Patrick Kelly Email & Phone Number

Jacksonville, Fl, Us

Senior Executive Leader In charge of all Digital Platforms including Mobile, Web, IVR, Conversational AI and Emerging Tech. Owner of the Digital Strategy for the bank focusing on customer engagement, revenue lift and reducing the total costs. Reporting first to the CMO and then to the President of Specialty Banking, I lead a team of multi-disciplinary professionals who implement and manage innovative Digital Solutions. ● Top-Line Growth – Increased new customer acquisition and product sales by fully digitizing the top 10 financial products for the bank and enabling digital marketing within on-line and mobile banking. This increased overall digital account opening by 35%, reduced the cost to acquire, and for the first time enabled “cross-sell” within Digital Banking.● Bottom-Line Efficiencies – Reduced the overall cost-to-serve by launching all top servicing capabilities on Mobile and Web enabling customers to self-serve instead of visiting a branch or calling the contact center. Launched a next-generation Retail Banking Digital Platform, moving from a locally hosted solution to a cloud-based platform enabling innovation and better speed to market.● Customer Engagement - Launched a new Digital Banking system which brought together Retail and Small Business banking on one platform, significantly increasing customer engagement, loyalty, and satisfaction.● Mergers & Acquisitions (M&A) – Successfully completed the acquisition of ~100k SunTrust customers as a result of the Truist Merger and completed a merger with Iberia Bank doubling the size of First Horizon bank. Currently executing on the acquisition of First Horizon by TD Bank.● Digital Transformation - Leading the enterprise’s transformation journey from Waterfall to Agile (Scrum) methodologies. Launched the enterprise’s first Digital Banking “Release Train” consisting of 4 Agile teams.

San Antonio, Texas, Us

Executive Leader responsible for all new Digital Product and Platform development. Designed and implemented innovative solutions solidifying USAA’s #1 position in the financial services industry for Digital and Mobile Banking. Commercialized innovative technologies improving Customer Experience, product quality and profitability. Developed high performing cross-functional teams by providing coaching and individualized guidance. Researched emerging technologies such as augmented reality, embedded experiences, virtual reality, IOT and wearable fitness technology. ● Enabled the top 15 banking products to be fully opened on digital and increased the presence of digital marketing within On-line and Mobile banking. This resulted in Digital Sales and onboarding increasing to 50% of all sales.● Launched USAA’s first set of Amazon Alexa and Google Home skills, which resulted in USAA winning the PYMNTS/Alexa Challenge in the “Easiest to Explain to Mom” category.● Launched the industry’s first-ever augmented reality car shopping mobile application, which resulted in a best-in-class car-buying experience and was featured in American Banker, PYMNTS.com and Cheddar News● Led USAA to be the first financial institution to join the Consumer Technology Association, resulting in the organization gaining early knowledge of emerging technology trends and products.

San Antonio, Texas, Us

Hired to transform the organization’s mobile, tablet, and wearables platform that was under-performing and required a complete overhaul utilizing innovative operational strategies. Recognized as SME regarding several technologies such as digital assistants, artificial intelligence/machine learning, virtual/augmented reality, wearables/internet-of-things, conversational AI, and emerging payment platforms. Worked closely with both internal and external stakeholders and consistently monitored operational metrics. ● Successfully launched the industry’s first financial service intelligent virtual agent (Chatbot) then grew the platform to have 2.5MM active users out of USAA’s 13MM members● Developed and deployed the organization’s smartwatch platform placing USAA in the first group of companies to launch on AppleWatch.● Increased mobile platform usage from approximately 200MM log-ins per year to over 900MM log-ins, along with increasing the satisfaction rate to 81% and reducing crash rate to less than 0.5%. This resulted in significantly reducing calls into the contact and increasing digital sales enabling double-digital enterprise growth for 3 years. ● Turned-around the performance of the mobile platform, which resulted in USAA’s #1 rating in the industry by KeyLime and Forrester.

Directed IT service operations within a group of 3 units consisting of Payment Solutions, Strategic Payments, and Intuit Health Group. Managed a global team tasked with leading the full lifecycle of hosted applications in addition to working with internal teams on effectively managing all SaaS products. ►Served as the IT Lead for both eCommerce and mCommerce products, including Intuit Payments Network and GoPayments, resulting in increased operational revenue ►Reduced IT costs by 50% over a period of 3 years by managing a project aimed at consolidating several legacy data centers into a single enterprise data center

Oversaw new product development and innovation logistics for various financial products related to eCommerce, mCommerce, and financial service products. Created and implemented long-term strategic goals for the division, monitored new product quality, and ensured go-to-market goals were met. ►Obtained 7 design patents related to financial products and acted as point of contact for the Massachusetts Institute of Technology Media Lab regarding the development of future financial products and services ►Attained over $1B of incremental deposit balances through new financial products which resulted in over $100MM in new annual revenue

Amsterdam, Noord-Holland, Nl

►Led the launch of the Design for Six Sigma program into the R&D and design engineering organizations►Deployed a multi-year strategy aimed at incorporating business and product design Improvement methodologies within the R&D, Engineering, Operations and Manufacturing communities►Delivered multiple innovative designs to market including the “Intellivue” cardiac monitoring system (rated as best in the industry) and a miniature, hand-held defibrillator.

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us

Washington, Dc, Us

Bachelor Of Science - Bs, Nuclear Engineering

Nuclear Power Program, Nuclear/Nuclear Power Technology/Technician