Driving excellence in IT operations by leading infrastructure teams, optimizing systems, and ensuring seamless service delivery that aligns with business goals and exceeds expectations.• Successfully managed and delivered multiple IT projects, including infrastructureupgrades, software implementations, and system integrations.• Managed a team of system engineers, providing coaching, mentorship, and performancecontrol to drive productivity and engagement.• Oversaw service delivery, ensuring seamless execution and business satisfaction.• Established and maintained strong relationships with key stakeholders, includingclients, vendors, and internal departments.• Acted as a Subject-matter expert in deploying Microsoft solutions• Provided technical expertise and support to resolve complex issues and escalations,ensuring timely resolution and minimal disruption to business operations.

Planning, Designing and Running Digital Transformations in the Swiss pharma & lifescience companies.Main technologies - Azure, Intune, Office 365, Microsoft Modern Workplace.

Supporting the 24x7 operations of business-critical systems in the large international enterprise as a Tier 2 Infrastructure support engineer.

Installation, maintenance, and support of:• Active Directory Domain Services and associated technologies.• Microsoft Exchange Environment (Hybrid Deployment)• Office 365 services (Exchange online, Skype for business, SharePoint online, MS Teams)• Microsoft Azure (Hybrid environment)• Disaster Recovery and Business Continuity planning• Backup & Shared Storage Environment (SAN, NAS)• System center applications (SCCM\DPM)• Patch management \ AV supportAs a service delivery manager:• Improving service delivery processes, communicating with other departments regarding the future\ongoing IT projects• Participating in the regular Service Delivery\Problem management review with the business and IT departments to determine the root cause of outages and delays, and required actions to be put in place to avoid them in the future.• Creating\reviewing IT projects documentation in a highly regulated area(pharmacy).

-Providing technical support of Enterprise-level IT infrastructure auditing software to the customers mainly located in the United States and Canada.-Providing full-cycle software implementation services.-Configuring change auditing of listed systems on the customer's side:• Active Directory, Group Policy;• Exchange 2010\2013\2016;• Windows Server 2008\2012\2016;• SQL Server 2008\2014\2016;• SharePoint 2013\2016;• SharePoint Online;• Office 365(Azure AD, Exchange online);• VMware vSphere (ESX) 4.0 – 6.5;• EMC VNX/VNXe/Celerra families • NetApp ONTAP 9.0, 9.1-Investigating customer's issues and escalating them to the development or product management teams for further resolution if needed.-reproducing\isolation of possible issues on the local lab.-testing pre-release builds of the product.-creating issue analysis reports.

- IT infrastructure support, mainly based on Windows Server 2012/2008- Administration of Active Directory, including 2 domains and ~1000 users in Saint-Petersburg and Moscow• Creating and managing users accounts• Automation of various tasks via Group Policy (GPO)• Security access management - Administering file and print services (security group permissions, quotas, backups, DFS, the automation of network printing through Group Policy )- Administration of enterprise mail system based on Exchange 2010 ( 2 mailbox database servers, 2 Client Access servers,1 Edge Transport server )- Administration of Microsoft Lync Server 2013- System Center Configuration Manager 2012 ( automatically deploying and updating software, installing OS, creating reports)- Administering backup platform IBM Tivoli Storage Manager- Supporting electronic document management system Docsvision 5.4- Managing Dr.Web Enterprise Security Suite v.10 - Administration and configuration of IT process automation platform OMNITRACKER, development schemes of the following modules:• Incident Management• Problem Management• Configuration management database- Automate everyday tasks using PowerShell scripts- IT Documentation management

• Ensuring uninterrupted work of IT infrastructure based on Windows Server 2008 R2, including data channels, servers and network equipment ( 2nd level Service Desk).• Routing incidents in Omnitracker as recommended by ITIL, controlling work of the 1st level engineers at the sites.• Monitoring and support of Terminal Services ( Terminal cluster, 60 servers, 3000 users, Windows Server 2008 R2)• Supporting, training and advising users• Omnitracker Administration• Powershell scripts support• Interaction with serviceorganizations