Patrick Kelly Email & Phone Number

Tacoma, WA, US

Articulating and Delivering Business Value: Taking ownership to clearly articulate how IT investments drive business value and ensuring the delivery of measurable and timebound business value.Developing and Maintaining an IT Roadmap: Articulating and maintaining an IT roadmap covering both applications and infrastructure.Developing Strong Data Analytics.

Beverly, Massachusetts, US

Manage daily operations of Software and Integrations teams, leading cross-functional internal teams and collaborating closely with contract resources. Developing and implementing strategies to provide top-tier customer support. Establishing IT vision, strategy, and processes to ensure best-in-class service delivery. Collaboration with executive leadership.

Anchorage, Alaska, US

• Oversee daily operations of Enterprise IT Architecture, Web, and Business Intelligence teams with 18-60 people. Design and execute methods providing best-in-class customer care. Establish vision, strategy, and.
• Served as the main technical expert to decide strategic goals to transfer applications and data and guide tactical aspects of transitioning company out of wireless business producing a seamless, transparent change of.
• Managed initiative to become PCI/DSS 3.1 compliant and decrease or avoid company exposure due to storage and processing of credit card data in company systems completely removing credit card data from all company.

Anchorage, Alaska, US

• Created, delivered, and managed all operations support, business support, and internal systems. (What else did you do here? Did you supervise anyone?)
• Directed preparation, design, and initiation of web revitalization and re-branding project increasing Internet sales by 50%, lowering cost per bill by 26%, improving traffic to and from service through web by 20%, 53%.
• Promoted and launched new processes to handle return mail resulting in 89% drop in returned mail and roughly $440K annual reduction in mailing costs.
• Diminished yearly software licensing expense by $127K by requiring annual review of all software licensing deals

Anchorage, Alaska, US

• Responsible for development, delivery and operations of all application support systems, business support systems and Internet channel. Lead transformation of Internet Channel, as well as sales and service business.
• 50% increase in Internet sales
• 26% reduction in cost per bill
• 20% increase in traffic to and service through the web
• 15% reduction in customer billing inquiries
• 89% reduction in returned mailManager of OSS/BSS applications with a staff of 10; primary responsibilities include daily oversight of various production applications including: Siebel 7.5 CRM, Order Entry, Interactive.

Anchorage, AK, US

• Supervised 10 staff completing OSS/BSS applications. Orchestrated production applications including Siebel 7.5 CRM, Order Entry, Interactive Voice Response, Circuits Database, Service Assurance, Activation and.
• Served as project manager and enterprise architect for software projects lasting between three months and several years with budgets between $10K and $3M.
• Determined technical requirements, trends and gaps of existing systems and traced existing projects to guarantee successful on schedule and budget delivery.

Lead technical conversion of Enterprise Resource Planning (ERP) system from multiple legacy platforms into a single application. Accomplishments included conversion of legacy databases from Oracle and VAX RMS flat files into a single clustered SQL Server 7 database and maintenance of multiple environments for development, testing and production versions of.

Randolph AFB, TX, US