issues per Client specifications;- Redirect problems to appropriate resource;- Accurately process and record call transactions using a computer and designated tracking software;- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;- Organize ideas and communicate oral messages appropriate to listeners and situations;- Follow up and make scheduled call backs to customers where necessary;- Stay current with system information, changes and updates

Supervise all the maintenance done on all the properties of the company.

Maintain the IT service within the company.