Articulating and Delivering Business Value: Taking ownership to clearly articulate how IT investments drive business value and ensuring the delivery of measurable and timebound business value.Developing and Maintaining an IT Roadmap: Articulating and maintaining an IT roadmap covering both applications and infrastructure.Developing Strong Data Analytics Capabilities: Leveraging internal and external data to drive informed customer acquisition and retention strategies.Developing and Maintaining Customer-Centric IT Systems: Leading the development and implementation of IT solutions that enhance customer experience in the telecom sector.Maintaining a Strong Cybersecurity Posture: Owning the cybersecurity posture for the company from both process and technology perspectives.Recruiting, Managing, and Developing IT Talent: Taking a strategic approach to insourcing and outsourcing talent to develop a vision for resourcing the IT organization in the most cost-effective manner.Being a Strong Advocate for Company Values: Contributing to and fostering the company's culture that promotes a strong, inclusive, and performance-oriented work environment.

Manage daily operations of Software and Integrations teams, leading cross-functional internal teams and collaborating closely with contract resources. Developing and implementing strategies to provide top-tier customer support. Establishing IT vision, strategy, and processes to ensure best-in-class service delivery. Collaboration with executive leadership and business leaders to create long-term roadmaps.

Oversee daily operations of Enterprise IT Architecture, Web, and Business Intelligence teams with 18-60 people. Design and execute methods providing best-in-class customer care. Establish vision, strategy, and procedures allowing IT systems to deliver best-in-class service. Liaise with senior leaders to determine and produce long-term IT roadmaps.● Served as the main technical expert to decide strategic goals to transfer applications and data and guide tactical aspects of transitioning company out of wireless business producing a seamless, transparent change of ownership.● Managed initiative to become PCI/DSS 3.1 compliant and decrease or avoid company exposure due to storage and processing of credit card data in company systems completely removing credit card data from all company systems lowering exposure from data breaches to nearly zero.

Created, delivered, and managed all operations support, business support, and internal systems. (What else did you do here? Did you supervise anyone?)● Directed preparation, design, and initiation of web revitalization and re-branding project increasing Internet sales by 50%, lowering cost per bill by 26%, improving traffic to and from service through web by 20%, 53% reduction in new order entry time and 15% decrease in customer billing inquiries.● Promoted and launched new processes to handle return mail resulting in 89% drop in returned mail and roughly $440K annual reduction in mailing costs.● Diminished yearly software licensing expense by $127K by requiring annual review of all software licensing deals

Responsible for development, delivery and operations of all application support systems, business support systems and Internet channel. Lead transformation of Internet Channel, as well as sales and service business processes. Impact:• 50% increase in Internet sales• 26% reduction in cost per bill• 20% increase in traffic to and service through the web• 15% reduction in customer billing inquiries• 89% reduction in returned mailManager of OSS/BSS applications with a staff of 10; primary responsibilities include daily oversight of various production applications including: Siebel 7.5 CRM, Order Entry, Interactive Voice Response (IVR), Circuits Database, Service Assurance, Activation and fulfillment, E911 MSAG database. Additionally responsible for planning and maintaining annual departmental capital and expense budgets, act as Project Manager and Solutions Architect for software projects ranging form three months to multi year projects and with budgets from less that ten thousand dollars to several million. Project management duties consist of planning, initiating, executing and monitoring all aspects of given projects. Accountable for identifying technical requirements, trends and gaps with existing systems and monitoring existing projects to ensure successful completion both on time and within budget.

Supervised 10 staff completing OSS/BSS applications. Orchestrated production applications including Siebel 7.5 CRM, Order Entry, Interactive Voice Response, Circuits Database, Service Assurance, Activation and fulfillment, and E911 MSAG database. Prepared and preserved yearly departmental capital and expense budgets (size?). Planned, started, implemented, and monitored all aspects of assigned projects.• Served as project manager and enterprise architect for software projects lasting between three months and several years with budgets between $10K and $3M.• Determined technical requirements, trends and gaps of existing systems and traced existing projects to guarantee successful on schedule and budget delivery.

Lead technical conversion of Enterprise Resource Planning (ERP) system from multiple legacy platforms into a single application. Accomplishments included conversion of legacy databases from Oracle and VAX RMS flat files into a single clustered SQL Server 7 database and maintenance of multiple environments for development, testing and production versions of the ERP project. Also responsible for the development and maintenance of application and system documentation, automation of basic tasks to improve efficiency, quality control and collaboration with a team of off-site consultants to facilitate the conversion project.