As a Technical Specialist for the South West region of the UK, I provide exceptional customer service in a unique role that blends the responsibilities of a Field Service Engineer with a strong focus on patient results and customer service.My expertise in managing all aspects of chemistry, immunology, and pre/post analytical systems across three high-profile sites in Devon, utilising my diverse set of skills including engineering, IT, and application support, has been instrumental in ensuring the smooth running of the lab.I am constantly on the move, traveling frequently both within the UK and abroad to provide support for colleagues and ensure that all training is completed to the highest standard. I have a proven track record of innovatively designing and implementing new systems and processes to maximise uptime and improve the quality of service for customers while reducing the cost of parts, engineering time, and KPI failures.I have demonstrated remarkable resilience and adaptability during the Covid pandemic, adapting work routines and procedures to ensure that customers were supported and patients had continued access to high-quality diagnostics.

As a seasoned professional in the field of Air Traffic Control navigational aid servicing, I bring a wealth of expertise and experience to the table.My role as a supervisor and mentor to a team of GRMS technicians has allowed me to share my knowledge and promote continuous personal development. In high-pressure situations, such as major equipment outages, I have consistently demonstrated my ability to lead my team and communicate effectively with customers and external agencies to ensure a timely return to service.Beyond my technical skills, I am also highly competent with IT systems and have a proven track record of successfully leading network-based faults and designing and implementing bespoke databases for various purposes. Additionally, I was a key player in the administration of the station's intranet site, where I was responsible for the design, publication, and amendment of hundreds of pages, and the successful migration to a new SharePoint site.

As a technical specialist for the Air Traffic Control navigational aids, I was responsible for all scheduled and unscheduled servicing. I gained experience and qualifications on systems including Watchman PSR, Monopulse SSR, Precision Approach RADAR, HRDF/Auto-triang and Cossor Single/Multi-channel radios. My broad range of knowledge led to me achieving the X604 annotation in a relatively short period, and I was heavily relied upon to lead and diagnose complex faults.I developed further on engineering principles by having the responsibility for all the sections self-audits, ensuring the workplace ran more efficiently. I also helped with the planning and coordination of servicing schedules, monthly paperwork and 3rd/4th line reporting.I demonstrated my project management skills when I planned and executed a section staff ride to Malta to learn about how the RAF operated from there and contributed to war efforts in WW2.Customer skills were paramount, continually liaising with senior officers in ATC, as well as many other military and civilian agencies.As a result of my performance, I was promoted to Corporal off my 2014 assessment.

As a skilled member of a 2-man shift cycle, I expertly navigated the unique challenges presented by my role at MPA. Operating on a demanding schedule of two days, two nights, and two days off, I remained dedicated to my work and upheld a positive attitude despite being away from home. I utilized my wealth of experience to guide my peers and provide valuable insights, ensuring that our team operated at the highest level of efficiency and excellence. Despite the demands of the role, I remained committed to providing exceptional service and achieving outstanding results.

As a highly skilled and experienced engineer, I was responsible for expertly managing the preventative and corrective maintenance of two powerful analogue RADAR systems, the AN/MPS T1 (C & X Band) and T43 (V1 & V4). With a deep understanding of the systems and their inner workings, I was able to diagnose and repair faults using circuit diagrams and knowledge of the systems down to the component level, often improvising solutions under pressure to get the RADARs operational as soon as possible. My proficiency in using a variety of test and measurement equipment such as oscilloscopes, spectrum analysers, signal generators, and multi-meters allowed me to quickly identify and resolve issues.In addition to my technical skills, I also demonstrated exceptional leadership abilities by leading deployments and operations of the RADARs, often in adverse weather conditions. My exceptional skills in the field and the trust of superiors earned me the distinction of being one of only a select few SACs allowed to lead a deployment.I also made an effort to continuously improve my engineering and quality management skills by undertaking additional courses such as the quality auditors course. This helped me to become an expert in safe systems of work, engineering documentation, and quality management.

As a key member of a four-person team, I played a vital role in ensuring the smooth operation of the Type 101 RADAR and Cardion SSR through expertly executing both preventative and corrective maintenance. Working in a high-pressure environment with short servicing windows, I demonstrated remarkable resilience and adaptability, always striving to return the RADAR to service as quickly as possible. The challenging conditions of the job, including freezing mountain temperatures and cramped living quarters, made my ability to maintain a positive attitude and work effectively as part of a team essential. My expertise in this field led to me being relied upon by my colleagues and superiors to lead and diagnose complex faults, using a variety of TMEC, such as oscilloscopes, spectrum analysers, signal generators, and multi-meters.

As a skilled engineer, I delved deep into the intricacies of mathematics and electrical and electronic principles, mastering the complexities of digital and analogue theory, radio and RADAR fundamentals, and data communications. My expertise extended to network administration and CCNA introduction, as well as PC diagnostics and repair, PCB soldering, and in-line cable repairs. Armed with a vast array of advanced test equipment, I was able to tackle any engineering challenge that came my way with precision and efficiency. My broad range of knowledge and experience made me a valuable asset to any team, and I was constantly sought after for my technical acumen and problem-solving abilities.

• Solely responsible for a broad range of IT duties including website design/maintenance, PC builds/repairs, network administration, graphical design/media creation and digital marketing.